Server, REIGN Restaurant (Part-Time)

Fairmont Hotels & Resorts; Golden Horseshoe; On-site; CAD 2,066,000 - 2,755,000; Full time

Benefits offered by this job

Free meals

Travel discounts

Dry cleaning

Skill development

DEI committees

Career growth

Job summary

Fairmont Royal York in Toronto is seeking a friendly server to join our dining team. You will provide attentive, guest-focused service across breakfast and lunch, with knowledge of the menu and wine options to upsell effectively.

As a valued team member, you will report for duty on time, collaborate with colleagues, and uphold the hotel's high standards of service and safety. Previous restaurant experience and Smart Serve certification are preferred.

Qualifications

• Experience in restaurant/F&B setting.
• Strong interpersonal skills and teamwork.
• Smart Serve certification required.
• OTEC certification is a plus.

Responsibilities

• Provide friendly, attentive service to dining guests.
• Uphold high standards and upsell menus and wine.
• Report to duties punctually and maintain teamwork.
• Know the menu and beverage lists to answer guest questions.
• Handle cash/transactions per hotel policies.
• Adhere to safety, sanitation, and hotel policies.
• Participate in pre-shift and team communications.

Skills

Customer service

Team player

Smart Serve

OTEC

Job description

A Storied Past. A Brilliant Future.For over 96 years, Fairmont Royal York has stood as a beacon of luxury and excellence in the heart of Toronto. Opened in 1929, this historic hotel was once the tallest building in the British Commonwealth, and today, Fairmont Royal York continues to be a symbol of timeless elegance and modern sophistication. Where tradition meets innovation, and every day offers a chance to make history, a million stories have been told. Join us in creating our next chapter with your story.

Company DescriptionA Storied Past. A Brilliant Future.For over 96 years, Fairmont Royal York has stood as a beacon of luxury and excellence in the heart of Toronto. Opened in 1929, this historic hotel was once the tallest building in the British Commonwealth, and today, Fairmont Royal York continues to be a symbol of timeless elegance and modern sophistication. Where tradition meets innovation, and every day offers a chance to make history, a million stories have been told. Join us in creating our next chapter with your story. Why work for Fairmont? A Rich HistoryJoin a storied tradition at Fairmont Royal York, where nearly a century of luxurious hospitality and exceptional service have made us a Toronto landmark. A Culture of ExcellenceBe part of a dedicated team committed to delivering unparalleled guest experiences and maintaining the highest standards of service. Grow, Learn and Enjoy!Benefit from comprehensive training programs, mentorship, and a supportive work environment that empowers you to reach your full potential. New Energy for A Storied LandmarkAs the world and Toronto move toward a more sustainable future, our landmark hotel is in a stunning transformation for the zero-carbon century ahead.

Job DescriptionTo act as a personal representative of the hotel by providing guests with the service that reflects the high standards of the Fairmont Royal York. Overall dining experience is essential, therefore, you, the server, must have a thorough understanding of the operation, the menus, including the wine menu, a la carte menus and all other promotional menus in order to suggestively upsell benefiting the hotel, its shareholders and yourself.

• To report to duty punctually, in order to maintain the integrity of co-workers and guests
• To consistently offer personal, friendly and efficient service
• To clear all dishes, to deliver meals and to present cheques in a professional and discreet manner
• To have full knowledge of the menu, beverage lists in your outlet and all other special promotions taking place in the hotel
• To take corrective action when dealing with dissatisfied guests, as the main goal is to have the guest leave happy
• To be knowledgeable of all menu items, their garnishes, contents and preparation methods. To be prepared to answer any guest questions about menu items in a direct and concise way
• To maintain teamwork and good work ethics with all guests (internal and external) by assisting co-workers with any duties, without compromising the guests’ dining experience
• To understand shift end reports, have knowledge of non-cash/cash transactions and procedures for depositing monies into safe or collecting due backs
• To have read and understood all hotel policies and procedures and departmental standards as outlined in the employee handbook
• To understand the concept, hours of operation, procedures for order taking, writing reservations, table setting and guest service standards of the restaurant
• To be aware of safety and sanitation when handling food and beverage
• To understand each work section and all side duties that may be assigned to you
• Attend pre-shift, weekly and monthly meetings to ensure open lines of communication between all employees
• To fully understand and follow the hotel’s recycling program and procedures
• Immediately report any accidents that happen (regarding a guest, a co-worker or yourself) to your manager
• To express your concerns, suggestions or comments on how to improve the guests’ experience or ways to improve the operation as a whole
• To understand how to operate all the equipment used in the outlet
• To understand all other outlets, services and offices in the hotel (location, hours of operation and offerings)

Qualifications

• Available to work breakfast and lunch service
• Previous work experience in a restaurant/food and beverage setting
• Excellent interpersonal skills and a team player attitude
• Smart Serve training program certification
• Must be age of majority to serve alcoholic beverages
• OTEC certificate an asset

Physical Aspects of Position include but are not limited to the following:

• Constant standing and walking throughout shift
• Frequent lifting and carrying up to 30 lbs
• Constant kneeling, pushing, pulling, lifting
• Frequent ascending or descending ladders, stairs and ramps

Additional Information What's in it for you?

• Starting Rate of Pay: $17.60 per hour. You will receive a wage increase following six months of compensated service, as per the collective agreement.
• Free Meals: Healthy meals on us every shift.
• Travel Discounts: Sweet deals at Accor hotels worldwide.
• Dry Cleaning: Free dry-cleaning for your work gear.
• Skill Up: Custom learning programs to boost your talents.
• Impact: Join our Health & Wellness, Sustainability, and DEI Committees.
• Level Up: Unlock new career heights with exciting growth paths.

This posting is for an existing vacancy.

AI disclosure:We use artificial intelligence to help screen and assess applications for this position. These tools assist our hiring team but do not replace human judgment. Final hiring decisions are ultimately made by humans. If you would like more information about how your data is processed, please contact us.

BE PART OF OUR FUTURE.Another stunning chapter for the iconic Fairmont Royal York has begun, and we invite you to be a part of it. If you are passionate about hospitality, driven by excellence, and eager to contribute to an esteemed institution, we want to hear from you. Join us and help shape the future of one of Toronto's most treasured landmarks.

Visa Requirements:Must be legally eligible to work in Canada. The hotel is unable to assist candidates in obtaining Canadian work authorization.

Accommodations:We encourage you to let us know if you require any accommodation through the application or recruitment process, and we will work with you to meet your needs. Persons who anticipate needing accommodations for any part of the application or interview process may contact, in confidence: [e-mail]

Our Commitment to Diversity & Inclusion:At Fairmont Royal York, we believe that the strength of our team lies in its diversity. We are committed to fostering an inclusive environment that respects the unique backgrounds, perspectives, and talents of the individual. As an Equal Opportunity Employer, we provide equal access to opportunities. We welcome applications from all qualified candidates.