General Manager YUL Airport

WestJet; Dorval; On-site; CAD 120,000 - 180,000; Full time

Benefits offered by this job

Travel privileges for family

Flexible savings programs

Job summary

WestJet General Manager, Quebec airports (YUL, YQB, YBG) will execute strategic and operational plans, lead airport leadership teams and contracted partners to deliver safe, on-time operations and an exceptional guest experience.

The role requires building strong relationships with internal teams and external authorities, managing budgets and KPIs, and traveling regularly between the three stations to drive continuous improvement in a large, complex network.

Qualifications

• Post-secondary education with a business application is required.
• 7+ years leadership experience in a customer service and operations-focused environment.
• 5+ years business leadership in a large-scale operation with internal/external dependencies.
• Proven track record leading teams and operations to deliver superior customer service and operational results.
• Experience managing and influencing contracted service providers and holding partners accountable to performance standards.
• Strong business acumen to develop and deliver business plans, budgets and performance objectives.
• Proven ability to multitask and manage changing priorities across multiple locations.
• Excellent communication, relationship-building and influencing skills.

Responsibilities

• Ensure safety is the first priority across YUL, YQB and YBG and ensure leaders and contractors adhere to safety procedures.
• Maintain SPOT-focused environment to achieve aggressive operational goals and guest satisfaction across all three airports.
• Be accountable for safety, operational KPIs, guest satisfaction, and contractor performance.
• Develop and maintain collaborative relationships with Inflight, Flight Ops, Tech Ops and internal partners.
• Oversee performance of contracted ground handlers and other service providers, including safety and guest experience.
• Develop and manage an annual safety and operational plan with leadership and audit requirements.
• Lead and motivate airport leaders to deliver WestJet's mission, values and performance targets.
• Represent WestJet at senior levels with airport authorities and external agencies.

Skills

Leadership

Stakeholder management

Communication

Multitasking

Travel willingness

Education

Post-secondary education with a business application

Tools

Microsoft Word

Microsoft Excel

Outlook

Job description

Please note: This position is not eligible for remote work under our hybrid work policy.

Why WestJet

Since our story took off in 1996, WestJet has strived to enrich the lives of everyone in our world; a career with us is no exception. We’re proud to be one of Canada’s most admired and respected corporate cultures and continuously aim for the highest standards of service and success.

General Manager, YUL Airport

Description

The General Manager, Quebec (GM) is responsible for executing the strategic and operational plan across WestJet’s Quebec airport operation, encompassing YUL, YQB and YBG. Accountable for the overall leadership and performance of these stations from both an internal and external perspective, the GM will represent and influence stakeholders with a focus on Safely Performing On Time (SPOT), developing and supporting airport leaders, delivering a remarkable guest experience, and aggressively managing costs.

The GM will be an enthusiastic and genuine leader who champions an environment where leaders and contracted service partners are empowered and accountable to deliver safe, reliable and exceptional operational results across the Quebec network.

Key Deliverables Include

• Ensure safety is the first priority by establishing a strong safety culture across YUL, YQB and YBG and ensuring WestJet leaders and contracted service providers consistently adhere to safe work practices, policies and procedures.
• With a continual focus on SPOT, create and maintain an environment that enables the achievement of aggressive operational goals, guest satisfaction targets and business objectives across all three Quebec airports through strong, dynamic and effective leadership teams.
• Be accountable for performance related to safety, operational KPIs, guest satisfaction, employee engagement and contracted service provider performance across YUL, YQB and YBG.
• Develop and maintain strong collaborative relationships with Inflight, Flight Operations, Tech Ops and other internal partners to ensure Quebec airport operations work together toward common business objectives in a non-silo environment.
• Be accountable for the performance of contracted ground handlers and other airport service providers, including safety, operational KPIs, guest experience, adherence to WestJet standards and procedures, and alignment with WestJet values.
• Develop and maintain an annual safety and operational plan with airport leadership, including emergency response preparedness, audit requirements, operational risk management and continuous improvement initiatives.
• Model, guide and motivate airport leaders to achieve priorities and take actions that support WestJet’s Mission, Vision and Values.
• Develop and manage the annual Quebec airport business plan, supporting corporate and Airports strategic plans, budgets and key performance indicators.
• Establish clear performance expectations for airport leaders and contracted service providers, monitor results and implement corrective actions where performance does not meet WestJet expectations.
• Represent WestJet at a senior level with airport authorities at YUL, YQB and YBG on strategic initiatives, operational planning, infrastructure development and other matters affecting WestJet’s interests.
• Attend Airport Consultative Committee (ACC) and other relevant airport/community meetings and build strong relationships with airport authorities, government agencies, airline partners and other industry stakeholders across Quebec.
• Strongly represent WestJet’s interests at a senior level with external agencies and business partners, including CATSA, CBSA, airport authorities, contracted service providers and other key stakeholders.
• Understand key people and leadership issues across the Quebec airport operation and develop action plans that strengthen leadership capability, engagement, accountability and organizational effectiveness.
• Maintain a visible leadership presence across YUL, YQB and YBG, regularly engaging with airport leaders, contracted service providers and operational teams to understand the operation and identify opportunities for improvement.
• Recognize and celebrate the achievements of WestJet leaders and contracted service partners who contribute to a safe, reliable and remarkable guest experience.
• Build relationships through open and honest communication, focusing on the development of direct reports through motivational coaching, mentorship and clear performance expectations.
• Manage the business vertically and horizontally to ensure messaging and priorities from senior leaders are delivered consistently and in a timely manner across all Quebec airport operations.
• Drive consistency in operational standards, leadership practices and performance expectations across YUL, YQB and YBG while recognizing the unique operational requirements of each airport.
• Proactively identify operational, financial, safety and customer experience risks across the Quebec network and lead appropriate mitigation and improvement strategies.

