Gestionnaire de cas - Bilingual Caseworker

Innomar Strategies; Canada; Remote; CAD 40,000 - 55,000; Full time

Job summary

A leading company in the healthcare sector seeks dedicated individuals to join their team. This role involves managing patient programs, providing telephonic support, and ensuring case management excellence. Ideal candidates have strong problem-solving skills, are bilingual, and have experience in customer service, particularly within the medical or pharmaceutical industry. The position offers competitive compensation and benefits in a supportive and inclusive work culture.

Benefits

Medical benefits

Dental benefits

Vision benefits

Wellness programs

Opportunities for professional growth

Qualifications

• Bilingual in French and English is required.
• Minimum of one year experience in customer service.
• Experience in the medical or pharmaceutical field is a plus.

Responsibilities

• Management of assigned projects and cases.
• Implement call-centre programs for patient and provider support.
• Participate in market research with healthcare professionals.

Skills

Problem-solving

Effective communication

Analytical skills

Interpersonal skills

Leadership

Organizational skills

Education

Two-year associate's degree or equivalent experience

Tools

Word

Excel

Outlook

PowerPoint

Job description

Our team members are at the heart of everything we do. At Cencora, we are united in our responsibility to create healthier futures, and every person here is essential to us being able to deliver on that purpose. If you want to make a difference at the center of health, come join our innovative company and help us improve the lives of people and animals everywhere. Apply today!

PRIMARY DUTIES AND RESPONSIBILITIES :

• The management of the assigned projects and/or cases.
• Adherence to the general company processes.
• Telephone support : Implementing call-centre programs including providing support to patients, healthcare professionals, and funding bodies. Focus areas include funding and access issues, compliance programs, clinical monitoring, data collection, patient follow-up, therapy monitoring, adverse event reporting, and liaison with healthcare providers.
• Participate in market research initiatives with healthcare professionals and patients.
• All patient programs involve casework methods and outbound calls.
• Document activities in specific databases.
• Attend ongoing training and specialized courses as deemed appropriate.
• Provide feedback on protocols, databases, and processes.
• Communicate clearly with managers and colleagues regarding case management during absences.
• Assist in training new team members, including shadowing and call monitoring.
• Report all adverse events to the appropriate departments.
• Perform other duties as assigned.

EXPERIENCE AND EDUCATIONAL REQUIREMENTS :

• Broad training in fields like business, sales, marketing, or related vocations, typically obtained through a two-year associate's degree or equivalent experience.
• Minimum of one year experience in customer service.
• Bilingual in French and English required.
• Ability to multitask and solve problems effectively.
• Experience in the medical or pharmaceutical field is a plus.
• Proficiency in Word, Excel, and Outlook.

MINIMUM SKILLS, KNOWLEDGE, AND ABILITY REQUIREMENTS :

• Knowledge of the pharmaceutical distribution industry.
• Familiarity with automated warehouse systems.
• Strong business, financial, analytical, and mathematical skills.
• Effective communication skills, both oral and written.
• Interpersonal and leadership skills.
• Organizational skills with attention to detail.
• Ability to meet deadlines consistently.
• Problem-solving and presentation skills.
• Proficiency in Office programs like Word, Excel, and PowerPoint.

What Cencora offers

We provide competitive compensation, benefits, and resources supporting an inclusive culture. Benefits include medical, dental, vision, wellness programs, support for families, and opportunities for professional growth through training, mentorship, and volunteer activities.