Manager Crew Care

WestJet; Calgary; On-site; CAD 90,000 - 120,000; Full time

Job summary

WestJet is seeking a Manager – Crew Care to serve as the Inflight leadership representative for Cabin Personnel related occurrences. Located within the OCC, you will support by managing crew concerns, incident responses, and wellbeing, guiding inquiries related to operational, regulatory, safety and medical matters.

You will coordinate with Crew Scheduling, Inflight Leadership, Regulatory & Standards, and Safety to ensure safe, efficient operations, while delivering decisive leadership across

Qualifications

• Minimum 2 years leadership OR 3 years Inflight operational experience required.
• Strong knowledge of Canadian Air Regulations (CARS) and the associated standards as they pertain to cabin operations.
• HR degree, diploma or certificate or equivalent years of people leadership experience.
• Previous experience as a Cabin Crew Member will be considered an asset.
• Strong analytical, problem solving, decision making, organization and communication skills.

Responsibilities

• MedAire Crew Support calls – case management coordination and authorization for out of country crew medical support.
• Inflight first responder to incident page outs involving Cabin Personnel, coordinating after care with leadership as required.
• Make on-the-spot decisions and provide effective leadership for Inflight Cabin Personnel to maximize safety and service.
• Provide direction for inquiries from operating crews and escalate to key stakeholders as needed.
• Guide scheduling challenges related to duty day, fatigue, post-incident debriefs and standard procedures.
• Maintain visibility within operations via multiple channels (flying, gate, airport support).
• Lead Inflight response plan with stakeholders for IROP recovery, accommodation and transportation needs.
• Participate in OCC Daily shift briefings and liaise with Base Managers and DPMs.
• Collaborate with Crew Scheduling briefings and partner with Guest Support for Special Care Passenger briefings.
• Foster open communication; ensure confidentiality and proper documentation.
• Investigate occurrences to ensure compliance with Company standards.
• Operate as a Cabin Crew Member when required.
• Other duties as assigned by the manager.

Skills

Leadership

Decision making

Communication

Problem solving

Organization

Education

HR degree, diploma or certificate or equivalent

Tools

Microsoft Office

Job description

Please note: This position is not eligible for remote work under our hybrid work policy.

Why WestJet

Since our story took off in 1996, WestJet has strived to enrich the lives of everyone in our world; a career with us is no exception. We’re proud to be one of Canada’s most admired and respected corporate cultures and continuously aim for the highest standards of service and success.

Manager – Crew Care (Full Time)

Reporting to the Senior Manager, Inflight Operations, the Manager – Crew Care will act as the Inflight leadership representative for Cabin Personnel related occurrences. Located within the OCC, and available 24/7, the Manager – Crew Care will provide support by managing crew related operational concerns, responding to incidents and irregular operations, supporting crew wellbeing and providing direction and guidance for Cabin Crew inquiries related to operational, regulatory, safety and medical incidents. The Manager – Crew Care will also be responsible to act as the responsible leader between Crew Scheduling, Inflight Leadership, Regulatory & Standards, Safety and Cabin Crew Members to support safe, efficient and reliable operations.

Please note that successful candidate will be required to work a variety of shifts, including days, overnights, weekends, and holidays, with shift lengths of up to 12 hours.

Responsibilities

• MedAire Crew Support calls – case management coordination and authorization for out of country crew medical support.
• Inflight first responder to incident page outs involving Cabin Personnel, coordinating after care support with Inflight base leadership as required.
• Required to make decisions in the moment and effective leadership for Inflight Cabin Personnel on a day of basis to maximize safety and service while adhering to work rules
• Provide direction and guidance for inquiries from operating crews, escalating where appropriate to key stakeholders and designates.
• Provide guidance and procedures around day of scheduling challenges related to duty day, fatigue, post incident debriefs, mandatory stand down, right to refuse dangerous work, standard operating procedures.
• Visibility within the operations via different channels (flying, gate support, airport support, etc.)
• Lead Inflight response plan with key stakeholders for cabin crew IROP recovery, accommodation and transportation requirements.
• Participate in OCC Daily shift briefings.
• Liaise with Base Managers and DPMs regarding Cabin Personnel follow-up.
• Participate in Crew Scheduling related briefings and meetings as required.
• Partner with Guest Support to communicate Special Care Passenger briefings to crew members and provide escalation support as required.
• Fosters open and honest communication; actively seeks the ideas and opinions of others
• Ensures that all conversations are delt with confidentially and are documented appropriately.
• Investigate occurrences as required to ensure compliance with Company standards
• Operate as a Cabin Crew Member when required
• Other duties as assigned by the manager

Qualifications

• Minimum 2 years leadership OR 3 years Inflight operational experience required
• Strong knowledge of Canadian Air Regulations (CARS) and the associated standards as they pertain to cabin operations in civil aviation is an asset
• Qualified or willing to be qualified cabin crew member required
• Safety and/or training background an asset
• Previous Experience as a Cabin Crew Member will be considered an asset
• Human Resources degree, diploma or certificate or equivalent years of experience in a people leadership role
• Strong understanding of the Collective Agreement working rules
• Strong analytical, problem solving, decision making, organization and communication skills
• Intermediate knowledge of all Microsoft applications;
• Able to deal with stressful situations and perform steadily under pressure;
• Ability to make impactful decisions and work under minimal supervision

The Benefits Of Being a WestJetter

WestJet provides all WestJetters with a competitive total rewards package. On top of that, we offer:

• A fun and friendly culture with colleagues who work together to win
• Travel privileges for you and your family, effective from your start date
• Savings and Benefit programs that are flexible to meet your specific needs

About WestJet Group Of Companies

WestJet took to the skies in 1996 with just over 200 employees and three aircraft operating service to five destinations. Since then, WestJet has pioneered low-cost travel in Canada, cutting airfares in half, and increasing the flying population in Canada by more than 50 per cent. Since the Sunwing Airlines integration in 2025, more than 15,000 WestJetters support nearly 200 aircraft and connect guests to our global network of more than 100 destinations across North America, Central America, the Caribbean, Europe and Asia. The WestJet Group is a major Canadian employer and includes WestJet Airlines, WestJet Encore and Sunwing Vacations Group. We’re Canada’s leading value airline and largest vacation provider, with a united purpose of providing affordable and accessible air and vacation travel to Canadians.

Our safety promise

At WestJet, the safety and security of our people and our guests is a core value and at the heart of what we do. Safety and security are shared responsibilities all team members are expected to use safe work practices to ensure their well‑being and the safety of others. WestJet recognizes that the use of Alcohol and Drugs can adversely impact a safe work environment and the well‑being and the safety of others including guests, suppliers and the public, as well as place WestJet's operations at risk. All roles that are identified as Safey-Sensitive are required to pass a Pre‑Employment Alcohol and Drug Test as per WestJet'sAlcohol and Drug Policy.

Our commitment to diversity, equity and inclusion

We embrace what makes each of us unique, and what makes us uniquely WestJet. We welcome diverse skills, experiences and backgrounds so if you're passionate about this role, we encourage you to apply – even if you don't meet every qualification listed. WestJet is committed to inclusiveness, equity and accessibility throughout the selection process. If you require accommodation at any stage, please contact our Talent Acquisition team at [e-mail].

We value the time and effort you put into your application. Our recruitment process is highly competitive and while every applicant will receive communication regarding their application status, only those selected to move forward will be contacted with next steps. If this role isn’t the right fit, we encourage you to explore future opportunities with us.

For more information about everything WestJet, please westjet.com/aboutus.

If you wish to withdraw your application or request that your personal information be deleted, please contact us at [e-mail].