Experience And Qualifications

• 7+ years leadership experience required in a customer service and operations-focused environment.
• Minimum 5 years business leadership experience in a large-scale operation with significant internal and external dependencies and relationships, including experience leading through multiple leaders and/or contracted service providers.
• Proven track record leading teams and business operations to deliver superior customer service and operational results in a complex, high-volume environment.
• Proven experience managing and influencing contracted service providers and holding business partners accountable to established performance, safety and service standards.
• Possess strong business acumen in order to develop and deliver business plans, budgets and performance objectives.
• Track record of developing effective leadership teams and building a culture of accountability, engagement and continuous improvement.
• Post-secondary education with a business application is required.
• Proven track record in leading complex business operations with multiple stakeholders and competing priorities.
• Excellent ability to multitask and manage changing priorities across multiple locations.
• Ability to manage and develop multiple leaders simultaneously.
• Strong communication, relationship-building and influencing skills, with the ability to represent the organization effectively with senior internal and external stakeholders.
• Proficient in PC-based applications, including Microsoft Word, Excel, Outlook and other business planning and reporting tools.
• Comfortable presenting materials, business plans and performance reports to Director-level leaders and above.
• Ability and willingness to travel regularly between YUL, YQB and YBG as required.

The Benefits Of Being a WestJetter

• A fun and friendly culture with colleagues who work together to win
• Travel privileges for you and your family, effective from your start date
• Savings and Benefit programs that are flexible to meet your specific needs

About WestJet Group Of Companies

WestJet took to the skies in 1996 with just over 200 employees and three aircraft operating service to five destinations. Since then, WestJet has pioneered low-cost travel in Canada, cutting airfares in half, and increasing the flying population in Canada by more than 50 per cent. Since the Sunwing Airlines integration in 2025, more than 15,000 WestJetters support nearly 200 aircraft and connect guests to our global network of more than 100 destinations across North America, Central America, the Caribbean, Europe and Asia. The WestJet Group is a major Canadian employer and includes WestJet Airlines, WestJet Encore and Sunwing Vacations Group. We’re Canada’s leading value airline and largest vacation provider, with a united purpose of providing affordable and accessible air and vacation travel to Canadians.

Our safety promise

At WestJet, the safety and security of our people and our guests is a core value and at the heart of what we do. Safety and security are shared responsibilities all team members are expected to use safe work practices to ensure their well-being and the safety of others. WestJet recognizes that the use of Alcohol and Drugs can adversely impact a safe work environment and the well-being of others including guests, suppliers and the public, as well as place WestJet's operations at risk. All roles that are identified as Safey-Sensitive are required to pass a Pre-Employment Alcohol and Drug Test as per WestJet'sAlcohol and Drug Policy.

Our commitment to diversity, equity and inclusion

We embrace what makes each of us unique, and what makes us uniquely WestJet. We welcome diverse skills, experiences and backgrounds so if you're passionate about this role, we encourage you to apply – even if you don't meet every qualification listed. WestJet is committed to inclusiveness, equity and accessibility throughout the selection process. If you require accommodation at any stage, please contact our Talent Acquisition team at [e-mail].

We value the time and effort you put into your application. Our recruitment process is highly competitive and while every applicant will receive communication regarding their application status, only those selected to move forward will be contacted with next steps. If this role isn’t the right fit, we encourage you to explore future opportunities with us.

For more information about everything WestJet, please westjet.com/aboutus.

If you wish to withdraw your application or request that your personal information be deleted, please contact us at [e-mail].