Global Customer Experience & Solutions Specialist

BRP; Brossard; On-site; CAD 55,000 - 75,000; Full time

Benefits offered by this job

Annual bonus

Paid time off

Pension plan

Healthcare

BRP product discounts

Job summary

BRP, a world leader in recreational vehicles and boats, seeks a Customer Relations Specialist based in Canada to resolve issues and retain demanding customers across our global network.

You will work closely with the dealer network, customers, and service colleagues to negotiate creative solutions, identify dissatisfaction, and improve processes while balancing business and customer needs.

Qualifications

• Experience in customer service or client relations required.
• Strong verbal and written communication skills.
• Navigate ambiguity and find solutions independently.
• Negotiation and problem-solving skills.
• Interpersonal skills and organized work style.
• Ability to communicate daily in French and English; Spanish is a plus.

Responsibilities

• Find, negotiate, and propose creative solutions to customers' complex problems through discussions and written communications.
• Identify and escalate customer dissatisfaction to improve operational processes.
• Strike the right balance between business needs and customer needs by applying customer experience best practices.
• Build relationships with other functions and departments within the company to mobilize the right resources at the right time and optimize issue resolution.

Skills

Customer service

Communication skills

Negotiation

Problem solving

Multilingual (French & English)

Job description

BRP, a world leader in recreational vehicles and boats, seeks a Customer Relations Specialist based in Canada to resolve issues and retain demanding customers across our global network.

You will work closely with the dealer network, customers, and service colleagues to negotiate creative solutions, identify dissatisfaction, and improve processes while balancing business and customer needs.