IM Transcend-Program Manager, Signavio

Cim; Toronto; Hybrid; CAD 196,000 - 266,000; Full time

Benefits offered by this job

Discretionary bonus

Job summary

Johnson & Johnson seeks an experienced Signavio Program Manager to lead deployment, governance, and adoption of our process management platform. You will coordinate with IT, security, and business teams to ensure scalable BPM practices across the organization.

The role requires strong SaaS deployment experience and the ability to drive change in a global environment, with travel as needed. A hybrid work model is supported across multiple locations.

Qualifications

• Demonstrated experience leading SaaS deployment and process management programs.
• Experience with Signavio or similar BPM tools and process modeling.
• Strong integration knowledge (APIs/webhooks) and IAM concepts.
• Proven ability to engage stakeholders and drive cross-functional change.

Responsibilities

• Lead end-to-end deployment of Signavio, including configuration, integrations, testing, cutover, and post-go-live support.
• Own production stability and day-to-day support including incident management and SLA tracking.
• Partner with process owners, IT, security, and business teams to design governance, roles, and lifecycle processes.
• Configure platform settings, repositories, and user access controls.
• Design and implement integrations with ERP, identity, and reporting tools; coordinate with engineering/IT for secure solutions.
• Develop training, adoption programs, playbooks, and knowledge base materials.
• Manage vendor relationships, including escalation, roadmap alignment, and licensing.
• Measure KPIs like uptake, availability, time-to-resolution, and compliance.
• Drive continuous improvement by collecting feedback and coordinating releases.
• Supervise and coach reports and contractors supporting deployments.

Skills

Stakeholder management

SaaS deployment

Process governance

Change management

Documentation

Training development

Education

Bachelor's degree or equivalent

Tools

Signavio

SAP ERP

ITIL

Job description

At Johnson & Johnson, we believe health is everything. Our strength in healthcare innovation empowers us to build a world where complex diseases are prevented, treated, and cured, where treatments are smarter and less invasive, and solutions are personal. Through our expertise in Innovative Medicine and MedTech, we are uniquely positioned to innovate across the full spectrum of healthcare solutions today to deliver the breakthroughs of tomorrow, and profoundly impact health for humanity. Learn more at jnj.com

As guided by Our Credo, Johnson & Johnson is responsible to our employees who work with us throughout the world. We provide an inclusive work environment where each person is considered as an individual. At Johnson & Johnson, we respect the diversity and dignity of our employees and recognize their merit.

Job Function:

Technology Product & Platform Management

Job Sub Function:

Technical Product Management

Job Category:

People Leader

All Job Posting Locations:

Toronto, Ontario, Canada

Job Description:

About Innovative Medicine

Our expertise in Innovative Medicine is informed and inspired by patients, whose insights fuel our science-based advancements. Visionaries like you work on teams that save lives by developing the medicines of tomorrow. Join us in developing treatments, finding cures, and pioneering the path from lab to life while championing patients every step of the way. Learn more at https://www.jnj.com/innovative-medicine.

Transcend is a global business transformation program that will modernize our foundational transactional processes and harmonize them into one "clean" ERP as a standardized platform for growth and efficiency gains.

This program will simplify the Pharmaceutical ERP landscape from 7 to 1, standardizing processes to have a cost-effective, fit-for-purpose digital backbone that will enable us to support the Pharmaceutical business with agility. Additionally, the program will remediate the end-of-life system exposure that we risk towards the end of this decade.

Please note that this role is available across multiple countries and may be posted under different requisition numbers to comply with local requirements. While you are welcome to apply to any or all of the postings, we recommend focusing on the specific country(s) that align with your preferred location(s):

United States - Requisition Number: R-072616

Belgium, Ireland, and Italy - Requisition Number: R-072110

Canada- Requisition Number: R-072610

Netherlands- Requisition Number: R-107106

Remember, whether you apply to one or all of these requisition numbers, your applications will be considered as a single submission.

