Campus Manager

IntouchCX; Calgary; On-site; CAD 65,000 - 90,000; Full time

Benefits offered by this job

Medical, vision, and dental plans

Paid time off benefits

Career growth opportunities

Job summary

IntouchCX in Calgary is seeking a Campus Manager to be the ultimate advocate of our culture. You will support the Campus Director, drive team happiness, and keep the campus functioning optimally.

This role oversees facilities and experiences teams, partners with global leaders on priority projects, tracks KPIs, and responds to emergencies with effective, collaborative solutions.

Qualifications

• Bachelor’s Degree or equivalent work experience.
• 3+ years of Supervisory and Project Management experience.
• Proficient experience with MS Office Suite (Word, Excel, PowerPoint and Outlook).
• Excellent written and verbal communication with strong relationship-building.
• Detail-oriented with creative problem-solving and project management skills.
• Ability to present information to groups of managers, clients and customers.
• Ability to implement change and innovation.
• Excellent organizational and time management skills.

Responsibilities

• Promote IntouchCX’s culture and evaluate how local teams are exemplifying our corporate values (Our 10 Things).
• Keep a pulse on operational and cultural KPIs, communicating with local leaders through weekly meetings.
• Partner with the Campus Director to identify priority projects and track progress.
• Alert leaders to changes and opportunities within KPIs and develop collaborative solutions.
• Manage the local Facilities and Employee Experience teams with global support.
• Support Operations and internal partners by delivering solutions to their priorities.
• Respond to campus emergencies and urgent issues as they arise.
• Direct, coordinate and plan essential needs such as reception, security, maintenance, mail/deliveries, cleaning, catering, waste disposal and recycling.
• Project manage contractors and campus buildouts, including space/resource planning.
• Prepare RFPs and compare equipment/services requests.
• Escalate campus issues to leaders and collaborate on solutions.
• Support rollout of new programs and processes.
• Ensure campus visits meet our standards for brand, aesthetics, and security.

Skills

Supervisory

Project Management

Communication

Problem-solving

Time management

Organizational skills

Presentation skills

Change management

Education

Bachelor's degree or equivalent

Tools

MS Office Suite

Job description

About IntouchCX

IntouchCX is a global leader in digital customer experience management, back office processing, trust & safety solutions, and AI services. For over 25 years, we’ve scaled with soul, building trusted long-term partnerships and empowering our people to drive positive change.

About the Job

We are changing the way people think about customer service, and we need your help!

We’re searching for a Campus Manager to be the ultimate IntouchCX advocate, ensuring our team members are consistently immersed in our culture. The mission of this role is to support the Campus Director in driving team member happiness and keeping the campus functioning optimally.

As Campus Manager, You Will…

• Promote IntouchCX’s culture and evaluate how local teams are exemplifying our corporate values (Our 10 Things)


• Keep a pulse on operational and cultural key performance indicators, streamlining communication to local leaders through weekly meetings


• Partner with the Campus Director to identify priority projects for the campus and track action item progress


• Alert leaders of changes and opportunities within principal KPIs and create collaborative solutions


• Manage the local Facilities and Employee Experience teams in collaboration with global department leaders


• Support Operations leaders and internal partners by providing solutions to their priorities and services


• Respond to campus emergencies and urgent issues as they arise


• Direct, coordinate and plan essential needs such as reception, security, maintenance, mail/deliveries, cleaning, catering, waste disposal and recycling


• Project manage contractors and campus buildouts, including plan utilization of space and resources


• Prepare requests for proposal and compare equipment and services requests


• Escalate campus issues to respective leaders and collaborate on solutions


• Support roll-out of new programs and processes


• Obsess about client-partner visits by ensuring they run smoothly and meet our high standards


• Ensure the campus meets our standards in regards to brand standards, aesthetics and security

As Campus Manager, You Have…

• Bachelor’s Degree or equivalent work experience (preferred)


• Minimum 3+ years of Supervisor and Project Management experience


• Proficient experience with MS Office Suite (Word, Excel, PowerPoint and Outlook)


• Exceptional and effective communication skills (oral and written) with an approach that fosters strong and lasting relationships


• An eye for detail with creative problem-solving and project management skills


• The ability to effectively present information to groups of managers, clients and customers


• The ability to implement change and innovation


• Excellent organizational and time management skills


• The ability to work with basic mathematical concepts

IntouchCX provides Equal Employment Opportunities in accordance with all provincial and federal laws. IntouchCX is committed to ensuring equality of opportunity in all aspects of employment and does not discriminate based on protected characteristics.

IntouchCX is committed to accommodating persons with disabilities. If you need accommodation at any stage of the application process or want more information on our accommodation policies, please let us know.

IntouchCX will never ask for payment, money, financial or banking information during the recruitment process. We only communicate through official channels.

Should you receive a suspicious job offer, or posting, from anyone claiming to be an IntouchCX employee, please report it immediately to [e-mail] for review and validation.

Benefits of Working as a Campus Manager…

• Industry-leading medical, vision, and dental benefit plans + paid time off benefits


• Amazing career growth opportunities