Gérant(e) à l'exploitation, secteur Eurest

Group Compass Ltee; Laval (administrative region); On-site; CAD 85,000 - 110,000; Full time

Job summary

Group Compass Ltee seeks an Operations Manager to lead regional food service operations, ensuring compliance, productivity, and financial performance. You will audit programs, coach managers, and drive customer satisfaction across units.

You will manage forecasts, oversee HR processes, and partner with leadership to maintain high standards of service and safety in a fast-paced environment in Laval.

Qualifications

• Postsecondary education and a minimum of five (5) years of experience in food service management.
• Strong financial management skills, including labor cost control.
• Proven leadership abilities with strengths in motivation, training, and team development.
• High attention to detail and strong collaboration skills.
• Excellent customer service and interpersonal skills.
• Excellent verbal and written communication skills in French.
• Proficient knowledge of Microsoft Office.

Responsibilities

• Conduct operational audits of food service programs and recommend improvements.
• Ensure units comply with standards, regulations, and recordkeeping.
• Ensure adherence to retail and procurement programs.
• Observe operations during unit visits, evaluate food quality and address complaints.
• Develop forecasts, oversee unit-level forecasting, and meet financial targets.
• Enforce HR policies to foster a positive workplace culture.
• Audit performance evaluations and employee files; follow diversity plans.
• Recruit managers, identify training needs, and coach management teams.
• Provide coaching to food service managers in restaurant and catering sales.
• Ensure delivery of high-quality kitchen services across units.

Skills

Financial management

Labor cost control

Leadership

Motivation

Training

Team development

Attention to detail

Collaboration

Customer service

Interpersonal skills

Verbal communication

Written communication

French language

Microsoft Office

Education

Postsecondary education

Tools

Microsoft Office

Job description

Now, if you were to come on board as an Operations Manager, we’d ask you to do the following:

• Conduct operational audits of food service programs and recommend improvements aimed at increasing productivity and financial performance.
• Ensure that units comply with company standards and regulations, particularly with respect to meal preparation, food safety, and recordkeeping.
• Ensure adherence to the company’s retail and procurement programs.
• Observe day-to-day operations during unit visits, including evaluating food quality (taste, temperature, presentation, and portion sizes), analyzing operational complaints, and implementing effective solutions.
• Develop accurate regional or district forecasts, oversee unit-level forecasting, and ensure financial results meet client and company expectations.
• Ensure fair and consistent application of human resources policies, procedures, and guidelines to foster a positive workplace culture and support the organization’s employer-of-choice vision.
• Conduct audits of performance evaluations and employee files, and follow up on diversity and inclusion action plans.
• Recruit managers, identify training needs, and coach management teams to support recruitment, talent development, and succession planning.
• Provide coaching and support to food service managers, particularly in restaurant and catering sales, to maximize customer and consumer satisfaction.
• Ensure the delivery of high-quality kitchen services across all assigned units.

Think you have what it takes to be our Operations Manager? We’re committed to hiring the best talent for the role. Here’s how we’ll know you will be successful:

• Postsecondary education and a minimum of five (5) years of experience in food service management, ideally in commercial food service.
• Strong financial management skills, including labor cost control.
• Proven leadership abilities, with strengths in motivation, training, and team development.
• High attention to detail and strong collaboration skills.
• Excellent customer service and interpersonal skills.
• Excellent verbal and written communication skills in French.
• Proficient knowledge of Microsoft Office.