Field Claims Advisor, Major Losses

Desjardins Group; Longueuil; On-site; CAD 60,000 - 90,000; Full time

Job summary

An established industry player is seeking a dedicated property and casualty insurance claims advisor to enhance client relationships and manage complex claims. This role involves investigating claims, negotiating settlements, and ensuring compliance with organizational standards. With a focus on interpersonal skills and decision-making, you will play a crucial role in delivering excellent service to clients while navigating intricate claims processes. Join a forward-thinking organization that values diversity and offers competitive benefits, including a defined benefit pension plan and flexible vacation options. If you have a passion for helping clients and a strong background in insurance, this opportunity is perfect for you.

Benefits

Competitive Salary

Annual Bonus

4 Weeks of Flexible Vacation

Defined Benefit Pension Plan

Group Insurance including Telemedicine

Reimbursement of Health and Wellness Expenses

Telework Equipment

Qualifications

• Minimum of four years of relevant experience in insurance claims.
• Knowledge of French is required.

Responsibilities

• Conduct investigations to assess damages and determine settlement amounts.
• Negotiate with all parties to ensure smooth claims processing.

Skills

Decision Quality

Interpersonal Savvy

Claims Negotiation

Education

Bachelor's Degree in a Related Field

Job description

As a property and casualty insurance claims advisor, you help serve and maintain business relationships with members and clients for all claims. You handle major loss and special risk property insurance claims and high-complexity accident benefit and bodily injury claims. You investigate and approve claims. Your complex, challenging initiatives require extensive knowledge of your line of business. You draw on your sound decision-making to develop solutions, negotiate claims settlements and enter into agreements with members, clients, third parties and others. You advise and assist clients, represent Desjardins and enter the organization into important agreements with clients. Interpersonal savvy is therefore essential. More specifically, you will be required to :

• Conduct investigations and inspections to assess damage, estimate costs and market value, and produce and review reports and other documents to determine settlement amounts

• Analyze medical, financial and job information and determine eligibility for benefits based on statutory criteria

• Settle claims in accordance with the organization’s standards, policies and quality commitments as well as the contract terms. Meet deadlines to ensure client satisfaction and avoid penalties

• Negotiate with all parties involved to ensure smooth claims processing and control costs

What we offer*

• Competitive salary and annual bonus

• 4 weeks of flexible vacation starting in the first year

• Defined benefit pension plan that provides predictable, stable income throughout retirement

• Group insurance including telemedicine

• Reimbursement of health and wellness expenses and telework equipment

*Benefits apply based on eligibility criteria.

What you bring to the table

• Bachelor's degree in a related field

• A minimum of four years of relevant experience

• Please note that other combinations of qualifications and relevant experience may be considered

• Knowledge of French is required

Decision quality, Interpersonal Savvy

#LI-Remote

Trade Union (If applicable)

At Desjardins, we believe in equity, diversity and inclusion. We're committed to welcoming, respecting and valuing people for who they are as individuals, learning from their differences, embracing their uniqueness, and providing a positive workplace for all. At Desjardins, we have zero tolerance for discrimination of any kind. We believe our teams should reflect the diversity of the members, clients and communities we serve.

If there's something we can do to help make the recruitment process or the job you're applying for more accessible, let us know. We can provide accommodations at any stage in the recruitment process. Just ask!

Job Family

Member/client sales and service (FG)

Unposting Date

2025-05-16