General Manager - Thompson Square

Gapinc; Milton; On-site; CAD 75,000 - 110,000; Full time

Job summary

Gap Inc. is seeking a General Manager to lead store teams toward a profitable business plan. You will link brand vision to in-store execution, drive growth across Customer Operations, Merchandising, Product Operations, and talent development, and coach behaviors for a best-in-class customer experience.

You will analyze results with leadership, forecast and schedule, manage budgets, build strong teams, and ensure SOPs and compliance are in place. Travel may be required.

Qualifications

• Experience leading retail teams and delivering results.
• Ability to manage budgets and forecast store performance.
• Strong communication with customers and employees.
• Flexible schedule including nights, weekends, and travel.

Responsibilities

• Analyzes store results and collaborates with leadership to drive KPIs.
• Drives profitable sales through forecasting and scheduling.
• Manages store budget for daily operations and P&L.
• Builds productive teams through sourcing, selection and development.
• Coaches and provides feedback on performance.
• Teaches and trains to build capabilities.
• Implements SOPs and initiatives to improve operations.
• Creates an inclusive environment and promotes Omni-channel experience.
• Ensures compliance with standards and safety protocols.

Skills

Retail leadership

Team development

Forecasting

Budget management

Communication

Time management

Planning & prioritization

Education

College degree or equivalent experience

College degree preferred

Job description

About the Role

As the General Manager, you are responsible for leading your team to deliver a profitable store business plan. You ensure your store achieves all key metrics and is meeting or exceeding goals. You are the link between the brand vision and how it comes to life in your store. You drive profitable sales growth through all aspects of the store to include, Customer Operations, Merchandising, Product Operations, and talent development. As the General Manager, you will teach and coach behaviors to your store team that delivers a best in class customer experience.

What You'll Do

• Analyzes results, identifies opportunities and makes decisions in collaboration with the leadership team to drive key performance indicators

• Drive profitable sales through forecasting and scheduling

• Manages store budget for daily operations in support of the P&L

• Builds highly productive teams through sourcing, selecting and developing people

• Accountable for team performance through coaching and feedback.

• Teaches and trains to build capabilities.

• Leads the implementation and execution of all Standard Operating Procedures and initiatives

• Creates an inclusive environment

• Implements action plans to maximize efficiencies and productivity

• Performs Service Leader duties

• Represents the brand and understands the competitors

• Promotes community involvement

• Leverages OMNI to deliver a frictionless customer experience

• Ensures all compliance standards are met

Who You Are

• 3-5 years of retail experience leading others

• College degree or equivalent experience preferred

• Demonstrated ability to deliver results

• Ability to effectively communicate with customers and employees

• College degree preferred

• Ability to maneuver around sales floor, stock room, and office; work around and with chemicals; lift/carry up to 30 lbs.

• Ability to work a flexible schedule, including travel, to meet the needs of the business including nights, weekends, holidays

• Ability to travel as required

• Business Acumen skills

• Established time management skills

• Strong planning and prioritization skills