Global IT Operations Manager - Growth & Impact

IntouchCX; Calgary; On-site; CAD 70,000 - 110,000; Full time

Benefits offered by this job

Industry-leading benefits

Career growth opportunities

Job summary

IntouchCX seeks an IT Operations Manager to lead global technology activities, oversee hardware/software operations, and drive improvements across sites. You will manage staff, coordinate with IT stakeholders, and ensure high availability in a fast-paced environment.

The role requires post-secondary education, 2+ years IT experience, and at least 1 year in management or project management. Excellent communication and problem solving are essential for success in this dynamic team.

Qualifications

• Post-secondary schooling preferred.
• Minimum 2 years IT experience.
• Minimum 1 year management/project management experience.
• Experience managing base image and software packaging deployments.
• Working knowledge with MS Windows, IOS/OSX, Android.
• Experience in Microsoft desktop and server platforms and related software management applications.
• Detail-oriented team player with problem-solving and PM skills.
• Ability to implement change and innovation.
• Expertise in installation, diagnostics, repair, maintenance and upgrades of hardware.

Responsibilities

• Assume responsibility for IT Operation services and activities at one or more sites.
• Provide ongoing technical support on-site for IT hardware and software.
• Recruit, orient, and train staff.
• Conduct 1:1 coaching sessions for growth and expectations.
• Maintain a safe and secure work environment.
• Coordinate resources and schedules with IT stakeholders and other departments.
• Troubleshoot hardware including repairs and upgrades.
• Own technical issues and coordinate resolution with stakeholders.
• Monitor and document system performance issues.
• Collaborate across clients, teams, and stakeholders to achieve results.
• Adhere to policies, values, and procedures.
• Work shifts and be available for 24/7 operations.

Skills

Windows OS

macOS/iOS

Android

IT support

Project management

Stakeholder collaboration

Education

Post-secondary education

Tools

Software packaging deployments

Management tooling

Job description

IntouchCX seeks an IT Operations Manager to lead global technology activities, oversee hardware/software operations, and drive improvements across sites. You will manage staff, coordinate with IT stakeholders, and ensure high availability in a fast-paced environment.

The role requires post-secondary education, 2+ years IT experience, and at least 1 year in management or project management. Excellent communication and problem solving are essential for success in this dynamic team.