We are searching for the best talent for a Transcend: Signavio Program Manager! This hybrid position will be located in Latina, Italy. Alternate hybrid locations may be considered in Titusville, New Jersey; Raritan, New Jersey; Toronto, Canada; Latina, Italy; Cork, Ireland; Beerse, Belgium. Alternate locations and Remote work may be considered for the right candidate.

We are seeking an experienced, hands‑on Manager to lead the deployment, ongoing support, and adoption of our Signavio process management program. This role combines technical delivery, vendor and stakeholder management, process governance, and change management to ensure Signavio enables consistent, measurable process excellence across the organization.

Key Responsibilities

• Lead end-to-end deployment of Signavio (configuration, integrations, testing, cutover, and post‑go‑live support).
• Own the production stability and day‑to‑day support model (incident management, triage, root cause analysis, and SLA tracking).
• Partner with process owners, IT, security, and business teams to design governance, roles, and lifecycle processes for process documentation and change.
• Configure and maintain platform settings, libraries, templates, process repositories, and user access controls.
• Design and implement integrations with core systems (ERP, identity, reporting tools) and APIs; coordinate with engineering/IT teams for secure and performant solutions.
• Develop and deliver training, adoption programs, playbooks, knowledge base articles, and user enablement materials.
• Manage the vendor relationship with Signavio (or program vendor), including escalation, roadmap alignment, licensing, and periodic reviews.
• Measure program success and report KPIs (uptake/adoption, availability, time‑to‑resolution, process coverage, compliance metrics).
• Drive continuous improvement by collecting user feedback, prioritizing enhancements, and coordinating release management.
• Supervise and coach direct reports and contractors supporting deployments, integrations, and application support.

Qualifications:

EDUCATION:

• Minimum of High School or equivalent diploma/degree is required; Bachelor's / University or equivalent degree strongly preferred

Experience and skills:

Required:

• 8 years of relevant work experience including 5 years experience leading SaaS deployment/support programs, preferably in Business Process Mapping (BPM)/process management tools.
• Demonstrable experience with Signavio or similar process management platforms (process modeling/BPM tools).
• Strong technical understanding of integrations (APIs, webhooks), identity and access controls, and enterprise application architecture.
• Experience with IT service management and support practices (incident/change/problem management, SLAs).
• Proven ability to engage stakeholders and drive cross-functional change and adoption.
• Excellent written and verbal communication; experience building training and documentation materials.

Preferred Qualifications

• Certifications in BPM, ITIL, PMP/Prince2, or Agile/Scrum.
• Experience integrating with SAP or other ERP systems.
• Familiarity with process mining, RPA, or analytics tools.
• Prior experience in regulated industries or large global organizations.

Other:

• Requires proficiency in English (written and verbal) to communicate effectively and professionally; proficiency in German, Dutch, or Italian is helpful
• May require up to 30% domestic and international travel depending on work location and business needs

#LI-Hybrid

Under current guidelines, this position is eligible for a discretionary performance bonus.

The Company uses Artificial Intelligence in its assessment of applicants.

This job posting is for an existing position.

Johnson & Johnson is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, age, national origin, disability, protected veteran status or other characteristics protected by federal, state or local law. We actively seek qualified candidates who are protected veterans and individuals with disabilities as defined under VEVRAA and Section 503 of the Rehabilitation Act.

Johnson & Johnson is committed to providing an interview process that is inclusive of our applicants' needs. If you are an individual with a disability and would like to request an accommodation, external applicants please contact us via https://www.jnj.com/contact-us/careers, internal employees contact AskGS to be directed to your accommodation resource.

Required Skills:

Business Process Mapping, Process Management, SaaS Deployment

Preferred Skills:

Analytical Reasoning, Consulting, Cost Management, Creating Purpose, Cross-Functional Collaboration, Developing Others, Human-Computer Interaction (HCI), Inclusive Leadership, Leadership, Performance Measurement, Product Development, Product Strategies, Project Management Methodology (PMM), Research and Development, Software Development Management, Strategic Supply Chain Management, Team Management

The anticipated base pay range for this position is :

$139750-$189750