Copy of Genesys Cloud Architect

Miratech; Toronto; On-site; CAD 100,000 - 130,000; Full time

Job summary

Miratech is seeking an experienced Genesys Cloud Architect in Toronto, Ontario, to lead the design and architecture of cloud-based contact center solutions. This role involves defining technical visions, designing scalable architectures, and ensuring alignment with business goals. Ideal candidates should have over 7 years of experience in contact center technologies, especially with Genesys Cloud CX solutions, and proven ability to deliver large-scale implementations. Miratech offers a dynamic work environment focused on innovation and client success.

Qualifications

• 7+ years of experience in contact center technologies.
• Strong expertise in Genesys Cloud CX solutions.
• Proven experience in designing and delivering large-scale cloud contact center solutions.

Responsibilities

• Lead the end-to-end architecture and design of Genesys Cloud CX solutions.
• Translate business requirements into scalable technical designs.
• Define the technical roadmap for contact center and CX platforms.
• Collaborate with enterprise architects to ensure seamless integration.
• Provide technical leadership across solution design and deployment.
• Guide and mentor engineering teams on architectural standards.
• Oversee integrations with third-party systems.
• Ensure solutions meet security and performance requirements.
• Stay current with Genesys Cloud capabilities and trends.

Skills

Contact center technologies

Genesys Cloud CX solutions

IVR

Call flows

Routing strategies

Omnichannel solutions

Job description

Miratech Overview

Miratech helps visionaries change the world. We are a global IT services and consulting company that brings together enterprise and start‑up innovation. Today, we support digital transformation for some of the world's largest enterprises. By partnering with both large and small players, we stay at the leading edge of technology, remain nimble even as a global leader, and create technology that helps our clients further enhance their business. We are a values‑driven organization and our culture of Relentless Performance has enabled over 99% of Miratech's engagements to succeed by meeting or exceeding our scope, schedule, and/or budget objectives since our inception in 1989.

Global Presence

Miratech has coverage across 5 continents and operates in over 25 countries around the world. Miratech retains nearly 1000 full‑time professionals, and our annual growth rate exceeds 25%.

Job Description

We are looking for an experienced Genesys Cloud Architect to lead the design, architecture, and evolution of cloud‑based contact center solutions. In this role, you will be responsible for defining the technical vision, designing scalable and resilient architectures, and ensuring alignment with business objectives and enterprise technology strategy. You will act as a key technical leader, working closely with business stakeholders, product owners, and cross‑functional engineering teams to deliver integrated, future‑ready customer experience solutions built on the Genesys Cloud CX platform.

Responsibilities

• Lead the end‑to‑end architecture and design of Genesys Cloud CX solutions
• Translate business requirements into scalable, secure, and high‑performing technical designs
• Define and drive the technical roadmap for contact center and CX platforms
• Collaborate with enterprise architects and other technology teams to ensure seamless integration across systems
• Provide hands‑on technical leadership across solution design, development, testing, and deployment phases
• Guide and mentor engineering teams, ensuring best practices and architectural standards are followed
• Oversee integrations with third‑party systems such as CRM, WFM, and analytics platforms
• Ensure solutions meet security, compliance, and performance requirements
• Stay current with Genesys Cloud capabilities and CX industry trends, driving continuous innovation

Qualifications

• 7+ years of experience in contact center technologies, with strong expertise in Genesys Cloud CX solutions
• Proven experience in designing and delivering large‑scale cloud contact center solutions
• Strong knowledge of: IVR, call flows, and routing strategies; Omnichannel solutions