Genesys Cloud CX Architect - Lead Contact Center Solutions

Miratech; Cambridge; On-site; CAD 140,000 - 170,000; Full time

Job summary

Miratech is seeking an experienced Genesys Cloud Architect to lead the design and evolution of cloud-based contact center solutions. You will define the technical vision, design scalable architectures, and align with business objectives and enterprise strategy.

You will collaborate with stakeholders, owners, and cross-functional teams to deliver future-ready CX solutions on the Genesys Cloud CX platform. 7+ years in related tech and hands-on leadership are expected.

Qualifications

• 7+ years in contact center tech with Genesys Cloud CX expertise.
• Experience designing large-scale cloud contact centers.
• Knowledge of IVR, routing, omnichannel, WFM, analytics, and AI/ML.
• Experience with REST/SOAP APIs and microservices.
• CRM integrations with major platforms (Salesforce, Dynamics, ServiceNow).
• Strong infrastructure planning and high-availability focus.
• Understanding of business processes and CX tech alignment.
• Deep SIP infrastructure knowledge including SBCs and load balancing.

Responsibilities

• Lead end-to-end architecture and design of Genesys Cloud CX solutions.
• Translate business needs into scalable, secure technical designs.
• Define technical roadmap for contact center and CX platforms.
• Collaborate with enterprise architects for seamless integration.
• Provide hands-on technical leadership across design, develop, test, and deploy.
• Mentor engineering teams and enforce architectural standards.
• Oversee integrations with CRM, WFM, and analytics platforms.
• Ensure security, compliance, and performance requirements.
• Stay current with Genesys Cloud capabilities and CX trends.

Skills

Genesys Cloud CX

Cloud contact center design

IVR & routing

Omnichannel solutions

WFM analytics

AI/ML capabilities

API integrations

CRM integrations

SIP SBCs

Tools

Salesforce

Microsoft Dynamics

ServiceNow

Job description

Miratech is seeking an experienced Genesys Cloud Architect to lead the design and evolution of cloud-based contact center solutions. You will define the technical vision, design scalable architectures, and align with business objectives and enterprise strategy.

You will collaborate with stakeholders, owners, and cross-functional teams to deliver future-ready CX solutions on the Genesys Cloud CX platform. 7+ years in related tech and hands-on leadership are expected.