Global Claims Administrator - Temporary

Air Canada; Dorval; On-site; CAD 40,000 - 80,000; Full time

Job summary

Join a leading airline and be part of a vibrant team dedicated to excellence in passenger aviation. In this role, you will support the Global Claims team, handling claims and administrative tasks while developing your skills in a dynamic environment. This position offers the chance to grow into a General Claims Specialist role, where your contributions will directly impact the company's success. If you are a motivated self-starter with strong decision-making abilities and a passion for the aviation industry, this opportunity is perfect for you.

Qualifications

• Collegial Degree in paralegal, risk assessment, or logistics.
• Knowledge of claims management and aviation industry.

Responsibilities

• Support Global Claims team with administrative tasks.
• Handle claims processing and maintain claims statistics.
• Assist in investigation and validation of claims.

Skills

Interpersonal Skills

Communication Skills

Organizational Skills

Judgment and Ethics

Decision-Making Skills

Adaptability

MS Office Proficiency

Education

Collegial Degree in related field

Tools

Claims Management Software

MS Office

Job description

Being part of Air Canada is to become part of an iconic Canadian symbol, recently ranked the best Airline in North America. Let your career take flight by joining our diverse and vibrant team at the leading edge of passenger aviation.

Reporting to the Senior Counsel, Litigation, the candidate will provide support to the Global Claims team with administrative tasks and fact-finding. The Global Claims team handles claims for bodily injury, cargo claims and material damages to property (either in defense or as a subrogation).

Under supervision, the candidate will be responsible for handling certain claims up to a determined value as well as participate in the claims’ processing. Opportunity to be considered for the contender to eventually evolve to a position of General Claims Specialist (Band D)

• Opening files and updating database and file management system.
  
• Maintaining and reporting of claims statistics monthly.
  
• As assigned by the Senior Counsel or by the Global Claims Specialist, assist in the investigation, evaluation and validation of claims, while liaising with various internal and external stakeholders.
  
• under the supervision of the Senior Counsel or the Global Claims Specialist:
  
  • Function as the primary point of contact
    
  • Analyze, evaluate, and determine liability and/or recovery potential (i.e.: assess damages and establish loss reserves or recovery objective)
    
  • Negotiate and Settle claims with the responsible party within the settlement authority
    
  • Escalate claims of larger losses and exposure through the management chain in order to mitigate potential liability to ensure prompt resolution
    
  • Ensure proper diary management on all claims
    
• Assist in the preparation and procurement of reports summarizing claims and recommendation to key parties.
  
• Assist in preparing and finalizing settlement documents.
  
• Work with in-house or outside counsel in preparation of case for trial.

Requirements

• Excellent interpersonal and communications skills both oral and written
  
• Excellent organizational skills and the ability to handle multiple tasks effectively and autonomously
  
• Strong judgment, sense of ethics and initiative
  
• Ability to make well founded decisions based upon detailed analysis of issues
  
• Ability to communicate calmly, politely, and efficiently
  
• Mature self-starter with ability to work with minimum supervision
  
• Adaptability, flexibility and strong decision-making skills;
  
• Ability to use MS Office (Word, Excel, PowerPoint, Outlook) and other computer software programs in an efficient manner.
  
• Insurance, law and/or claims handling background an asset

Qualifications

• Collegial Degree in related field (i.e.: paralegal, risk assessment, logistics & transportation)
  
• Knowledge of claims management software
  
• Knowledge of the aviation industry and its operations
  
• A third language, written and spoken, preferred

Conditions of Employment:

• Candidates must be eligible to work in the country of interest, at the time any offer of employment is made and seeking any required work permits/visas or other authorizations which may be required is the sole responsibility of the candidates applying for this position.

Linguistic Requirements

Based on equal qualifications, preference will be given to bilingual candidates.

Diversity and Inclusion

Air Canada is strongly committed to Diversity and Inclusion and aims to create a healthy, accessible and rewarding work environment which highlights employees’ unique contributions to our company’s success.

As an equal opportunity employer, we welcome applications from all to help us build a diverse workforce which reflects the diversity of our customers, and communities, in which we live and serve.

Air Canada thanks all candidates for their interest; however only those selected to continue in the process will be contacted.