General Manager

Talent Wave Associates; Vaughan; On-site; CAD 90,000 - 120,000; Full time

Job summary

Talent Wave Associates in Vaughan, Canada, seeks an experienced Operations Leader to take full responsibility for local operations, drive exceptional customer experiences, and implement strategies that meet business objectives. You will oversee budgets, safety, and performance metrics while shaping plans for growth.

Lead a cross‑functional team, collaborate with sales to enhance the customer journey, manage HR and process compliance, and mentor team members to sustain a one‑team culture and

Qualifications

• Bachelor's degree or equivalent combination of education and experience.
• Proven leadership experience with ability to develop people.
• Proficiency in Microsoft Office, Email, and Calendar.
• Ability to handle complex assignments and multitask effectively.
• Strong understanding of the local market and vocational trades.
• Expertise in process compliance and sales tools.
• Effective negotiation and communication skills (written, verbal, and technical).

Responsibilities

• Oversee local operations and align with organizational goals.
• Support customers, dealers, and partners to deliver exceptional experiences.
• Create and implement strategy, annual budget, and business plan.
• Establish and achieve goals for sales, inventory, and production.
• Monitor and improve the operation's performance against key business metrics.
• Manage all local HR, staffing, and safety activities.
• Ensure safety requirements are met for employees, customers, and visitors.
• Continuously monitor and assess budget performance.
• Lead continuous improvement efforts.
• Foster a one-team approach and develop team members.
• Collaborate with sales teams to enhance the customer experience.

Skills

Leadership

Strategic planning

Budgeting

Sales tools

Team development

Negotiation

Education

Bachelor's degree

Tools

Microsoft Office

Job description

Are you ready to lead a dynamic team and drive exceptional customer experiences while overseeing local operations?

About the Role

This role involves taking overall responsibility for local operations, ensuring exceptional customer experiences, and creating strategies to meet business objectives. The position exists to support and enhance the performance of the organization through effective leadership and strategic planning.

Key Responsibilities

• Oversee local operations and ensure they align with organizational goals.
• Support customers, dealers, and strategic partners to deliver exceptional customer experiences.
• Create and implement a strategy, annual budget, and business plan.
• Establish and achieve goals for sales, inventory, and production.
• Monitor and improve the operation's performance against key business metrics.
• Manage all local HR, staffing, and safety activities.
• Ensure safety requirements are met for employees, customers, and visitors.
• Continuously monitor and assess budget performance.
• Lead continuous improvement efforts.
• Foster a one-team approach and develop team members.
• Collaborate with sales teams to enhance the customer experience.

Minimum Requirements

• Bachelor's Degree or equivalent combination of education and experience.
• Previous leadership experience with a strong ability to develop people.
• Proficiency in Microsoft Office, Email, and Calendar skills.
• Ability to handle complex assignments and multitask effectively.
• Strong understanding of the local market and vocational trades.
• Expertise in process compliance and sales tools.
• Effective negotiation and communication skills (written, verbal, and technical).