Bellperson

1 Hotels; Toronto; On-site; CAD 32,000 - 42,000; Full time

Benefits offered by this job

Designed by Nature work environment

Career Advancement

Team Member Recognition program

Job summary

1 Hotels Toronto is seeking a Bellperson to join our Front Office team. You will be the first impression for guests, assisting with luggage, guiding arrivals, and sharing local tips to create a memorable stay.

Ideal candidates bring hospitality experience, excellent communication, and the ability to handle multiple tasks with a warm, professional demeanor in a luxury setting.

Qualifications

• Previous hotel or guest service experience preferred.
• Strong communication and interpersonal skills.
• Ability to manage multiple priorities in a fast-paced environment.

Responsibilities

• Greet guests warmly and assist with luggage during arrival and departure.
• Escort guests to rooms and provide information about hotel amenities and local attractions.
• Coordinate with Front Office, Concierge and Housekeeping to ensure a seamless stay.
• Maintain lobby and arrival areas in a clean, organized manner.
• Support guest requests with professionalism and courtesy.

Skills

Customer service

Hospitality

Communication

Interpersonal skills

Multitasking

Flexibility

Job description

Our culture is caring and thoughtful, and we deliver good-natured and informed service, perfectly executed to evoke a sense of fulfillment and well-being. A job at 1 Hotels is about more than punching a clock. It's about changing the world - little by little. We're the world's first mission-driven hotel company and we've got some lofty goals. All we ask is that you bring your true self and do all the good you can!

We’re currently searching for a Bellperson to join the 1 Hotel Toronto Front Office team. The Bell Person serves as the first point of contact for guests, creating a warm and memorable arrival experience through personalized service and genuine hospitality. The role is responsible for welcoming guests, assisting with luggage, providing information on hotel amenities and services, coordinating guest requests, and supporting seamless arrivals and departures.

General Duties

• Provide a warm and welcoming arrival experience by greeting guests, assisting with luggage, and offering personalized service throughout their stay.
• Assist guests with luggage storage, transportation arrangements, and other arrival and departure needs.
• Escort guests to their rooms, provide information on hotel amenities, services, and local recommendations.
• Maintain a strong knowledge of the hotel, including guest services, dining options, events, and nearby attractions.
• Respond to guest requests and inquiries in a timely, professional, and courteous manner.
• Coordinate with Front Office, Housekeeping, Concierge, and other departments to ensure a seamless guest experience.
• Assist with valet operations and guest transportation coordination, as required.
• Deliver guest items, packages, amenities, and special requests.
• Maintain cleanliness, organization, and presentation of the lobby, entrance, and guest arrival areas.
• Support arrivals, group arrivals, and special guest requests.
• Handle guest belongings with care while following hotel procedures and safety standards.
• Provide recommendations and create meaningful connections that enhance the overall guest experience.

Please note that your job description is not an exhaustive list of tasks and duties, but serves a guideline for daily duties, which may change from time to time.

About you

• Previous experience in a hotel, hospitality, customer service, or guest-facing role preferred. Experience in a luxury hospitality environment is considered an asset.
• Strong communication and interpersonal skills with the ability to interact professionally with guests and team members.
• Strong organizational skills with the ability to manage multiple priorities in a fast-paced environment.
• Ability to lift, carry, and transport guest luggage and heavy items as required.
• Ability to stand and remain active for extended periods of time.
• Ability to work a flexible schedule, including evenings, weekends, and holidays, as required.
• Ability to speak an additional language or multiple languages is considered an asset.
• Must be legally eligible to work in Canada.

About us

Our culture is caring and thoughtful, and we deliver good-natured and informed service, perfectly executed to evoke a sense of fulfillment and well-being. As part of our team, you can look forward to activities and perks that drive your passion for nature such as:

• Designed by Nature work environment
• Career Advancement: We\'re growing rapidly and with growth comes advancement opportunities (around the globe)!
• Team Member Recognition program - Earn rewards and pay it forward, while doing all the good you can!

We thank all applicants for their interest in joining our team. Only candidates selected for an interview will be contacted.