General Manager

Hollywood Bowl Group; Toronto; On-site; CAD 100,000 - 130,000; Full time

Benefits offered by this job

3 weeks vacation (4 after 1 year)

Bonus eligibility

Food discounts & bowling access

In-house training pathways

Long service awards

Medical and dental benefits

RRSP matching

Mental health support

Job summary

Splitsville Entertainment in Canada is seeking a General Manager to lead one busy centre. You’ll shape a safe, fun, high-performance environment for guests and staff.

You’ll drive cross‑stream revenue, own budgets, and KPIs, and share in the success through profit growth and recognition programs. You’ll coach, inspire, and elevate service standards in a fast-paced setting.

Qualifications

• Hands-on leadership experience.
• Budget ownership and P&L accountability.
• Proven track record of improving store performance.
• Ability to coach and develop a team.

Responsibilities

• Run one busy Splitsville centre and foster a safe, fun environment.
• Drive financial and commercial performance across bar, diner, amusements and bowling.
• Own budget and KPI delivery to boost profits.
• Coach, lead and motivate the team to deliver outstanding service.

Skills

Hands-on leadership

Budget management

Operational excellence

Sales performance

People development

Empathy

Resilience

Flexibility

Night & weekend availability

Tools

Food Handlers Certificate

Smart Serve / Serve it Right / Pro Serve

Job description

Are you a motivational General Managerlooking for ahighly autonomousrole, with the power to really shape and influence the business?

Are you looking for an employer that will heavily invest in you, and provide copious opportunities todevelop your careerfurther?

Are you looking for a business that is financially stable and has very exciting growth plans?

If so, then look no further!

The Why...

Join Splitsville as a General Manager and in return you'll get:

• 3 weeks of vacation - increasing to 4 after one year of service
• The opportunity to earn bonus
• Discounts on food and $1 bowling
• Access to our in-house training pathways
• Financial long service awards
• Medical and dental benefits
• RRSP matching plan
• Mental health support benefits

The What...

As a General Manager for Splitsville, you will be responsible for running one of our busy centres. You will create a safe, fun, and vibrant environment for your team and guests.

You will enjoy the freedom to make a real impact driving the financial and commercial performance of your business, across all four revenue streams; the bar, diner, amusements and bowling. You will be fully accountable for delivering all areas of your budget and KPIs, driving the profit performance of your centre and have the opportunity to share in the success.

Within our fast-paced, dynamic world, General Managers coach, lead, motivate and inspire team to deliver outstanding service that delights our guests and keeps them coming back for more.

To be successful, you should have:

• Experience as a hands-on General Manager ideally within the leisure, hospitality, or retail industry
• Experience managing a budget size of at least $1m
• A relentless approach to delivering the best operational standards in the industry
• Evidence of optimising sales and performance of a business unit
• A passion for people, with evidence of coaching, developing, and progressing your team
• An empathetic and compassionate approach
• Resilience, flexibility, and adaptability, to fit in with our fast-paced environment
• Willingness to work nights and weekends
• Smart Serve (ON), Serve it Right (SK), Pro Serve (AB), Serving it Right (BC)
• Food Handlers Certificate

The Who...

Splitsville Entertainment is Canada’s premier family entertainment centre! Our modern facilities combine state-of-the-art 10 pin bowling, high-quality casual dining, arcades, laser tag, and other entertainment options to make your visit a one-of-a-kind experience.

At Splitsville we value diversity and inclusion, and we’re committed to creating a working environment that promotes equal opportunities. Individual differences and the contributions of all employees are recognised and valued and we believe that a diverse and inclusive workplace makes us a more relevant, more competitive, and more resilient company.

If you think you have what it takes and would enjoy working in a fun, friendly, fast-paced environment - we would like to hear from you!