Customer Success Specialist

Interface, Inc.; Belleville; On-site; CAD 36,000 - 63,000; Full time

Benefits offered by this job

Supplemental medical

Life and disability insurance

Retirement savings plan

Paid time off

Paid holidays

Job summary

Interface, Inc. is seeking a detail‑oriented Customer Service/Planning professional in Ontario to support production schedules, order entry, and client communications.

You will collaborate with Account Executives, customers, and internal teams to ensure timely, accurate processing of commercial transactions. Qualifications include a high school diploma (college degree preferred), five years in customer service or planning, and bilingual French/English preferred.

Qualifications

• Five years of experience in Customer Service or Planning.
• Bilingual in French and English preferred.
• Strong interpersonal and communication skills.
• Ability to work independently with minimal supervision.
• Experience with ERP/CRM systems and MS Office.

Responsibilities

• Provide excellence in communication and administrative support to client inquiries.
• Support service activities and sales management to achieve goals.
• Coordinate daily communication with Account Executives, Customers, and departments.
• Enter orders and manage order/project administration.
• Liaise with end-users, specifiers, dealers and related parties.
• Assist with production/purchasing coordination and logistics support.
• Use order processing, inventory systems, and CRM/ERP tools.
• Maintain high level of customer service and support company initiatives.

Skills

Interpersonal skills

Communication skills

Multitasking

Independent judgment

Analytical skills

Computer literacy

Education

High School Diploma

College degree preferred

Tools

Microsoft Word

Excel

Outlook

CRM systems

ERP systems

Job description

Interface is a global flooring and sustainability leader dedicated to rethinking how spaces work for people and the planet. Our portfolio includes Interface® carpet tile and LVT, nora® rubber flooring, and FLOR® premium area rugs. Across every brand, we innovate in a way that combines design, performance, and sustainability- without compromise. Trusted by architects, designers, and building professionals worldwide, we help bring bold visions to life with solutions that deliver real, measurable impact. Building on more than 30 years of sustainability progress and industry-first innovation, we remain 'all in' on our goal of becoming carbon negative by 2040, without the use of offsets.

Essential Duties

• Provide excellence in communication, timely response, and administrative support to all internal and external client inquiries, including knowledge of product offerings, inventory controls, contract review and administration, and other departmental requirements.
• Provide support to all service activities and sales management required to achieve the strategic goals and revenue objectives of the corporation.
• Daily communication with Account Executives, Customers, Warehouse, Scheduling and Planning Departments.
• Enter orders into the system for scheduling of production, manage orders and client requests, order entry and order/project management of commercial transactions.
• Client liaison and follow up activities with end-users, specifiers, dealers, and related parties.
• Support our sales administration process, including coordination of production and purchasing of finished goods material, logistics support for client deliveries, and credit communication support.
• Use of computerized order processing system, inventory systems, and related computer applications (Microsoft Word, Excel, Outlook, CRM).
• Maintain high level of customer service effectiveness.
• Participate and support company initiatives.

Physical Demands

• Use of office equipment, communication tools, including computer, telephone system, and related tools.
• Occasional moderate lifting of administrative materials.

Qualifications

• Educational requirements: High School Diploma; College Degree preferred. Preference will be given to those with post-secondary education.
• Bilingualism (French / English) with proficiency in both verbal and written communication is preferred.
• Minimum of five years of experience in Customer Service or Planning.
• Highly developed interpersonal skills, and ability to perform a variety of administrative service functions.
• Excellent communication skills and professional demeanor.
• Ability to multi-task.
• Exercise independent judgment and decision making, within established operating parameters, policies, and procedures.
• Analytical and mathematical skills, with demonstrated ability to utilize computer systems, office equipment, and automated voice systems.
• Experience / knowledge of a manufacturing environment; ISO 9001 / 14001 knowledge would be an asset.
• Demonstrate excellence in working under pressure and handling multiple tasks/priorities.
• Strong computer literacy with Microsoft applications and knowledge of ERP and CRM systems.
• Ability to work independently and as part of a team with minimal supervision.

Work Environment

Monday to Friday, 8:30 - 5:00, Office environment.

Typical Pay Range

The typical pay range for this role is: Minimum: $36,098 CAD Maximum: $63,172 CAD. Please keep in mind that this range represents the pay range for all positions in the job grade within which this position falls. The actual (salary) offer will take into account a wide range of factors, including location.

Health and welfare benefits which include (but are not limited to), supplemental medical, life and disability, retirement savings plan, paid time off (PTO), paid company holidays, and more.

Benefits

• supplemental medical
• life and disability
• retirement savings plan
• paid time off (PTO)
• paid company holidays
• and more.

Artificial intelligence is not used to screen, assess, or select applicants for this position.

Learn more about Interface (NASDAQ: TILE) and our brands at interface.com and FLOR.com. Join us on Facebook, Instagram, LinkedIn, and Pinterest.

Image © Christopher Payne / Esto

For us, sustainability is a journey. We're constantly working to improve the quality of our products and lessen the impact they have on human health and the environment. Design leads everything we do. Our team of designers continuously explores trends, textures, colors, and materials to ensure every pattern and detail is thoughtfully crafted.