General Manager

Staples Canada; Nanaimo; On-site; CAD 55,000 - 90,000; Full time

Benefits offered by this job

Associate discount

Health and dental benefits

Competitive PTO; Personal Days

RRSP/DPSP program

Performance bonus

Learning & Development programs

Job summary

An established industry player is looking for a dynamic General Manager to lead retail operations and drive excellence. In this pivotal role, you will inspire a customer-first mentality, develop talent, and enhance customer experiences. Your strategic vision will guide the team towards achieving business and financial targets while fostering a culture of continuous improvement. This position offers a unique opportunity to make a significant impact in a fast-paced environment, where your leadership and decision-making skills will shine. Join a company that values its employees and provides ample opportunities for growth and development.

Qualifications

• 3-5 years of experience in a retail management role, preferably as a General Manager.
• Proven experience achieving sales and service targets with a customer-centered approach.

Responsibilities

• Drive operational and sales excellence while overseeing brand standards.
• Lead and motivate your team to inspire exceptional customer service.

Skills

Retail Management

Sales Excellence

Customer Service

Leadership

Financial Management

People Management

Communication Skills

Education

Bachelor's Degree in Business or related field

Job description

Some of what you will do

We are seeking a dynamic and strategic General Manager to lead our retail operations team and drive operational excellence. As a General Manager, you will champion our selling model, inspire a customer-first mentality, and foster a culture of continuous improvement. Your leadership will be pivotal in achieving business and financial results, developing talent, and enhancing customer experiences.

Specifically, you will

• Drive Operational and Sales Excellence: Model and nurture our sales culture to add value for our customers. Oversee all aspects of Brand Standards and implement continuous improvement initiatives.
• Leadership: Lead by example and with purpose, motivate and empower your team, and inspire exceptional customer service. Execute day-to-day floor leadership duties, making confident and purposeful decisions.
• Strategic Vision: Develop and execute a strategic vision to promote a customer-first mentality within the team. Inspire and work through your entire store team to bring this vision to life.
• Financial Management: Achieve business and financial targets by monitoring budgets, analyzing reports, and making informed decisions.
• Business Development: Identify and pursue business development opportunities, partner with customers for B2B solutions, and drive sales conversion.
• People Management: Manage scheduling, coach and develop talent, recruit top talent, and nurture employee engagement. Create an environment in which you and your team focus on development as a priority.
• Communication: Disseminate business communications, initiatives, and results. Act as a change leader and ensure transparency.
• Health & Safety: Ensure compliance for all aspects of Health & Safety, Asset Protection (AP), Privacy, and company policies and procedures.

Some of what you need

• 3-5 years of experience in a retail management role. Preferably as a General Manager.
• Proven experience with achieving sales and service targets with a customer-centered approach.
• Ability to lead in a fast-paced environment with strong prioritization, organization, and multi-tasking skills.
• Excellent communication and interpersonal skills, inspiring others through your communication.
• Experience in coaching, developing talent, and managing teams.

Some of what you will get

• Associate discount
• Health and dental benefits
• Competitive PTO; Personal Days
• RRSP/DPSP program
• Performance bonus
• Learning & Development programs
• And more...