General Manager, centre Vidéotron

COMPASS GROUP CANADA; Quebec; On-site; CAD 90,000 - 130,000; Full time

Job summary

Compass Group Canada, Levy division, seeks a General Manager to lead the Videotron Centre operations. You will oversee client relationships, guest satisfaction, and a high-performing leadership team across multiple units and events.

Responsibilities include menu planning, merchandising, ensuring compliance with health and safety standards, and delivering financial results through cost control and budgeting. Fluent French and English are required; travel across Canada may be needed.

Qualifications

• Minimum of 8 years in food service management or related field.
• Experience managing multiple units/locations.
• Strong client relationships and communication skills.
• Financial management including cost and labor control.
• Proficiency with standardized operating environments and food safety.
• Willingness to travel within Canada and work evenings/weekends.
• Excellent bilingual communication in French and English.

Responsibilities

• Manage client relationships and ensure guest satisfaction.
• Motivate, engage, and manage the leadership team across sites.
• Plan menus and oversee merchandising and promotional programs.
• Ensure compliance with health, safety, and quality standards.
• Monitor operations and achieve daily sales and cost objectives.
• Lead cost-control initiatives and provide coaching to staff.
• Collaborate with Sales, HR, and department directors on projects.

Skills

Client relationships

Operations management

Budgeting

Team leadership

Food service standards

Food safety

Menu planning

Bilingual French/English

Microsoft Office Suite

Tools

Microsoft Office Suite

Job description

Levy, a division of Compass Group Canada, has been the exclusive food service provider at the Videotron Centre since its opening in September 2015. Its operations include delivering food and beverage services in concession stands, corporate suites, executive lounges, bars, as well as banquet and catering events. We also operate at the Cigale Festival, Igloofest Québec, Festivent, and most recently, the Lotbinière Country Music Festival.

Mission

As the Director of Operations, you will be responsible for managing all aspects of our business operations, including multiple professional functions such as human resources, budgeting, financial management and weekly analysis, implementation and long-term success of marketing and sales programs, catering services, and brand management. You will exceed client expectations through strong leadership and management skills while embodying the "Levy Difference."

Now, if you were to come on board as a General Manager, we’d ask you to do the following for us:

• Managing client relationships.
• Ensuring guest satisfaction.
• Motivating, engaging, and managing the leadership team.
• Planning menus and overseeing merchandising.
• Ensuring compliance with environmental, health and safety, and quality assurance programs.
• Monitoring, evaluating, and ensuring the continuity of operations.

Detailed Responsibilities

• Support teams in implementing the service steps required to deliver exceptional customer service.
• Ensure quality standards are maintained at all times.
• Establish and maintain strong relationships with clients, guests, subcontractors, non-profit organizations, and Levy Canada team members.
• Regularly gather and respond to client and guest feedback to improve operations.
• Support and communicate corporate initiatives.
• Develop all menus, promotions, and programs in accordance with Levy Canada standards.
• Act as a liaison between the partner's management team, Levy team members, and other departments as needed to ensure operational excellence.
• Utilize all applicable systems and tools accurately and efficiently (purchasing systems, POS systems, payroll systems, etc.).
• Conduct inspections to ensure service delivery meets specifications, client expectations, and quality assurance standards.
• Promote best practices and ensure all food safety, sanitation, and workplace safety standards are understood and followed.
• Achieve daily sales targets, assigned cost objectives, and budget goals.
• Understand both internal and external business environments to identify risks and opportunities while developing innovative solutions.
• Ensure all required daily and event reports are completed on time and that month-end information is properly compiled.
• Ensure management team members adhere to Levy policies and guidelines.
• Lead and motivate teams to achieve daily sales and cost objectives while implementing required cost-control measures to meet financial targets.
• Use performance management tools to provide coaching and feedback to team members.
• Foster a collaborative work environment that maximizes productivity and morale.
• Support department leaders in developing their leadership skills and capabilities.
• Forecast and coordinate special projects in collaboration with Sales, Department Directors, Human Resources, and the General Manager.
• Perform other duties as assigned.

Think you have what it takes to be our General Manager? We’re committed to hiring the best talent for the role. Here’s how we’ll know you will be successful:

• Minimum of 8 years of experience in food service management or a related field.
• Experience managing multiple units and/or multiple locations.
• Strong professional and interpersonal relationship-building skills.
• Financial management experience, including weekly controllable cost management and labor cost control.
• Experience working within standardized operating environments and food service standards.
• Experience managing corporate partnerships and branded concepts.
• Strong organizational and management skills with the ability to motivate, coach, and develop team members.
• Exceptional client relationship and communication skills.
• Proficiency with the Microsoft Office Suite.
• Flexibility to work evenings and weekends.
• Ability to travel within Canada.
• Excellent verbal and written communication skills in both French and English.