General Manager - Winter Garden

Gapinc; Ottawa; On-site; CAD 70,000 - 100,000; Full time

Job summary

Gap Inc. in Ottawa is seeking a General Manager to lead a store team and deliver a profitable business plan. You will drive sales growth, manage operations, merchandising, product operations, and talent development while upholding brand standards and delivering a best-in-class customer experience.

You will coach and develop staff, optimize scheduling and budgets, and ensure compliance with all policies. Strong leadership, communication, and strategic thinking are required to meet or exceed store

Qualifications

• 3–5 years of retail experience leading others.
• Demonstrated ability to deliver results.
• Ability to communicate effectively with customers and employees.
• College degree preferred.

Responsibilities

• Analyzes results and collaborates with leadership to drive KPIs.
• Drive profitable sales through forecasting and scheduling.
• Manages store budget for daily operations in support of the P&L.
• Builds productive teams through sourcing, selecting and developing people.
• Coaches and provides feedback to improve performance.
• Teaches and trains to build capabilities.
• Implements SOPs and brand initiatives.
• Creates an inclusive environment.
• Maximizes efficiencies and productivity opportunities.
• Performs Service Leader duties.
• Represents the brand and monitors competitors.
• Promotes community involvement.
• Leverages OMNI for a frictionless customer experience.
• Ensures compliance with standards.

Skills

Retail leadership

Deliver results

People development

Customer communication

Time management

Planning & prioritization

Travel flexibility

Education

College degree or equivalent

Job description

About the Role

As the General Manager, you are responsible for leading your team to deliver a profitable store business plan. You ensure your store achieves all key metrics and is meeting or exceeding goals. You are the link between the brand vision and how it comes to life in your store. You drive profitable sales growth through all aspects of the store to include, Customer Operations, Merchandising, Product Operations, and talent development. As the General Manager, you will teach and coach behaviors to your store team that delivers a best in class customer experience.

What You'll Do

• Analyzes results, identifies opportunities and makes decisions in collaboration with the leadership team to drive key performance indicators

• Drive profitable sales through forecasting and scheduling

• Manages store budget for daily operations in support of the P&L

• Builds highly productive teams through sourcing, selecting and developing people

• Accountable for team performance through coaching and feedback.

• Teaches and trains to build capabilities.

• Leads the implementation and execution of all Standard Operating Procedures and initiatives

• Creates an inclusive environment

• Implements action plans to maximize efficiencies and productivity

• Performs Service Leader duties

• Represents the brand and understands the competitors

• Promotes community involvement

• Leverages OMNI to deliver a frictionless customer experience

• Ensures all compliance standards are met

Who You Are

• 3-5 years of retail experience leading others

• College degree or equivalent experience preferred

• Demonstrated ability to deliver results

• Ability to effectively communicate with customers and employees

• College degree preferred

• Ability to maneuver around sales floor, stock room, and office; work around and with chemicals; lift/carry up to 30 lbs.

• Ability to work a flexible schedule, including travel, to meet the needs of the business including nights, weekends, holidays

• Ability to travel as required

• Business Acumen skills

• Established time management skills

• Strong planning and prioritization skills