General Manager

GetHired, Inc.; Whitby; On-site; CAD 80,000 - 90,000; Full time

Job summary

GetHired, Inc. in Whitby, Ontario is seeking a General Manager to oversee hotel operations, drive revenue and profitability, and lead a facility team to deliver superior guest experiences.

You will manage budgets, monitor KPIs, supervise staff, and run marketing campaigns to hit sales targets while ensuring Health & Safety compliance and property upkeep. Required: a degree or diploma in Business Administration, Hospitality or Sales; seven years in hotel/hospitality; at least two years in a

Qualifications

• A degree or diploma in Business Administration, Hospitality or Sales.
• Seven years of experience in Hotel or Hospitality.
• At least two years in a supervisory or managerial role.
• Strong English communication skills and MS Office proficiency.

Responsibilities

• Achieve revenue and KPI targets.
• Oversee resident/guest relations and service quality.
• Lead staff recruitment, coaching and supervision.
• Develop and monitor site budgets and financial reports.
• Plan and execute marketing campaigns to meet sales targets.
• Ensure Health & Safety standards and regulatory compliance.
• Coordinate maintenance and capital improvement projects.
• Drive operational efficiency and profitability objectives.

Skills

English Proficiency

MS Office

Leadership

Budgeting

Customer Service

Communication

Education

Bachelor's degree in Business Administration, Hospitality or Sales

Tools

Microsoft Office

Job description

Location:101 Manning Road, Whitby, ON L1N 9M2

Compensation: $80,000 to $90,000 base salary + performance bonus

Job Type: Ongoing Fulltime

Expected Start Date: As soon as possible

Your Day to Day:
The General Manager's duties will include, but are not limited to, the following:

• Achieve revenue and profitability target and KPIs.
• Resident/Guest Relations: Ensure that services provided meet or exceed customer expectations.
• Improve service quality, operational efficiency, guest satisfaction, compliance standards, and financial performance.
• Team Leadership - recruiting, coaching, mentoring and managing the facility staff.
• Budgeting and Financial - develop site budgets and monitor revenue and expenses, analyze and develop reports to deliver to senior management.
• Marketing - lead marketing campaigns to achieve sale and revenue targets.
• Legal Compliance - ensure H&S standards are followed, work with various governing bodies as applicable to ensure contractual compliance.
• Operational - ensure the hotel runs efficiently and effectively.
• Assist in creating and achieving realistic and attainable operational goals and profitability objectives.
• Coordinate capital improvement projects to maintain or upgrade quality standards, protect property image, and to protect the asset from neglect, damage, or deterioration.
• Achieve proper maintenance of the property through planned preventive maintenance programs for rooms & equipment.
• Other duties as assigned by management.

What You Bring to the Table:

To be successful in the General Manager position, an individual must have and demonstrate the following:

Education and Experience

• A degree or diploma in Business Administration, Hospitality or Sales or a related field of study.
• Seven (7) years experience working in a Hotel, Sales or in the Hospitality industry.
• At least two (2) years experience as a Supervisor or Manager in a relevant industry.

Skills and Abilities

• Ability to communicate effectively in English, both orally and written.
• Thorough knowledge of Microsoft Office Suite (Outlook, Word, Excel, PowerPoint).
• Excellent organizational skills to plan, organize and direct the operations of the facility
• Ability to multi-task, innovative, creative thinker, and Customer-service oriented.
• Be an engaging leader who is highly inclusive, inspiring, and able to relate to all employees.
• Knowledge of financial management techniques and practices.
• Demonstrates empathy and understanding of the needs of customers
• Ability to build and maintain effective interpersonal and team relationships
• Ability to provide leadership, direction, support and motivation
• Conflict resolution skills.
• Ability to work independently with limited direction.
• Ability to work under pressure and maintain a calm focus during hectic periods.

Other Requirements

• Criminal record check and vulnerable persons search
• Medical clearance
• On-call availability
• Must be willing to work the hours necessary to ensure the effective operation of the facility, which may include nights and weekends
• Must be prepared to respond to emergency situations
• Must successfully complete a criminal background check prior to hire, including a Vulnerable Sector Screening, in accordance with applicable provincial and federal regulations.