Senior Quality Analyst

WestJet; Calgary; On-site; CAD 90,000 - 130,000; Full time

Benefits offered by this job

Travel privileges

Savings and benefit programs

Job summary

WestJet is seeking a Senior QA Analyst to lead testing of IT Unified Communications and guest communications channels. You will oversee requirements analysis, write and automate test cases, execute tests, manage defects, and collaborate with product and delivery teams.

You will drive automation initiatives, improve testing processes, and ensure alignment with business goals. Strong communication and airline domain knowledge are valued.

Qualifications

• 8+ years of experience as a Senior QA Analyst or similar role.
• Experience with UI automation frameworks and API automation tools.

Responsibilities

• Perform end-to-end testing of guest communications platforms and contact centre tools.

Skills

Robot framework

Selenium

Appium

Postman

SoapUI

SQL

Message queues

Education

Bachelor's or Master's in Computer Science / Software Engineering

Tools

UI test automation

Job description

This position requires in-person collaboration up to five days a week. This arrangement is subject to change based on business requirements.

Why WestJet

Since our story took off in 1996, WestJet has strived to enrich the lives of everyone in our world; a career with us is no exception. We’re proud to be one of Canada’s most admired and respected corporate cultures and continuously aim for the highest standards of service and success.

Join us, this is where your career story takes off.

Since our story took off in 1996, WestJet has strived to enrich the lives of everyone in our world; a career with us is no exception. We’re proud to be one of Canada’s most admired and respected corporate cultures and continuously aim for the highest standards of service and success.

Overview Of Role

We are seeking a highly skilled and motivated Senior Quality Assurance (QA) Analyst to join our IT Unified Communications Team which focuses on the delivery and operational maintenance of various guest communications channels and contact centre platforms. As a Senior QA / Test Automation Analyst on this team, you will oversee and participate in requirements analysis, test case development, test case automation, execution of tests, defect management and other Software Testing Lifecycle related activities.

An important part of this role will be recommending improvement opportunities and relationship building with both the delivery, product and business teams. A strong-willed but cooperative approach is a must for this role.

Key Deliverables Include

• Perform end-to-end testing of our communication platforms including agentic AI platforms delivering conversational voice and web messaging applications and multiple telecommunications platforms covering various functional areas and business scenarios.


• Identify test cases for automation, write, maintain and execute automated tests


• Collaborate with stakeholders, including product managers, product owners and developers, to understand requirements and define test objectives and strategies.


• Design and execute test plans, test cases, and test scripts to validate platform functionality and ensure adherence to business and technical requirements.


• Utilize various interfaces such as UI tools, API’s and databases for test execution.


• Collaborate with other teams utilizing the same platform and share in reviewing respective testing approaches.


• Identify, log, and track defects and issues, and work closely with the development team to investigate and resolve them in a timely manner.


• Continuously assess and improve the manual testing process, methodologies, and techniques to optimize test coverage and effectiveness.


• Collaborate with the development team to gain an in-depth understanding of the platform architecture and data flow for effective testing.


• Analyze test results and provide comprehensive test reports to stakeholders, highlighting any risks, issues, or areas for improvement.


• Collaborate with other team members to share knowledge, best practices, and lessons learned from testing activities.


• Proactively identify areas within the testing process that can be automated, including test data generation, repetitive test cases, and regression testing.


• Work closely with the test automation team to explore and implement automation solutions for identified test automation opportunities.


• Stay up to date with emerging trends, tools, and techniques in software testing, particularly in test automation, and propose their adoption when appropriate.

Experience And Qualifications

• 8+ years of experience as a Senior QA Analyst or in a similar role.


• Bachelor's or master's degree in computer science, Software Engineering, or a related field.


• Experience in Agile development methodologies and working within Agile teams.


• Strong expertise in UI test automation frameworks and tools, such as Robot, Selenium, and Appium. Proficiency in API test automation frameworks and tools, such as Postman, or SoapUI.


• Experience with AI platforms and applications along with Genesys, Service Now or telecommunications technologies is an asset.


• Proficiency with writing database queries in SQL and working with Message Queues to perform validations.


• Solid understanding of software development methodologies, testing principles, and agile practices.


• Strong analytical and problem solving skills, with the ability to assess complex situations and provide practical solutions.


• Excellent communication and presentation skills, with the ability to effectively convey technical concepts to both technical and non-technical stakeholders.


• Solid understanding of airline domain and entities in and surrounding the airline industry.

The Benefits Of Being a WestJetter

• A fun and friendly culture with colleagues who work together to win


• Travel privileges for you and your family, effective from your start date


• Savings and Benefit programs that are flexible to meet your specific needs

About WestJet Group Of Companies

WestJet took to the skies in 1996 with just over 200 employees and three aircraft operating service to five destinations. Since then, WestJet has pioneered low-cost travel in Canada, cutting airfares in half, and increasing the flying population in Canada by more than 50 per cent. Since the Sunwing Airlines integration in 2025, more than 15,000 WestJetters support nearly 200 aircraft and connect guests to our global network of more than 100 destinations across North America, Central America, the Caribbean, Europe and Asia. The WestJet Group is a major Canadian employer and includes WestJet Airlines, WestJet Encore and Sunwing Vacations Group. We’re Canada’s leading value airline and largest vacation provider, with a united purpose of providing affordable and accessible air and vacation travel to Canadians.

Our safety promise

At WestJet, the safety and security of our people and our guests is a core value and at the heart of what we do. Safety and security are shared responsibilities all team members are expected to use safe work practices to ensure their well-being and the safety of others. WestJet recognizes that the use of Alcohol and Drugs can adversely impact a safe work environment and the well-being of others including guests, suppliers and the public, as well as place WestJet's operations at risk. All roles that are identified as Safey-Sensitive are required to pass a Pre-Employment Alcohol and Drug Test as per WestJet'sAlcohol and Drug Policy.

Our commitment to diversity, equity and inclusion

We embrace what makes each of us unique, and what makes us uniquely WestJet. We welcome diverse skills, experiences and backgrounds so if you're passionate about this role, we encourage you to apply – even if you don't meet every qualification listed. WestJet is committed to inclusiveness, equity and accessibility throughout the selection process. If you require accommodation at any stage, please contact our Talent Acquisition team at [e-mail].

We value the time and effort you put into your application. Our recruitment process is highly competitive and while every applicant will receive communication regarding their application status, only those selected to move forward will be contacted with next steps. If this role isn’t the right fit, we encourage you to explore future opportunities with us.

For More Information About Everything WestJet, Please westjet.com/aboutus.

If you wish to withdraw your application or request that your personal information be deleted, please contact us at [e-mail].