Customer Relations Specialist

BRP; Brossard; On-site; CAD 55,000 - 75,000; Full time

Benefits offered by this job

Annual bonus

Paid time off

Pension plan

Healthcare

BRP product discounts

Job summary

BRP, a world leader in recreational vehicles and boats, seeks a Customer Relations Specialist based in Canada to resolve issues and retain demanding customers across our global network.

You will work closely with the dealer network, customers, and service colleagues to negotiate creative solutions, identify dissatisfaction, and improve processes while balancing business and customer needs.

Qualifications

• Experience in customer service or client relations required.
• Strong verbal and written communication skills.
• Navigate ambiguity and find solutions independently.
• Negotiation and problem-solving skills.
• Interpersonal skills and organized work style.
• Ability to communicate daily in French and English; Spanish is a plus.

Responsibilities

• Find, negotiate, and propose creative solutions to customers' complex problems through discussions and written communications.
• Identify and escalate customer dissatisfaction to improve operational processes.
• Strike the right balance between business needs and customer needs by applying customer experience best practices.
• Build relationships with other functions and departments within the company to mobilize the right resources at the right time and optimize issue resolution.

Skills

Customer service

Communication skills

Negotiation

Problem solving

Multilingual (French & English)

Job description

The Customer Relations Specialist is responsible for resolving issues and recovering and retaining the most demanding customers across our global network (Americas, EMEA, and Asia Pacific). This role will be Working closely with the dealer network, customers, and customer service colleagues.

You’ll Have The Opportunity To

• Find, negotiate, and propose creative solutions to customers' complex problems through discussions and written communications.
• Identify and escalation customer dissatisfaction in order to improve operational processes.
• Strike the right balance between business needs and customer needs by applying customer experience best practices.
• Build relationships with other functions and departments within the company to mobilize the right resources at the right time and optimize issue resolution.

You’ll Thrive in This Role If You Have the Following Skills and Qualities:

• Experience in customer service or client relations required.
• Strong verbal and written communication skills.
• Proven ability to navigate ambiguity and find solutions independently.
• Sound judgment and strong negotiation and problem-solving skills.
• Exceptional interpersonal skills.
• Strong follow-up and personal work organization skills.
• Ability to communicate daily in both French and English with internal stakeholders and customers. Spanish is an asset.

The employee will work in Brossard, Quebec.

ACKNOWLEDGING THE POWER OF DIVERSITY

BRP is dedicated to nurturing a culture that invites, connects, and propels the ambitions of people of all backgrounds, profiles, beliefs and experiences. Ultimately, the diversity and uniqueness of our people fuel our ingenuity and set the course for the path ahead!

For this reason, we value diversity and we strive to always push each other forward to build an inclusive workplace where every employee feels like they belong, where they can grow and find meaning.

AT BRP, WHEN WE TALK ABOUT BENEFITS, WE GO ALL IN.

Let’s start with a strong foundation — You want it, we have it:

• Annual bonus based on the company’s financial results
• Generous paid time away
• Pension plan
• Collective saving opportunities
• Industry leading healthcare fully paid by BRP

What About Some Feel Good Perks

• Flexible work schedule
• A summer schedule that varies by department and location
• Holiday season shutdown
• Educational resources
• Discount on BRP products

WELCOME TO BRP

We’re a world leader in recreational vehicles and boats, creating innovative ways to move on snow, water, asphalt, dirt and even in the air. Headquartered in the Canadian town of Valcourt, Quebec, our company is rooted in a spirit of ingenuity and intense customer focus. Today, we operate manufacturing facilities in Canada, the United States, Mexico, Finland, Australia and Austria, with a workforce made up of close to 17,000 spirited people, all driven by the deeply held belief that at work, as with life itself, it’s not about the destination: It’s about the journey.