General Manager Operations

Make Space; Regina; On-site; CAD 75,000 - 115,000; Full time

Job summary

A leading company in the storage solutions sector seeks a General Manager to oversee operations across Saskatchewan and Manitoba. This role includes managing multiple locations, developing operational procedures, and leading a performance-driven team. The ideal candidate should have a strong background in retail sales and team leadership, with excellent communication skills.

Benefits

Competitive salaries

Benefits and paid time off

Qualifications

• 3-5+ years of experience in multi-unit retail sales/service operations leadership.
• 5+ years of managing teams in a team-based environment.
• Experience with multi-location oversight.

Responsibilities

• Oversee daily business operations for self-storage and mobile container activities.
• Develop and implement standard operating procedures and policies.
• Full P&L accountability for all locations in the region.

Skills

Leadership

Communication

Analytical skills

Problem-solving

Interpersonal skills

Education

Bachelor’s degree in Business Administration or Operations

Tools

O365 tools (SharePoint, Outlook, Excel, Teams)

Job description

What we are about – Make Space

Make Space (www.makespacestorage.ca) is a Canadian-owned and operated company with a proven track record poised for exponential growth. We operate over 55+ locations with a broad range of storage solutions for personal and business needs. We currently operate in 6 provinces from British Columbia through to Quebec. We are focused on providing the best-in-class customer service and on making storage simple for our clients. We continue to grow our portfolio of operations through organic growth, development and real estate acquisitions.

We offer competitive salaries, benefits, and paid time off. We believe that having fun is essential to our overall success!

Job Summary:

The General Manager (GM) will oversee all current and future operations across Saskatchewan and Manitoba, with approximately 11 current locations and 8 direct reports. This position reports directly to the Vice President of Storage Operations. The GM will be accountable for regional operations, including facilities, mobile container logistics, customer service, staffing, and performance management. This role will require regular travel between locations, and a valid driver’s license and reliable vehicle are mandatory.

The ideal candidate possesses excellent communication skills, leadership qualities, and an operational perspective, combined with a strong ability to recognize and leverage growth opportunities, optimize processes, and uphold company values in a dynamic, collaborative environment.

This candidate will proactively assess, negotiate, and execute labor and operational efficiencies to lower costs while complying with company policies and guidelines. They will also approach collaboration positively, working with other management teams to advance the company's financial, cultural, marketing, and personnel objectives.

Responsibilities:

• Oversee daily business operations for self-storage and mobile container activities across Saskatchewan and Manitoba.
• Develop, implement, and maintain standard operating procedures and policies to ensure operational consistency.
• Full P&L accountability for all locations in the region.
• Recommend and execute pricing and promotional strategies to meet revenue targets.
• Conduct regular site audits to ensure adherence to safety and service standards.
• Lead employee recruitment, training, coaching, and performance management across the region.
• Foster a strong, performance-driven team environment focused on exceeding KPIs.
• Support the integration of acquired facilities and successful openings of new locations.
• Collaborate with marketing, real estate, and development teams to support growth initiatives.
• Identify and execute on opportunities to expand business lines or increase regional market share.
• Travel to sites regularly and represent the company at meetings or regional events.
• Perform other duties as assigned by management.

Qualifications:

• 3- 5+ years of experience in multi-unit retail sales/service operations leadership.
• 5+ years of Managing teams, preferably in a team-based environment.
• Experience with multi-location, multi-unit or district oversight
• Bachelor’s degree in Business Administration, Operations, or a related field preferred.
• Driver's License and Clean Abstract
• Prior P&L, budgeting, and forecasting responsibility.
• Tech-savvy, utilizing O365 tools such as SharePoint, Outlook, Excel, and Teams, are used daily to stay organized and connected.
• Proven ability to consistently meet and exceed performance standards.
• Strong Influencer and motivator.
• Ability to lead and promote safe work environments.
• Excellent communication, interpersonal and motivational skills.
• Strong analytical and problem-solving abilities.
• Works well in a fast-paced environment, meeting deadlines consistently.
• Able to work independently with minimal supervision.
• Previous Self-Storage or Mobile Container Experience is considered an asset.
• Property Management, maintenance and operations, is considered an asset.
• Bilingual French and English, considered an asset