Manager, Slots - Pickering

Great Canadian Entertainment; Pickering; On-site; CAD 90,000 - 130,000; Full time

Job summary

Great Canadian Entertainment is seeking a Slots Manager for Pickering Casino Resort. You will oversee slot operations, drive profitability, and lead a team to deliver exceptional guest experiences in a dynamic casino environment.

You will plan strategies, manage budgets, ensure regulatory compliance, and collaborate with multiple departments. Strong leadership, analytics, and communication are essential for success in this role located in Pickering, Ontario.

Qualifications

• 5+ years in Gaming Management, with at least 4 years in a senior role.
• Proven leadership and ability to train and develop employees.
• Ability to exceed guest expectations through service oriented communication.
• Willingness to learn and develop new skills.
• Computer literacy in MS Office.
• Ability to obtain registration as a Category 1 Gaming Assistant with the Alcohol and Gaming Commission of Ontario.

Responsibilities

• Lead slot operations site-wide and manage profitability.
• Plan and direct slot operations strategies and performance objectives.
• Recruit, onboard and train staff; schedule shifts.
• Monitor slot machine performance and optimize floor plan.
• Oversee SDS and slot data systems.
• Prepare and submit slot reports and budgets.
• Ensure regulatory compliance (Gaming Control Act, AGCO, FINTRAC, AODA).
• Resolve customer disputes and escalate issues.
• Collaborate with other departments and vendors.
• Manage promotions and VIP retention strategies.

Skills

Leadership

Strategic planning

Slot operations

Budgeting

Staffing & recruitment

MS Excel

Regulatory compliance

Customer service leadership

Vendor relations

Incident reporting

Education

Post-secondary education

Tools

Slot data systems (SDS)

MS Office

Job description

Job Description

Pickering Casino Resort is seeking a Slots Manager! Under the general direction of the General Manager, this position is responsible for the overall management and profitability of slot operations at the site level. Assists with the planning and directing of slot operations strategic plans. Develops performance objectives and delivers performance evaluations for direct reports. Implements all new slot operations initiatives as directed. Actively participates in recruitment and hiring process. Ensures adherence to the Company's policies and procedures, motivates and leads by example and supports Great Canadian's learning environment while establishing a safe and welcoming work environment for all team members.

Skills

• Provides leadership, direction and mentoring to slot operations at the site level
• Develops performance objectives and delivers performance evaluations for direct reports
• Implements slot operations strategic plans as directed
• Oversees slot technical department, slot data systems (SDS) and changes to slot floor plan
• Assists in developing slot operations promotions
• Reviews revenue and labor reports
• Makes recommendations on opportunities for efficiencies
• Verifies jackpots and provides payment
• Resolves customer disputes; reports irregularities, disputes and suspicious activities; reviews and prepares CSR Incident Reports
• Prepares and submits slot report
• Monitors inventory and supplies
• Liaises and communicates with all appropriate operational departments
• Ensures compliance with licensing laws, health and safety and other statutory regulations
• Develop, manage and monitor departmental budgets and analyze financial statements.
• Manage department staffing needs, including the recruitment, onboarding and training of new hires, and scheduling.
• Oversee departmental training activities, both department specific and corporate, are ensure full compliance with due dates.
• Ensure slot operations are compliant with all regulatory standards, laws and reporting; including but not limited to, the Gaming Control Act, AGCO Standards for Gaming, FINTRAC and AODA.
• Promote and maintain a high standard of guest service by monitoring response times, secret shopper results and resolving escalated guest complaints.
• Conceptualize, plan, schedule and execute slot machine, gaming floor and capital projects within prescribed budgets and timeframes.
• Monitor slot machine performance, consult with vendors and make recommendations to improve the slot mix.
• Strong Microsoft Excel skills, including pivot tables are essential.
• Evaluates current business models and proposes and implements approved changes
• Researches current and future trends as they relate to products and systems, makes recommendations for improvements
• Preparing and submitting all Slot Operations reporting, and labour costs
• Develops strategies to ensure the retention of existing and new VIP players
• Administers the Collective Agreement is a part of the grievance process
• Manages other initiatives and performs additional duties as required or assigned.

Successful Applicants Will Demonstrate The Following Qualifications

• Post Secondary education or suitable combination of education and experience
• 5+ year's experience in Gaming Management, with at least 4 years in a senior management role
• Proven leadership skills and the ability to train and develop employees
• Ability to exceed internal and external customer expectations through timely, effective, and service oriented communication
• A commitment to continually increase your knowledge of our products and services in order to offer exceptional experiences to our guests
• A willingness to learn, develop and achieve new skills for personal and professional development
• Computer literacy in MS Office
• Ability to obtain registration as a Category 1 Gaming Assistant with the Alcohol and Gaming Commission of Ontario

Candidates must be ready and willing to work a flexible schedule, including evenings, weekends, holidays and overnights. The hours of work will be based on operational needs. Ready to embark on your next adventure?

Great Canadian Entertainment is committed to diversity, equity and inclusion and we welcome all qualified applicants to join our team of unique contributors. We accommodate people with disabilities throughout the recruitment and selection process and applicants are encouraged to advise Human Resources in advance if an accommodation is required. We thank all applicants for their interest and will contact those qualified to continue in the recruitment process.

Artificial intelligence may be used to select applicants in our processes. All hiring decisions are made by humans.