General Manager

1 Hotels; Toronto; On-site; CAD 150,000 - 210,000; Full time

Benefits offered by this job

Designed by Nature

Wellness program

Retirement planning

Paid personal days

Career advancement

SH University

Recognition program

Job summary

1 Hotels Toronto is seeking a visionary General Manager to lead our luxury lifestyle property, aligning sustainability, design, and hospitality excellence. You will spearhead operations, guest satisfaction, and team development while upholding the 1 Hotels brand ethos.

Ideal candidates bring years of leadership in luxury hotels, a clear strategic vision, and a passion for sustainable guest experiences. You will mentor a diverse team and drive revenue growth in a high-demand market, delivering

Qualifications

• Experience leading luxury lifestyle properties.
• Ability to articulate a strong vision and translate it into action.
• Strong people management and coaching capabilities.
• Proven track record in delivering high guest satisfaction and online reputation.

Responsibilities

• Oversee all hotel operations with a focus on sustainability and guest experience.
• Build and mentor a world-class team to achieve ambitious goals.
• Drive financial performance, brand standards, and luxury service excellence.

Skills

Leadership skills

Vision for hotel

People management

Presence with guests & team

Autonomy & accountability

Business acumen

Financial knowledge

Luxury lifestyle hotel experience

Concept development

Communication skills

Job description

Come grow with a company where purpose and possibility meet. Starwood Hotels is home to some of the most dynamic brands in the world. We exist to improve the planet—one hotel at a time—and we’re defined by impact, purpose, and a deep respect for the world around us. (And yes, we even compost our bad ideas.).

About Us:

1 Hotels is mission-driven and a platform for change, celebrating nature in every decision we make. From how guests arrive to how they sleep, eat, relax, interact, and depart, our commitment to sustainability, innovative design, and a harmonious connection with nature is unwavering.

1 HOTELS IS...

• Natural. Nature guides everything we do.
• Modern. Of the time, with an eye on the past and a foot in the future.
• Conscious. Mindful of how our hotels are created and how our guests are treated.
• Discovery. Explorations of surrounding locales.
• Imperfect. Still evolving — we don’t have all the answers.
• Committed. Bettering ourselves and bettering the industry.

1 Hotels invites guests to live in rhythm with nature—offering spaces that restore, inspire, and come alive from day to night, where sustainability, wellness, and social energy exist in thoughtful balance.

Position Overview...

Join our 1 Hotel Toronto family as a visionary luxury lifestyle executive. We seek a seasoned General Manager with several years leadership experience. Our ideal candidate is a thought leader, innovative pioneer, tastemaker, and luxury lifestyle hospitality expert. Energetic, eloquent, and inspirational, you will be a cherished mentor and leader for our 1 Hotel Toronto team.

In this role, you'll oversee all aspects of our hotel's operations, ensuring a sustainable and thriving hotel - the place to "BE"! From building a world-class team to exceeding guest expectations with unparalleled service, you will guide our team towards achieving its goals while embodying our brand's essence.

Requirements For Success...

• Previous experience in operating a luxury lifestyle property
• Leadership skills to include the ability to articulate a strong vision for the hotel, embedding the values, being able to narrate how we are doing and where we are heading, to take and move the whole team in one direction
• Strong people manager and developer with the ability to positively influence others, to develop a strong and cohesive team, and to create a culture focused on delivering the highest levels of customer scores and online reputation
• Visibility in your property with both guests and team members alike, and ability to use this to really keep your finger on the pulse anticipating opportunities and challenges alike
• An ability to think for oneself whilst understanding the difference between autonomy and accountability, without a constant need to check and/or waiting to be told what to do
• Strong business acumen with proven track record of delivering across key business metrics and a balanced score card
• Detailed knowledge and understanding of all commercial and financial aspects of hotel operations
• Proven track record in developing, rolling out and operating successful concepts
• A highly driven and dynamic attitude with a passion for hospitality that transfers into everything you do
• Strong communication and influencing skills, verbally, in writing and in presentation mode

About Us…

Our culture is caring and thoughtful, and we deliver good-natured and informed service, perfectly executed to evoke a sense of fulfillment and well-being. As a part of our team, you can look forward to activities and perks that drive your passion for nature such as:

• Designed by Nature work environment
• Health & Wellness- Competitive Medical, Dental & Vision, and EAP program
• Retirement Planning
• Paid Personal Days
• Career Advancement: Were growing rapidly and with growth comes advancement opportunities (around the globe)!
• SH University - Offers eligible team members a chance to grow and flourish from obtaining professional development and courses/certifications through our exclusive online learning educational platform.
• Team Member Recognition program - Earn rewards and pay it forward, while doing all the good you can!

Recognized by Newsweek as a 2024 Most Loved Workplace, Starwood fosters a culture where creativity thrives, collaboration is second nature, and people are valued for who they are and what they bring. If you’re ready to bring your whole self to a team where thoughtful work leaves a lasting mark—you belong here.