Genesys Cloud Architect & Integrations Specialist
Servion Global Solutions
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Job summary
Servion Global Solutions is seeking an experienced Genesys Cloud Consultant to design, configure, develop, integrate, and support Genesys Cloud CX. This role covers Architect IVR, Digital/Chatbot, WEM, Data Actions, email, routing and Day-2 operations, collaborating with business, application, and operations teams to deliver reliable solutions.
The ideal candidate will translate business needs into scalable Genesys Cloud configurations and provide production support for the cloud environment,
Qualifications
- Extensive experience with Genesys Cloud CX implementation and production support.
- Proficient in Architect IVR/call-flow development and routing concepts.
- Experience with data actions, REST APIs, and API integrations.
- Knowledge of WEM, email, chatbots, and digital channels.
- Familiarity with on-call support and incident/change-management processes.
Responsibilities
- Design, develop, configure, test, and support IVR and call flows in Genesys Cloud.
- Configure queues, skills, schedules, inbound/outbound routing, and transfers.
- Develop and support chatbot and digital channels; maintain knowledge bases.
- Configure and support email interactions and routing workflows.
- Provide Day-2 operations and ongoing support for the Genesys Cloud environment.
- Collaborate with business and IT teams to implement APIs and integrations.
- Participate in on-call rotations as scheduled.
Skills
Tools
Job description
Servion Global Solutions is seeking an experienced Genesys Cloud Consultant to design, configure, develop, integrate, and support Genesys Cloud CX. This role covers Architect IVR, Digital/Chatbot, WEM, Data Actions, email, routing and Day-2 operations, collaborating with business, application, and operations teams to deliver reliable solutions.
The ideal candidate will translate business needs into scalable Genesys Cloud configurations and provide production support for the cloud environment,
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