Global ERP Transformation Lead (Signavio & SaaS)

Johnson & Johnson Co.; Toronto; Hybrid; CAD 196.000 - 266.000; Vollzeit

Benefits dieser Stelle

Discretionary performance bonus

Zusammenfassung

Johnson & Johnson is seeking a senior program lead to drive a global Signavio deployment and harmonize ERP processes. The role focuses on end-to-end implementation, governance, and cross-functional collaboration across IT, security, and business units.

The ideal candidate has extensive BPM and SaaS deployment experience, strong API and IAM knowledge, and certifications in BPM/ITIL/PMO. Hybrid work options and a discretionary bonus are included.

Qualifikationen

• Education: Minimum of High School or equivalent; Bachelor's/University degree strongly preferred.
• Experience and skills: 8 years total; 5 years leading SaaS deployment/support; BPM/tool experience; strong API and IAM understanding; IT service management and SLA experience.
• Preferred qualifications: BPM/ITIL/PMP/Prince2 or Agile/Scrum certifications; ERP integration experience.

Aufgaben

• Lead end-to-end deployment of Signavio (configuration, integrations, testing, cutover, post-go-live support).
• Own the production stability and day-to-day support model (incident management, triage, root cause analysis, and SLA tracking).
• Partner with process owners, IT, security, and business teams to design governance, roles, and lifecycle processes for process documentation and change.
• Configure and maintain platform settings, libraries, templates, process repositories, and user access controls.
• Design and implement integrations with core systems (ERP, identity, reporting tools) and APIs; coordinate with engineering/IT teams for secure and performant solutions.
• Develop and deliver training, adoption programs, playbooks, knowledge base articles, and user enablement materials.
• Manage the vendor relationship with Signavio (or program vendor), including escalation, roadmap alignment, licensing, and periodic reviews.
• Measure program success and report KPIs (uptake/adoption, availability, time-to-resolution, process coverage, compliance metrics).
• Drive continuous improvement by collecting user feedback, prioritizing enhancements, and coordinating release management.
• Supervise and coach direct reports and contractors supporting deployments, integrations, and application support.

Kenntnisse

Business Process Mapping

Process Management

SaaS Deployment

Ausbildung

High School or equivalent

Bachelor’s degree (preferred)

Tools

Signavio

Jobbeschreibung

Johnson & Johnson is seeking a senior program lead to drive a global Signavio deployment and harmonize ERP processes. The role focuses on end-to-end implementation, governance, and cross-functional collaboration across IT, security, and business units.

The ideal candidate has extensive BPM and SaaS deployment experience, strong API and IAM knowledge, and certifications in BPM/ITIL/PMO. Hybrid work options and a discretionary bonus are included.