General Manager, REIGN

Fairmont Hotels & Resorts; Golden Horseshoe; On-site; CAD 84,000 - 102,000; Full time

Benefits offered by this job

Free Meals

Travel Discounts

Dry Cleaning

Skill Up

Impact

Level Up

Job summary

Fairmont Royal York in Toronto is seeking a Restaurant General Manager to elevate an iconic dining destination. You will lead a team, partner with the Executive Chef, and shape every guest touchpoint from first impression to final bite.

You will drive revenue, train staff, and ensure service excellence with strong financial oversight, inventory control, and active involvement in menu and pricing decisions. Join a historic hotel with a dynamic food & beverage program.

Qualifications

• Proven leadership in a high-volume dining environment.
• Passion for hospitality and guest experience.
• Strong financial sense and budgeting capability.
• Ability to make data-informed decisions and monitor KPIs.
• Experience managing restaurant operations and teams.

Responsibilities

• Inspire and coach the team to deliver exceptional service and guest satisfaction.
• Partner with executive chef to curate guest journey from arrival to final bite.
• Drive revenue through seating optimization, upselling, and peak period management.
• Set training standards, coach team, and ensure accountability for duties.
• Oversee day-to-day restaurant operations, scheduling, inventory, and POS usage.
• Collaborate with marketing to maintain online presence and respond to feedback.
• Oversee OS&E inventory and stewarding resources to ensure full stock for service.
• Foster employee morale and effective labor relations.

Skills

Leadership

Hospitality focus

Financial acumen

Data-driven decisions

Restaurant operations management

Job description

Company Description

A Storied Past. A Brilliant Future. For over 96 years, Fairmont Royal York has stood as a beacon of luxury and excellence in the heart of Toronto. Opened in 1929, this historic hotel was once the tallest building in the British Commonwealth, and today, Fairmont Royal York continues to be a symbol of timeless elegance and modern sophistication. Where tradition meets innovation, and every day offers a chance to make history, a million stories have been told. Join us in creating our next chapter with your story.

Job Description

We’re searching for a Restaurant General Manager who can take an already beloved dining destination and raise it to the next level. This is more than just running a restaurant; it’s about shaping an experience, building a culture, and leading a team that delivers hospitality at the highest level.

As the face and heartbeat of our newest venue, you’ll partner with our Executive Chef to curate every detail of the guest journey, from the first impression to the final bite. You’ll inspire, coach, and hold your team accountable to ensure every service reflects excellence, consistency, and care.

• To instill and drive a culture of service and hospitality and achieve customer satisfaction survey scores as set.
• Ensure that regular effective training is taking place and that team members are being coached and held accountable for their duties.
• Drives revenue through maximizing seating’s and meal periods, monitors seating times and booking trends.
• To put in place a relevant upselling program ensuring average checks are monitored and opportunities to increase these are capitalized on.
• Responsible for the day to day operations of the restaurant and ensures a high level of guest satisfaction
• To actively participate in deciding on menu items and pricing, ensuring accurate data and feedback is taken into consideration when making decisions
• Overall financial responsibility for the restaurant including scheduling, inventory control and effective use of the POS and all available tools.
• Liaise with the Marketing team to ensure the restaurant is active on social media and that all online feedback and comments are answered and acknowledged and that the restaurant is active and represented within the food and restaurant community of the city and province.
• OS&E inventory control, effectively using the stewarding resources to make sure the restaurant is always fully stocked with all necessary items for service.
• Responsible for ensuring every employee is working effectively and efficiently as well as improving employee morale and employee relations

Qualifications

• An experienced Restaurant GM with a proven track record of leadership and operational success.
• Passionate about hospitality, guest experience, and the details that make people come back.
• Deeply connected to (or curious about) Toronto’s dining scene and food & beverage trends.
• Financially savvy, results-driven, and confident making data-informed decisions.

Additional Information

• The salary range for this position is $84,240 - $101,766. Our salary ranges are determined by job and level. Within the range, individual compensation is determined by job-related skills and knowledge, relevant experience and/or work location
• Free Meals: Healthy meals on us every shift.
• Travel Discounts: Sweet deals at Accor hotels worldwide.
• Dry Cleaning: Free dry-cleaning for your work gear.
• Skill Up: Custom learning programs to boost your talents.
• Impact: Join our Health & Wellness, Sustainability, and DEI Committees.
• Level Up: Unlock new career heights with exciting growth paths.

This posting is for an existing vacancy.

AI Disclosure

We use artificial intelligence to help screen and assess applications for this position. These tools assist our hiring team but do not replace human judgment. Final hiring decisions are ultimately made by humans. If you would like more information about how your data is processed, please contact us.

Visa Requirements

Must be legally eligible to work in Canada. The hotel is unable to assist candidates in obtaining Canadian work authorization.

Accommodations

We encourage you to let us know if you require any accommodation through the application or recruitment process, and we will work with you to meet your needs. Persons who anticipate needing accommodations for any part of the application or interview process may contact, in confidence: [e-mail]

Our Commitment to Diversity & Inclusion

At Fairmont Royal York, we believe that the strength of our team lies in its diversity. We are committed to fostering an inclusive environment that respects the unique backgrounds, perspectives, and talents of the individual. As an Equal Opportunity Employer, we provide equal access to opportunities. We welcome applications from all qualified candidates.