Solution Consultant

Genesys; Quebec; Hybrid; CAD 99,000 - 129,000; Full time

Benefits offered by this job

Paid volunteer time.

August Free Fridays.

Well‑being resources.

Regionally tailored programmes for员工和家

Job summary

Genesys in Canada seeks a Solution Consultant to translate customer needs into AI-powered experiences. You will listen to stakeholders, design demos, and map outcomes to measurable business value. You’ll craft deployments blending LLMs, deterministic workflows and API integrations while working with cross-functional teams.

Travel up to 50% and bilingual communication are required. This remote/hybrid role in the Quebec region offers hands-on enablement, sandbox engagements, and close

Qualifications

• Bachelor’s degree or 5+ years of work experience in a relevant field.
• Fluent in English and French, with excellent written and verbal communication.
• Experience partnering with sales teams to translate customer challenges into technical solutions.
• Knowledge of CRM platforms and software implementation is preferred.

Responsibilities

• Listen to customers and define compelling business solution roadmaps powered by AI.
• Run workshops with business users to uncover gaps and opportunities and present outcomes to stakeholders.
• Lead technical discovery to identify AI improvements for customer experience and business outcomes.
• Design customized demos and support solution designs for CX use cases (self-service, agent assistance, journey management, back-office automation).

Skills

Bilingual English/French

Strong communication skills

Travel up to 50%

CRM integration experience

RESTful APIs

Python or JavaScript scripting

Cloud or SaaS experience

Sales collaboration

AI fluency (NLU/NLP, LLMs)

Education

Bachelor’s degree or 5+ years of work experience

Tools

Python

JavaScript

Job description

Be the one building AI-powered experiences where they matter most. At Genesys, we help organizations create better customer experiences through AI-powered experience orchestration. Our platform connects people, systems, data and AI to help organizations deliver more personalized service, improve operational efficiency and build stronger customer relationships.

Solution Consultant

You will listen to the customer to understand their needs and create compelling business solution roadmaps — increasingly powered by AI.

What you will be doing

• You will run workshops with business users to uncover gaps and opportunities, define the projected benefits and present the outcomes to all stakeholders.
• You will lead technical discovery to identify where AI can improve customer experience, operational efficiency and measurable business outcomes.

Design

• You will create customized demos and tell the story that showcases the solution.
• You will support solution designs for customer experience use cases — including self-service, agent assistance, journey management and back‑office automation — that may combine LLMs, deterministic workflows, orchestration, fallback strategies and human handoff patterns.
• You will help customers ground AI responses in trusted enterprise data through knowledge and content strategies, and articulate trade‑offs across accuracy, latency, cost and governance.

Démonstration & Validate

• You will build and deliver compelling technical demonstrations and presentations that explain AI capabilities, integration points and business impact.
• You will support sandbox and trial engagements, AI prototypes and value assessments that help customers validate use cases, integrations and success criteria.
• You will partner with account teams and Professional Services to transition successful engagements toward production.

Learn & Share

• You will stay up to date on Genesys products, Genesys AI capabilities and industry best practices.
• You will share field feedback and customer insights with Product Management, and contribute reusable assets and enablement content that help scale the broader team.

What do you need to have to be successful?

• A passion for technology, AI and helping people solve problems.
• Interpersonal communication skills, with polished verbal and written communication — able to explain complex technical and AI concepts in clear business terms for both technical and non‑technical stakeholders, including executive audiences.
• Ability to work in a fast‑paced, cross‑functional team environment; able to multitask, prioritize and be detail‑oriented.
• Technological know‑how of IT concepts, software standards, database and networking technologies.
• AI fluency: Working knowledge of AI in customer experience — such as NLU/NLP, LLMs, retrieval‑augmented generation (RAG), prompt design, and orchestration or agentic patterns.
• Integration & prototyping: Practical experience integrating cloud or AI solutions with enterprise platforms via RESTful APIs; familiarity with AI‑assisted or agentic coding tools and scripting (e.g., Python, JavaScript).
• Ability to understand customers’ security, governance and data‑access needs and articulate a solution, including AI evaluation, quality measurement and monitoring considerations.
• Bachelor’s degree or 5+ years of work experience; experience implementing or integrating with CRMs and/or software implementation or coding experience preferred.
• Experience working with a Cloud or SaaS company preferred; knowledge of Genesys Cloud and Genesys AI a strong asset.
• Sales acumen: Experience partnering with sales teams to understand customer challenges and provide technical solutioning that supports opportunity progression.
• Languages: Bilingualism (English and French). French is an asset but not required.
• Ability to travel up to 50%.

Benefits

• Paid volunteer time.
• August Free Fridays.
• Well‑being resources.
• Regionally tailored programmes for employees and families.
• Mentorship, training, leadership development and learning support.
• Flexible‑first culture allowing you to give your best work.

Location & Travel

Remote/Hybrid – up to 50% travel required.

Salary

98 600 $ to 129 400 $ CAD.

About Genesys

Genesys enables more than 8 000 organizations worldwide to create the best customer and employee experiences. With agentic AI at its core, Genesys Cloud™ is the AI‑Powered Experience Orchestration platform that connects people, systems, data and AI across the enterprise. We are a Great Place to Work® certified in 17 countries.

Equality & Diversity

Genesys subscribes to the principle of equal employment opportunity and is committed to fostering a diverse and inclusive workplace. All qualified candidates are evaluated without regard to race, color, religion, sex, sexual orientation, disability, veteran status or any other protected characteristic under law.