Gestionnaire de cas bilingue — Santé & Soutien patient

Innomar Strategies Inc.; Canada; On-site; CAD 46,000 - 72,000; Full time

Job summary

Innomar Strategies Inc. Canada, part of Cencora, is seeking a patient services caseworker to support access, enrollment and ongoing patient education within our healthcare program portfolio.

The role involves managing case files, coordinating communications with clinics, handling the program phone line, and contributing to market research and training initiatives. Fluency in French and English is required.

Qualifications

• High school diploma or equivalent required; healthcare support/coordination experience preferred.
• 2+ years in reimbursement support, patient services, or related field is desired.
• Bilingualism in French and English (Canada) is required.

Responsibilities

• Adhere to general company processes and program-specific SOPs; administer case-management protocols and support patient access.
• Manage program files and documentation, ensuring up-to-date, compliant records.
• Act as primary contact for assigned patient caseloads and clinics; coordinate communications with sites.
• Manage the program phone line and conduct outbound calls as part of casework activities.
• Participate in market research initiatives with physicians, patients, pharmacists and other health professionals.
• Attend ongoing refresher training and specialized product/program training as needed by management.
• Provide feedback on protocols, database, processes and inter-departmental relations.
• Support training of new caseworkers through shadowing and call monitoring.

Skills

Strong customer service

Bilingual ENG/French

Organization skills

Multitasking

Communication skills

Education

High School Diploma or GED

Healthcare support experience

Tools

CRM software

Microsoft Office

Job description

Innomar Strategies Inc. Canada, part of Cencora, is seeking a patient services caseworker to support access, enrollment and ongoing patient education within our healthcare program portfolio.

The role involves managing case files, coordinating communications with clinics, handling the program phone line, and contributing to market research and training initiatives. Fluency in French and English is required.