Information Technology Support Manager

Widen the Net | B Corp™; Toronto; On-site; CAD 76,000 - 87,000; Full time

Benefits offered by this job

Holiday pay (4%)

Paid public holidays

On-site in Toronto

Job summary

Widen the Net | B Corp™ is seeking an IT Support Manager to lead and develop a regional IT support team across Windows, Mac, and Linux environments, Google Workspace, Jira, Okta, Slack, Confluence, and JAMF. This hands-on leadership role requires coaching, setting service expectations, and driving automation initiatives for internal tools.

The position is a 12-month contract with on-site work in Toronto, CAD 55–63 per hour plus 4% holiday pay; 5 days on site in Toronto.

Qualifications

• 1-2 years experience leading IT support/operations teams.

Responsibilities

• Lead, coach, and develop seven direct reports across IT support and service delivery.

Skills

Leadership

People management

Hands-on IT support

Regional management

Tools

Jira

Okta

Slack

Confluence

JAMF

Google Workspace

PowerShell

Python

Bash

Windows OS

Mac OS

Job description

IT Support Manager / IT Operations Manager / IT Support Technical Lead (Hands-on regional lead/manager role)

Our client is a fast growing media and high tech company:

• Over 6500 employees across 20 offices globally;
• Provide cutting edge augmented reality, virtual reality, and 3D printing technologies
• Developed one of most popular apps that has been used by millions of users

They are looking for a regional IT support manager/technical lead to lead and develop the technical support team:

• Lead, coach, and develop seven direct reports across IT support and service delivery;
• Set clear expectations for IT service, technical quality, ticket ownship, documentation and follow-through, share knowledge;
• Act as a senior point of contact/hands-on leader for assigned regional offices, lead support for mixed Windows, Mac and Linux OS, Google Workspace, Jira, Okta, Slack, Confluence, network, JAMF
• Automation and scripting using Powershell, bash or Python to develop and improve internal tools

Requirements:

• 1-2 years experience working as IT support manager or IT operations manager with previous experience working as IT support/service desk
• Working knowledge in Windows OS and Mac OS, networking, Google Workspace, MDM, etc.
• Experience in automation such as powershell or python or bash
• Willingness to work hands-on, support teammates, take accountability for difficult outcomes

Initially 12 months full time contract and will extend yearly. Offer CAD 55 to CAD 63 per hour plus 4% holiday pay and paid public holidays. 5 days on site in Toronto.