General Manager

RoomsRelay; Toronto; On-site; CAD 150,000 - 170,000; Full time

Benefits offered by this job

Health benefits

Parking discount

Meals discount

Room nights discount

Training platform access

Perks program access

Gym membership discount

Engagement events

Job summary

RoomsRelay is seeking a General Manager for a newly established upscale lifestyle hotel in downtown Toronto. The role leads a high-performing executive team to deliver refined luxury, exceptional service, and strong guest satisfaction while driving revenue growth and owner relations.

The position requires 5–10 years in general management of luxury or full-service properties, a Bachelor's degree in a related field, and fluent English. Availability to work nights/weekends/holidays may be required.

Qualifications

• Bachelor's degree in Hotel Administration, Business Administration, or equivalent.
• 5-10 years of general management experience in luxury or full-service properties.
• Must speak fluent English; additional languages are highly desirable.
• Proven ability to lead, develop, and retain high-performing teams with strong employee engagement.
• Hands-on leadership style with experience managing lean teams and engaging with leadership and guests.

Responsibilities

• Lead, direct, and manage all hotel operations, including budgeting, forecasting, strategic planning, service initiatives, and compliance.
• Oversee sales and marketing initiatives, lead the executive team, and respond to guest inquiries and concerns.
• Facilitate hotel-wide meetings and drive cross-department collaboration and participation.
• Ensure guest and team member satisfaction, monitor performance, and provide development and coaching.
• Recruit, interview, and train team members; oversee service quality and financial metrics.

Skills

Fluent English

Team leadership

Commercial acumen

Budgeting

Education

Bachelor's degree in Hotel Administration / Business Administration

Job description

General Manager - Upscale Lifestyle Hotel (Downtown Toronto)

An exciting opportunity to lead a newly established, upscale lifestyle hotel in one of the most exclusive and sought-after neighbourhoods in downtown Toronto. This is the Canadian debut of an internationally recognized lifestyle hotel brand known for refined comfort, thoughtful design, and a strong connection to the local neighbourhood it calls home.

The brand's culture centers on team members, engaging with guests, going above and beyond, and creating memorable, thoughtful stays. Deep relationships with local partners showcase the brand's neighbourhood expertise and deliver experiences tailored to every guest.

This property is a 175+ room hotel featuring one restaurant, a street-level café, and over 3,500 sq ft of meeting space.

Job Overview

As General Manager, you will uphold the brand's legacy of refined luxury, elegant service, and unforgettable guest experiences. You will lead a high-performing executive team, foster a culture of excellence, accountability, and hospitality, while driving commercial success, revenue growth, and exceptional guest satisfaction through strategic leadership and collaboration.

With a strong focus on operational excellence and financial stewardship, you will oversee budgets, brand standards, and owner relations with precision and integrity. You will champion a workplace culture where team members feel empowered to grow and contribute, ensuring this hotel remains a destination of distinction for guests and an inspiring place to work.

Salary Range: $150,000 - $170,000 annually.

Duties and Responsibilities

• Lead, direct, and manage all hotel operations, including budgeting and forecasting, strategic planning, service initiatives, balanced scorecard performance, and compliance with company policies and standards
• Oversee sales and marketing initiatives, lead and develop the executive team, and respond to guest inquiries and concerns
• Facilitate hotel-wide meetings and drive participation across departments
• Ensure guest and team member satisfaction
• Monitor and develop team member performance - particularly the executive team and department heads - including supervision, professional development, scheduling, counselling, evaluations, and recognition
• Recruit, interview, and train team members
• Oversee service quality, operational efficiency, guest satisfaction, standards compliance, and financial measurements
• Identify performance, productivity, and efficiency gaps, and implement corrective measures
• Serve as primary liaison with hotel ownership and corporate entities
• Establish and enforce all safety policies and procedures, ensure compliance with applicable occupational health and safety regulations, and address safety violations promptly
• Detect and eliminate physical hazards and unsafe conditions; perform regular safety checks and report deficiencies
• Ensure proper use of required safety equipment and protective devices
• Thoroughly and promptly investigate all employee accidents, complete required documentation, and follow established investigation procedures
• Partner with Human Resources to identify physical job requirements for effective applicant screening
• Actively participate in the Health and Safety Committee and departmental accident prevention initiatives

Qualifications and Requirements

Education

• Minimum: Bachelor's degree in Hotel Administration, Business Administration, or equivalent

Experience

• 5-10 years of general management experience in a related full-service, luxury, or resort property (requirements may vary based on property size and complexity)
• Must speak fluent English; additional languages are highly desirable
• Proven ability to lead, develop, and retain high-performing teams, creating operational stability and strong employee engagement
• Demonstrated creativity and commercial acumen across varied revenue centers
• Hands-on leadership style with experience managing lean teams; highly visible and engaged with both leadership and guests
• Proven success working collaboratively with an active, involved ownership group.

Other

• Strong mathematical skills, including budgeting, profit/loss concepts, percentages, and variances
• Strong reading and writing abilities
• Strong problem-solving, reasoning, motivational, organizational, and training abilities
• Availability to work nights, weekends, and/or holidays as needed

Why Join Us

• Health, dental, and vision benefits
• Discounted on-site parking
• Discounted and complimentary employee meals
• Discounted hotel room nights through an international hotel group
• Access to a global hospitality training/education platform
• Perks and discount program access
• Discounted gym membership
• Employee engagement and appreciation events