General Manager - Pembroke Mall

Gapinc; Laurentian Valley; On-site; CAD 80,000 - 110,000; Full time

Job summary

Gap Inc. is seeking a General Manager for a Canada store to lead the team toward a profitable business plan and top-line performance.

You will align brand vision with daily operations, coaching staff to deliver a best-in-class customer experience across Customer Operations, Merchandising and Product Operations. You will drive profitable sales growth, manage budgets, and ensure compliance while promoting community involvement and an inclusive work environment.

Qualifications

• 3–5 years of retail experience leading teams.
• College degree or equivalent experience preferred.
• Demonstrated ability to deliver results.
• Ability to communicate with customers and employees.
• College degree preferred.
• Ability to travel as required.
• Strong planning, prioritization and time management skills.

Responsibilities

• Analyze results, identify opportunities and drive KPIs with leadership.
• Forecast and schedule to drive profitable sales.
• Manage store budget for daily operations supporting the P&L.
• Build productive teams through sourcing, selecting and developing people.
• Coach and provide feedback to improve performance.
• Lead the implementation and execution of SOPs and initiatives.
• Create an inclusive environment.
• Leverage OMNI to deliver a frictionless customer experience.
• Represent the brand and monitor competitors.

Skills

Retail leadership

Communication

Time management

Planning & prioritization

Team development

Education

College degree

Job description

About the Role

As the General Manager, you are responsible for leading your team to deliver a profitable store business plan. You ensure your store achieves all key metrics and is meeting or exceeding goals. You are the link between the brand vision and how it comes to life in your store. You drive profitable sales growth through all aspects of the store to include, Customer Operations, Merchandising, Product Operations, and talent development. As the General Manager, you will teach and coach behaviors to your store team that delivers a best in class customer experience.

What You'll Do

• Analyzes results, identifies opportunities and makes decisions in collaboration with the leadership team to drive key performance indicators

• Drive profitable sales through forecasting and scheduling

• Manages store budget for daily operations in support of the P&L

• Builds highly productive teams through sourcing, selecting and developing people

• Accountable for team performance through coaching and feedback.

• Teaches and trains to build capabilities.

• Leads the implementation and execution of all Standard Operating Procedures and initiatives

• Creates an inclusive environment

• Implements action plans to maximize efficiencies and productivity

• Performs Service Leader duties

• Represents the brand and understands the competitors

• Promotes community involvement

• Leverages OMNI to deliver a frictionless customer experience

• Ensures all compliance standards are met

Who You Are

• 3-5 years of retail experience leading others

• College degree or equivalent experience preferred

• Demonstrated ability to deliver results

• Ability to effectively communicate with customers and employees

• College degree preferred

• Ability to maneuver around sales floor, stock room, and office; work around and with chemicals; lift/carry up to 30 lbs.

• Ability to work a flexible schedule, including travel, to meet the needs of the business including nights, weekends, holidays

• Ability to travel as required

• Business Acumen skills

• Established time management skills

• Strong planning and prioritization skills