General Manager - LTC, Nanaimo, BC

Chartwell Retirement Residences; Nanaimo; On-site; CAD 110,000 - 120,000; Full time

Job summary

Chartwell Edgewater Care Residence in Nanaimo, BC, is seeking a General Manager to lead a 77‑suite long‑term care site. The role combines operations leadership with a passion for resident experience, team development, and exceptional service, at a salary range of $110,000–$120,000 per year.

You will drive occupancy and financial performance, oversee clinical and non‑clinical operations, and collaborate with care teams to ensure residents feel at home and families receive attentive support.

Qualifications

• Experience in Senior Living, Hospitality, or a related field.
• Minimum of 3–5 years in a leadership role.
• Knowledge of care regulations is an asset.
• Strong communication and stakeholder engagement abilities.

Responsibilities

• Lead an interdisciplinary team and front-line staff.
• Drive occupancy and financial performance for the residence.
• Foster Chartwell's culture and employee engagement.
• Ensure service excellence by applying RESPECT values.

Skills

Leadership

Budget management

Communication skills

Sales drive

Decision making

Problem solving

Team building

Job description

Job Description

EDGEWATER CARE RESIDENCE GENERAL MANAGER POSTING

Salary Range: $110,000-$120,000

Chartwell Edgewater Care Residence (long-term care) is proud to offer a wide range of care and support services for today's seniors, including specialized memory care for individuals living with dementia. Established in the Nanaimo community since 2018, our secure residence features scenic walking paths and peaceful garden spaces designed for safe, meaningful time with family.

The General Manager role is an exceptional opportunity for an energetic, motivated leader with operations management experience, preferably in a relevant sector such as Retirement Living or Hospitality. Our vision of Making People's Lives Better inspires you. You thrive in leading passionate teams to deliver a superior customer experience and would love to ensure the residents at Chartwell Retirement Residence truly feel at home and enjoy a great day every day.

Note: This is a full-service Long-Term Care (LTC) site with 77 suites.

Our General Managers are accountable to:

Manage Talent

• Lead an interdisciplinary team of Managers, a Sales Consultant and front line employees;
• Work closely with the Director of Care for all clinical and residents care needs;
• Build a strong team: sources, selects and onboards key talent;
• Actively plan for succession;
• Develop employees: coaches and manages performance.

Drive Results

• Expect personal accountability;
• Recognize and rewards results;
• Drive sales to ensure the suites are occupied;
• Ensure focus on our 4 key results: Financial, Customer Service, Employee Engagement, Managing Reputational Risk.

Lead and Influence

• Lead culture;
• Engage employees.

Ensure Commitment to Service Excellence

• Apply service standards to decision making;
• Align with our RESPECT values;
• Communicate the importance of looking through the lens of the customer.

The ideal candidate will possess:

• Experience in Senior Living, Hospitality, or a related field.
• Clinical experience is an asset:
• Knowledge of Licensed Care Regulations is an asset;
• Minimum of 3-5 years' experience in a leadership role;
• Very strong communication skills and the ability to interact with residents, families, community professionals and various outside partners;
• Demonstrated decision-making, problem-solving, and budget management skills.
• Proven ability to develop a strong and cohesive leadership team that embraces Chartwell's culture and vision;
• Proven financial and business acumen;
• Proven ability to drive sales, KPI's, and understand trends within the industry.

About Us

At Chartwell, we're all about Making People's Lives BETTER: the lives of our residents and their families, and the lives of our employees. Join an exceptional group of diverse, inspiring, and caring people who are empowered to provide personalized, human experiences for our residents and staff through the connections they make every day within our communities.

Chartwell's commitment to diversity and inclusivity is a commitment to hiring people whose skills and abilities contribute the most to the success of the organization and who reflect the communities in which we live and work.

We are an equal opportunity employer and welcome applications from a wide range of qualified candidates, including people with disabilities.

If you have questions or require assistance with the application process, please email [e-mail] or call 1-888-663-6448.

Chartwell may use artificial intelligence to assist in screening and assessing applicants for this position.

We thank all applicants for their interest, however, only those selected for further consideration will be contacted.