Genesys Cloud Solutions Architect

Insight Global; Canada; On-site; CAD 74,390 - 78,523; Full time

Job summary

A leading IT services firm in Canada is seeking a Genesys Cloud Specialist to design and implement contact center solutions. The ideal candidate will have over 3 years of experience with the Genesys Cloud platform and strong knowledge in integrating third-party applications. Responsibilities include conducting needs assessments, providing technical support, and training users. Exceptional communication skills are essential for collaboration with customers and technical teams. This is a contract position offering competitive hourly pay.

Qualifications

• 3+ years of experience with Genesys Cloud platform.
• Experience with AWS, Azure, or GCP.
• Experience integrating Genesys Cloud with third-party applications.
• Good understanding of networking and security principles.

Responsibilities

• Design and implement Genesys Cloud contact center solutions.
• Conduct needs assessments and product demonstrations.
• Provide training, support, and technical assistance.
• Monitor performance data and recommend optimization strategies.

Skills

Genesys Cloud platform

AWS

Azure

GCP

Genesys PureConnect

APIs

Networking concepts

Security principles

Communication skills

Problem-solving skills

Education

Bachelor’s degree in computer science, Information Technology, or related field

Job description

A leading IT services firm in Canada is seeking a Genesys Cloud Specialist to design and implement contact center solutions. The ideal candidate will have over 3 years of experience with the Genesys Cloud platform and strong knowledge in integrating third-party applications. Responsibilities include conducting needs assessments, providing technical support, and training users. Exceptional communication skills are essential for collaboration with customers and technical teams. This is a contract position offering competitive hourly pay.