Global CX Strategy MD

Bondbrandloyalty; Toronto; Hybrid; CAD 180,000 - 220,000; Full time

Benefits offered by this job

Hybrid work model

Healthcare benefits

Retirement plan

Learning & development

Job summary

Bond is seeking a Managing Director, Strategic Advisory to shape and grow our global Customer and Employee Experience offerings. You will lead market-relevant strategies and programs, guiding a diverse team to deliver integrated CX outcomes and measurable client impact.

You will drive growth, develop go-to-market strategies, mentor a high-performing team, and ensure alignment with Bond’s strategic objectives while fostering a culture of transformation and learning.

Qualifications

• Master’s degree, preferably an MBA.
• 15+ years of working experience in a Professional Services agency environment.
• 8-10 years of management experience leading and inspiring teams.
• Financial acumen with a proven track record of full P&L responsibility managing a business unit.
• Strong collaboration and interpersonal skills – ability to counsel, coach, develop, and achieve results through others.
• Outstanding presentation skills.
• Proven track record of bringing new offerings to market, able to blend multi-disciplinary approaches into differentiated solutions.
• Deep understanding of market trends and industry dynamics with ability to adapt strategies to meet changing market needs.
• Excellent verbal and written communication skills and ability to effectively present ideas and influence stakeholders.
• Proven experience and success identifying growth opportunities and developing new business.
• Excellent ability to build and maintain strong client relationships.

Responsibilities

• Leads the delivery and growth of an integrated CX practice connecting customer intelligence, strategy, experience design, and organisational enablement to drive measurable client outcomes and sustained business impact.
• Develop and implement business, growth, and operational plans and establish and lead vision and strategic direction to drive growth and support Bond’s short and long-term strategic objectives.
• Drive practice growth through client expansion, new business development, and cross-functional solutioning
• Contribute to go-to-market strategy, thought leadership, and capability development
• Build and manage high-performing teams across strategy, design, analytics, and enablement disciplines
• Ensure seamless collaboration across practices to deliver integrated, end-to-end solutions
• Manage the team to achieve Financial, Client, Operational, and People results consistent with Bond balanced scorecard objectives.
• Lead, mentor, and coach the team, promote a positive work environment.
• Teach, inspire, and build capacity across multiple disciplines.
• Evolve and innovate Bond’s Strategic Advisory solutions to meet the current and future needs of the market and our clients.
• Team Development: Lead, mentor, and coach to promote a positive work environment and build capacity across multiple disciplines
• Innovation and Growth: Evolve and innovate Bond’s Strategic Advisory solutions to meet current and future market needs, measured through the successful launch of new offerings and market share growth.
• Financial Results: Accountable for achieving financial targets, including revenue growth, profitability, and cost management.
• Client Satisfaction: Ensure high levels of client satisfaction with Bond's solutions, measured through client feedback and retention rates.
• Operational Efficiency: Improve operational processes to enhance efficiency and effectiveness, measured through project delivery timelines and resource utilization.
• Innovation and Growth: Evolve and innovate Bond’s Strategic Advisory solutions to meet current and future market needs, measured through the successful launch of new offerings and market share growth.
• Partnership: Partner with client leaders from across Bond and their teams to foster client satisfaction, growth within existing clients, and new business development.
• Relationship Management: Identify and build strong relationships with Bond’s champions within client organizations.

Skills

Financial acumen

Collaboration & interpersonal skills

Presentation skills

Verbal & written communication

Coaching & mentoring

Strategic thinking

Education

Master’s degree (MBA preferred)

Job description

Bond is seeking a Managing Director, Strategic Advisory to shape and grow our global Customer and Employee Experience offerings. You will lead market-relevant strategies and programs, guiding a diverse team to deliver integrated CX outcomes and measurable client impact.

You will drive growth, develop go-to-market strategies, mentor a high-performing team, and ensure alignment with Bond’s strategic objectives while fostering a culture of transformation and learning.