General Manager | Retail

Colliers International; Hamilton; On-site; CAD 127,000 - 145,000; Full time

Benefits offered by this job

Innovative projects

Career growth

Competitive benefits & compensation

Collaborative culture

Diversity, Equity & Inclusion program

Global network

Job summary

Colliers in Hamilton, Ontario is seeking a General Manager for Retail to lead a portfolio of retail assets. You will manage operations, financial performance, tenant experience, and risk across the property, partnering with clients, owners, and on‑site teams to maximize income and asset value.

You will oversee budgeting, reporting, and governance while coaching a multidisciplinary team to deliver excellence and growth. Strong leadership and relationship building are essential.

Qualifications

• Minimum 10 years of progressive experience in commercial real estate with senior property management leadership.
• Experience providing strategic leadership, driving innovation, and delivering results in complex asset environments.
• Strong financial, organizational, and project management skills; ability to manage multiple priorities.

Responsibilities

• Provide leadership and accountability for operational, financial, and strategic performance of retail properties in Hamilton; align with ownership objectives.
• Lead a multidisciplinary property management team, fostering a high‑performance culture.

Skills

Leadership

Strategic thinking

Financial acumen

Project management

Client relations

Education

University degree in business, commerce, or economics

Tools

Yardi Voyager

Job description

Accelerate your success at Colliers. Why Colliers? As one of Canada’s leading commercial real estate services firms, we are driven by our mission to accelerate success for our people, clients, and communities. A career at Colliers gives you the opportunity to make an impact, advance your career, and collaborate with top-tier talent.

Don’t just take our word for it – we’ve been recognized as a top employer on a number of prestigious lists, including Best Workplaces in Canada, Best Workplaces for Women, Best Workplaces with Most Trusted Executive Teams, among others.

This position is for a General Manager for Retail, based in Hamilton, Ontario.

About This Role

The General Manager will have overall responsibility for a portfolio of retail assets in the Hamilton area. Working in close partnership with our clients, ownership, and on‑site teams, this role is accountable for maximizing income performance and enhancing long‑term asset value through proactive, strategic, and innovative management initiatives.

The General Manager will provide strong leadership across all aspects of operations, financial performance, tenant experience, and risk management, ensuring the asset is operated to the highest standards of excellence.

This role requires a forward‑thinking leader who can balance day‑to‑day operational rigor with long‑term strategic planning, delivering measurable results while fostering strong relationships with tenants, stakeholders, and service partners.

Summary of Essential Job Functions

Provide overall leadership and accountability for the operational, financial, and strategic performance of retail properties, ensuring alignment with ownership objectives and service excellence standards.

Lead, coach, and develop a multidisciplinary property management team, fostering a collaborative, high‑performance culture with a focus on client service, professional growth, and succession planning.

Oversee operating and capital budgets, revenue, expenses, and financial reporting to enhance long‑term asset value and maintain market competitiveness.

Serve as the primary point of contact for Asset Managers and Owner Representatives, ensuring clear communication on performance, operations, capital initiatives, staffing, and tenant relations.

Ensure the property is maintained and operated to the highest standards, including life safety, preventative maintenance, regulatory compliance, and risk management.

Partner with Leasing, Accounting, and internal stakeholders to support tenant retention, revenue objectives, accurate financial reporting, and governance requirements.

Oversee vendor and consultant relationships, including procurement, contract negotiation, performance management, and risk mitigation.

Lead sustainability and ESG initiatives, driving continuous improvement in energy efficiency, emissions reduction, water usage, and waste diversion.

Other duties as necessary to support the effective management, performance, and reputation of the property and Colliers.

What you’ll bring

Minimum 10 years of progressive experience in commercial real estate, including at least 5 years in a senior property management leadership role.

Demonstrated ability to provide strategic leadership, drive innovation, and deliver results in a complex asset environment.

University degree or diploma in business, commerce, or economics.

Professional designations such as CPM, RPA, or LEED GA are considered an asset.

Strong financial, organizational, and project management skills, with the ability to manage multiple priorities and meet deadlines without compromising quality.

Valid Ontario driver’s license with access to a reliable vehicle.

Proven ability to build strong relationships and deliver exceptional client service with internal and external stakeholders.

Excellent communication, presentation, and interpersonal skills, with experience coaching and developing teams.

Working knowledge of real estate law, lease structures, and commercial tenancy.

Advanced proficiency in Microsoft Office; experience with Yardi Voyager is considered an asset.

Highly professional, proactive, results‑oriented, and detail‑focused, with a positive leadership mindset.

What we offer

• Innovative projects: Work on cutting‑edge initiatives that shape our communities, drive our growth, and make a tangible impact.
• Career growth: Advance your career and achieve your goals with industry‑leading training and development programs.
• Competitive benefits & compensation: Enjoy a comprehensive and flexible benefits package along with competitive compensation that rewards your contributions and supports your well‑being.
• Collaborative culture: Join our enterprising team where innovation thrives, collaboration is key, and our people are empowered to be their authentic selves and do their best work.
• Diversity, Equity & Inclusion: Our robust North American Diversity & Inclusion Program features eight Employee Resource Groups (ERGs), where you can connect, learn, and contribute to a diverse and supportive community.
• Global network: Join a global team of 24,000 professionals across 70 countries, where you'll expand your network and learn from experts in a dynamic international community. Accelerate your career and enhance your expertise as you connect and collaborate with top talent around the world.

Applicants must be currently authorized to work in Canada on a full‑time basis. The employer will not sponsor applicants for work visas. Direct applicants only please, no agencies.

Colliers is an equal opportunity employer and values diversity in its workforce. Colliers encourages applications from all qualified individuals and will accommodate applicants' disability‑related needs, up to the point of undue hardship, throughout all stages of the recruitment and selection process. If you require a disability‑related accommodation to participate in the recruitment process, please contact the recruitment team by email at [e-mail].

We are enterprising. Our expert advice to property occupiers, owners and investors leads the industry into the future. We invest in relationships to create enduring value.

What sets us apart is not what we do, but how we do it. Our people are passionate, take personal responsibility and always do what’s right for our clients, people and communities.

We attract and develop industry leaders, empowering them to think and act differently to drive exceptional results. What’s more, our global reach maximizes the potential of property, wherever our clients do business.

At Colliers, we accelerate success.

Area/Location Specific: Hamilton, ON and surrounding GTA

Approximate Salary Range for Role: $126,590 to $145,000

Colliers does not use AI‑enabled tools to sort or decline applications. All decisions are made by our talent acquisition team.

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