Global Technical Product Advisor

BRP; Sherbrooke; On-site; CAD 80,000 - 110,000; Full time

Benefits offered by this job

Annual bonus

Generous paid time away

Pension plan

Healthcare fully paid by BRP

Flexible work schedule

Discount on BRP products

Job summary

BRP is seeking a global technical product advisor who will report to the global product support team lead for our Sea Doo brand and who will be tasked with providing product support to our dealer/distributor network for technical concerns. You’ll ensure consistent alignment of our brand promise, actual product and support performance.

You’ll thrive by delivering technical support for on-water products, strengthening after-sales policies, and contributing to BRP’s ongoing success through

Qualifications

• 3+ years of technician (mechanic) experience in repair, troubleshooting, testing or maintenance in Auto, Marine or Powersports industry.
• Experience using CRM or ERP systems and Google Suite or Microsoft Office.
• Demonstrated success in building and executing internal processes, with ability to problem solve and transfer best practices.

Responsibilities

• Provide global product support to dealer/distributor network for technical concerns to ensure alignment of brand promise, product, and support performance.
• Deliver technical support for on-water products with consistent service levels.
• Maintain alignment for after-sales policies and procedures to minimize waste and strengthen finances.

Skills

CRM/ERP systems

Google Suite

Microsoft Office

Strong communication

Problem solving

Education

Associate degree in mechanic/maintenance technician

Job description

BRP is seeking a global technical product advisor who will report to the global product support team lead for our Sea Doo brand and who will be tasked with providing product support to our dealer/distributor network for technical concerns. As part of your role, you’ll ensure consistent alignment of our brand promise, actual product and support performance. In addition to being part of a dynamic and motivated team, you will have the opportunity to make an impact on our organization by providing a great service experience.

You’ll Have The Opportunity To

• Provide global product support to our dealer/distributor network for technical concerns to ensure consistent alignment of our brand promise, actual product and support performance.
• Ensure the delivery of technical support for on-water products, with consistent alignment of service levels.
• Maintain and strengthen alignment for BRP after-sales policies and procedures to minimize waste and be financially strong.
• Support consumer product issues in ways that strengthen our network and brand image to sustain high success.
• Support and identify communication needs and resolve product-related problems to improve the future product.
• Ensure communication with different stakeholders internally and externally.
• Assure alignment of warranty decisions and practices with company expectations in ways that contribute to its ongoing success.

YOU’LL THRIVE IN THIS ROLE IF YOU HAVE THE FOLLOWING SKILLS AND QUALITIES

• 3 + years of technician (mechanic) experience in repair, troubleshooting, testing or maintenance in the Auto, Marine or Powersports Industry.
• Experience using CRM or ERP systems and Google Suite or Microsoft Office.
• Demonstrated success in building and executing internal processes, with the ability to problem solve, deescalate and transfer best practices.
• Strong communication skills (written and verbal) and the ability to work in a collaborative environment.
• The ability to travel up to 5% of the year.

Assets

• An associate’s degree in mechanic/maintenance technician or similar.
• Consistently striving to make a difference in the service experience and improve negotiating skills.
• Experience running successful support teams; hiring, mentoring, and training are all within your comfort zone.
• Experience providing quality services and resolving difficult situations. Innovation is where you shine.
• The ability to connect the dots between product, dealer support, and customer experience.

Do you have other qualifications? Tell us what is unique about you that is a great addition to the team.

ACKNOWLEDGING THE POWER OF DIVERSITY

BRP is dedicated to nurturing a culture that invites, connects, and propels the ambitions of people of all backgrounds, profiles, beliefs and experiences. Ultimately, the diversity and uniqueness of our people fuel our ingenuity and set the course for the path ahead!

For this reason, we value diversity and we strive to always push each other forward to build an inclusive workplace where every employee feels like they belong, where they can grow and find meaning.

AT BRP, WHEN WE TALK ABOUT BENEFITS, WE GO ALL IN.

Let’s start with a strong foundation — You want it, we have it:

• Annual bonus based on the company’s financial results
• Generous paid time away
• Pension plan
• Collective saving opportunities
• Industry leading healthcare fully paid by BRP

What About Some Feel Good Perks

• Flexible work schedule
• A summer schedule that varies by department and location
• Holiday season shutdown
• Educational resources
• Discount on BRP products

WELCOME TO BRP

We’re a world leader in recreational vehicles and boats, creating innovative ways to move on snow, water, asphalt, dirt and even in the air. Headquartered in the Canadian town of Valcourt, Quebec, our company is rooted in a spirit of ingenuity and intense customer focus. Today, we operate manufacturing facilities in Canada, the United States, Mexico, Finland, Australia and Austria, with a workforce made up of close to 17,000 spirited people, all driven by the deeply held belief that at work, as with life itself, it’s not about the destination: It’s about the journey.