IM Transcend-Program Manager, Signavio

Johnson & Johnson Co.; Toronto; Hybrid; CAD 196,000 - 266,000; Full time

Benefits offered by this job

Discretionary performance bonus

Job summary

Johnson & Johnson is seeking a senior program lead to drive a global Signavio deployment and harmonize ERP processes. The role focuses on end-to-end implementation, governance, and cross-functional collaboration across IT, security, and business units.

The ideal candidate has extensive BPM and SaaS deployment experience, strong API and IAM knowledge, and certifications in BPM/ITIL/PMO. Hybrid work options and a discretionary bonus are included.

Qualifications

• Education: Minimum of High School or equivalent; Bachelor's/University degree strongly preferred.
• Experience and skills: 8 years total; 5 years leading SaaS deployment/support; BPM/tool experience; strong API and IAM understanding; IT service management and SLA experience.
• Preferred qualifications: BPM/ITIL/PMP/Prince2 or Agile/Scrum certifications; ERP integration experience.

Responsibilities

• Lead end-to-end deployment of Signavio (configuration, integrations, testing, cutover, post-go-live support).
• Own the production stability and day-to-day support model (incident management, triage, root cause analysis, and SLA tracking).
• Partner with process owners, IT, security, and business teams to design governance, roles, and lifecycle processes for process documentation and change.
• Configure and maintain platform settings, libraries, templates, process repositories, and user access controls.
• Design and implement integrations with core systems (ERP, identity, reporting tools) and APIs; coordinate with engineering/IT teams for secure and performant solutions.
• Develop and deliver training, adoption programs, playbooks, knowledge base articles, and user enablement materials.
• Manage the vendor relationship with Signavio (or program vendor), including escalation, roadmap alignment, licensing, and periodic reviews.
• Measure program success and report KPIs (uptake/adoption, availability, time-to-resolution, process coverage, compliance metrics).
• Drive continuous improvement by collecting user feedback, prioritizing enhancements, and coordinating release management.
• Supervise and coach direct reports and contractors supporting deployments, integrations, and application support.

Skills

Business Process Mapping

Process Management

SaaS Deployment

Education

High School or equivalent

Bachelor’s degree (preferred)

Tools

Signavio

Job description

About Innovative Medicine

Our expertise in Innovative Medicine is informed and inspired by patients, whose insights fuel our science-based advancements. Visionaries like you work on teams that save lives by developing the medicines of tomorrow. Join us in developing treatments, finding cures, and pioneering the path from lab to life while championing patients every step of the way. Learn more at https://www.jnj.com/innovative-medicine.

Transcend Program Overview

Transcend is a global business transformation program that will modernize our foundational transactional processes and harmonize them into one clean ERP as a standardized platform for growth and efficiency gains. This program will simplify the Pharmaceutical ERP landscape from 7 to 1, standardizing processes to have a cost-effective, fit-for-purpose digital backbone that will enable us to support the Pharmaceutical business with agility. Additionally, the program will remediate the end-of-life system exposure that we risk towards the end of this decade. Please note that this role is available across multiple countries and may be posted under different requisition numbers to comply with local requirements. While you are welcome to apply to any or all of the postings, we recommend focusing on the specific country(s) that align with your preferred location(s): United States - Requisition Number: R-072616 Belgium, Ireland, and Italy - Requisition Number: R-072110 Canada- Requisition Number: R-072610 Netherlands- Requisition Number: R-107106 Remember, whether you apply to one or all of these requisition numbers, your applications will be considered as a single submission.

Location and Hybrid Details

This hybrid position will be located in Latina, Italy. Alternate hybrid locations may be considered in Titusville, New Jersey; Raritan, New Jersey; Toronto, Canada; Latina, Italy; Cork, Ireland; Beerse, Belgium. Alternate locations and Remote work may be considered for the right candidate.

Key Responsibilities

• Lead end-to-end deployment of Signavio (configuration, integrations, testing, cutover, and post-go-live support).
• Own the production stability and day-to-day support model (incident management, triage, root cause analysis, and SLA tracking).
• Partner with process owners, IT, security, and business teams to design governance, roles, and lifecycle processes for process documentation and change.
• Configure and maintain platform settings, libraries, templates, process repositories, and user access controls.
• Design and implement integrations with core systems (ERP, identity, reporting tools) and APIs; coordinate with engineering/IT teams for secure and performant solutions.
• Develop and deliver training, adoption programs, playbooks, knowledge base articles, and user enablement materials.
• Manage the vendor relationship with Signavio (or program vendor), including escalation, roadmap alignment, licensing, and periodic reviews.
• Measure program success and report KPIs (uptake/adoption, availability, time-to-resolution, process coverage, compliance metrics).
• Drive continuous improvement by collecting user feedback, prioritizing enhancements, and coordinating release management.
• Supervise and coach direct reports and contractors supporting deployments, integrations, and application support.

Qualifications

• Education: Minimum of High School or equivalent diploma/degree is required; Bachelor's / University or equivalent degree strongly preferred.
• Experience and skills: Required: 8 years of relevant work experience including 5 years experience leading SaaS deployment/support programs, preferably in Business Process Mapping (BPM)/process management tools. Demonstrable experience with Signavio or similar process management platforms (process modeling/BPM tools). Strong technical understanding of integrations (APIs, webhooks), identity and access controls, and enterprise application architecture. Experience with IT service management and support practices (incident/change/problem management, SLAs). Proven ability to engage stakeholders and drive cross-functional change and adoption. Excellent written and verbal communication; experience building training and documentation materials.
• Preferred Qualifications: Certifications in BPM, ITIL, PMP/Prince2, or Agile/Scrum. Experience integrating with SAP or other ERP systems. Familiarity with process mining, RPA, or analytics tools. Prior experience in regulated industries or large global organizations.

Required Skills

• Business Process Mapping
• Process Management
• SaaS Deployment

Preferred Skills

• Analytical Reasoning
• Consulting
• Cost Management
• Creating Purpose
• Cross-functional Collaboration
• Developing Others
• Human-Computer Interaction (HCI)
• Inclusive Leadership
• Leadership
• Performance Measurement
• Product Development
• Product Strategies
• Project Management Methodology (PMM)
• Research and Development
• Software Development Management
• Strategic Supply Chain Management
• Team Management

The anticipated base pay range for this position is : $139750-$189750

Under current guidelines, this position is eligible for a discretionary performance bonus.

Johnson & Johnson is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, age, national origin, disability, protected veteran status or other characteristics protected by federal, state or local law. We actively seek qualified candidates who are protected veterans and individuals with disabilities as defined under VEVRAA and Section 503 of the Rehabilitation Act. Johnson & Johnson is committed to providing an interview process that is inclusive of our applicants’ needs. If you are an individual with a disability and would like to request an accommodation, external applicants please contact us via https://www.jnj.com/contact-us/careers, internal employees contact AskGS to be directed to your accommodation resource.