Gestionnaire de cas - Bilingual Caseworker

Innomar Strategies; Ontario; Hybrid; CAD 45,000 - 60,000; Full time

Job summary

A leading company in healthcare is seeking a dedicated caseworker to manage projects and provide support to patients and healthcare professionals. The role involves compliance monitoring, data collection, and effective communication with stakeholders. Join us to make a difference in health outcomes and enjoy competitive compensation and benefits.

Benefits

Medical Care

Dental Care

Vision Care

Wellness Programs

Paid Parental Leave

Professional Development

Qualifications

• Minimum of one year experience in customer service.
• Bilingual (French/English) required.
• Experience in the medical/pharmaceutical field is an asset.

Responsibilities

• Manage assigned projects and cases.
• Provide telephone support for patients and healthcare professionals.
• Administer case-management protocols and monitor compliance.

Skills

Bilingual

Problem Solving

Communication

Education

Associate's Degree

Tools

Microsoft Office

Job description

Our team members are at the heart of everything we do. At Cencora, we are united in our responsibility to create healthier futures, and every person here is essential to us being able to deliver on that purpose. If you want to make a difference at the center of health, come join our innovative company and help us improve the lives of people and animals everywhere. Apply today!

PRIMARY DUTIES AND RESPONSIBILITIES :

1. The management of the assigned projects and/or cases.
2. Adherence to the general company processes.
3. Telephone support :
4. Implementing call-centre programs including providing support to patients, healthcare professionals, and funding bodies. Current assistance lines focus on funding and access issues, including private, public, and special access programs.
5. Compliance programs
6. Administering and adhering to case-management protocols, including clinical monitoring, data collection, patient follow-up, compliance, therapy disruption/discontinuation monitoring, adverse event reporting, and liaison with healthcare providers.
7. Implementing pharmaceutical and biotechnology market research initiatives with physicians, patients, pharmacists, or other health professionals.
8. All patient programs are based on casework methods and involve outbound calls.
9. Document each activity in the program-specific database.
10. Participating in ongoing training and specialized courses as deemed appropriate.
11. Providing feedback on protocols, databases, processes, and inter-departmental relationships.
12. Communicating clearly with managers and colleagues regarding case management during absences.
13. Participating in training of new caseworkers, including shadowing and call monitoring.
14. Reporting all adverse events to the relevant units/departments.
15. The caseworker may be assigned additional duties as needed.

EXPERIENCE AND EDUCATIONAL REQUIREMENTS :

1. Broad training in fields such as business administration, accounting, sales, marketing, or computer sciences, generally obtained through a two-year associate's degree or equivalent experience.
2. Minimum of one (1) year experience in customer service.
3. Bilingual (French/English) required.
4. Ability to multitask and strong problem-solving skills.
5. Experience in the medical/pharmaceutical field is an asset.
6. Working knowledge of Word, Excel, and Outlook.
7. Ability to communicate effectively both orally and in writing.

MINIMUM SKILLS, KNOWLEDGE, AND ABILITY REQUIREMENTS :

1. Advanced knowledge of the pharmaceutical distribution industry.
2. Working knowledge of automated warehouse systems.
3. Strong business, financial, analytical, and mathematical skills.
4. Effective communication, interpersonal, and leadership skills.
5. Excellent organizational skills and attention to detail.
6. Ability to meet deadlines consistently.
7. Excellent problem-solving and presentation skills.
8. Proficiency in Microsoft Office programs.

What Cencora offers

We provide competitive compensation, benefits, and resources that foster an inclusive culture and support our team members’ purpose-driven work. Our offerings include medical, dental, and vision care, along with wellness programs addressing physical, emotional, financial, and social well-being. This includes support for working families, such as backup dependent care, adoption assistance, infertility coverage, family building support, behavioral health solutions, paid parental leave, and paid caregiver leave. We also offer various training programs, professional development, mentorship, employee resource groups, volunteer activities, and more.