Genesys Cloud Consultant

Insight Global; Canada; On-site; CAD 74,390 - 78,523; Full time

Job summary

A leading IT services firm in Canada is seeking a Genesys Cloud Specialist to design and implement contact center solutions. The ideal candidate will have over 3 years of experience with the Genesys Cloud platform and strong knowledge in integrating third-party applications. Responsibilities include conducting needs assessments, providing technical support, and training users. Exceptional communication skills are essential for collaboration with customers and technical teams. This is a contract position offering competitive hourly pay.

Qualifications

• 3+ years of experience with Genesys Cloud platform.
• Experience with AWS, Azure, or GCP.
• Experience integrating Genesys Cloud with third-party applications.
• Good understanding of networking and security principles.

Responsibilities

• Design and implement Genesys Cloud contact center solutions.
• Conduct needs assessments and product demonstrations.
• Provide training, support, and technical assistance.
• Monitor performance data and recommend optimization strategies.

Skills

Genesys Cloud platform

AWS

Azure

GCP

Genesys PureConnect

APIs

Networking concepts

Security principles

Communication skills

Problem-solving skills

Education

Bachelor’s degree in computer science, Information Technology, or related field

Job description

This range is provided by Insight Global. Your actual pay will be based on your skills and experience — talk with your recruiter to learn more.

Base pay range

CA$54.00/hr - CA$57.00/hr

Job Description

Insight Global is seeking a skilled Genesys Cloud Specialist to design and implement Genesys Cloud contact center solutions. The role involves assisting with needs assessment, conducting product demonstrations, developing configurations, integrating third‑party applications, and providing training and support. Additionally, the specialist will offer technical support, troubleshoot issues, monitor performance data, and recommend optimization strategies. Ideal candidates will have experience with Genesys Cloud, strong API knowledge, excellent communication skills, and the ability to work collaboratively with customers and technical teams.

Required Skills and Experience

• 3+ years of experience with Genesys Cloud platform
• Experience with AWS, Azure, or GCP.
• Experience with Genesys PureConnect.
• Experience integrating Genesys Cloud with third‑party applications to ensure seamless communication and data flow. Working with APIs and other integration tools.
• Good understanding of networking concepts and security principles.
• Excellent communication, collaboration, and problem‑solving skills
• Experience developing and configuring IVRs
• Bachelor’s degree in computer science, Information Technology, or related field

Seniority level

Not Applicable

Employment type

Contract

Job function

Information Technology

Industries

IT Services and IT Consulting