General Manager

Splitsville Entertainment Inc.; Waterloo; On-site; CAD 90,000 - 130,000; Full time

Benefits offered by this job

Vacation 3→4 weeks

Bonus eligibility

Food discounts

In-house training pathways

Long service awards

Medical and dental benefits

RRSP matching

Mental health benefits

Job summary

Splitsville Entertainment is seeking a motivated General Manager to lead one of our busy centres in Canada. You'll create a safe, fun, and vibrant environment for your team and guests, while owning the day-to-day operations and guest experience.

You will drive financial and commercial performance across all revenue streams, hold budgets and KPIs, and coach a high‑performing team to deliver exceptional service and growth in a fast-paced leisure setting.

Qualifications

• Hands-on General Manager with leisure, hospitality, or retail experience.
• Experience managing a budget of at least $1M.
• Proven ability to coach and develop teams and improve performance.

Responsibilities

• Run a busy centre delivering safe, fun guest experiences.
• Drive financial and commercial performance across all revenue streams.
• Deliver all budget and KPI targets and profit performance.
• Coach, lead, and inspire the team to deliver outstanding service.

Skills

General management

Budget management

People development

Operational excellence

Resilience & adaptability

Night/weekend availability

Job description

Are you a motivational General Manager looking for a highly autonomous role, with the power to really shape and influence the business?

Are you looking for an employer that will heavily invest in you, and provide copious opportunities to develop your career further?

Are you looking for a business that is financially stable and has very exciting growth plans?

If so, then look no further!

The Why...

Join Splitsville as a General Manager and in return you'll get:

• 3 weeks of vacation - increasing to 4 after one year of service
• The opportunity to earn bonus
• Discounts on food and $1 bowling
• Access to our in-house training pathways
• Financial long service awards
• Medical and dental benefits
• RRSP matching plan
• Mental health support benefits

The What...

As a General Manager for Splitsville, you will be responsible for running one of our busy centres. You will create a safe, fun, and vibrant environment for your team and guests.

You will enjoy the freedom to make a real impact driving the financial and commercial performance of your business, across all four revenue streams; the bar, diner, amusements and bowling. You will be fully accountable for delivering all areas of your budget and KPIs, driving the profit performance of your centre and have the opportunity to share in the success.

Within our fast-paced, dynamic world, General Managers coach, lead, motivate and inspire team to deliver outstanding service that delights our guests and keeps them coming back for more.

To be successful, you should have:

• Experience as a hands-on General Manager ideally within the leisure, hospitality, or retail industry
• Experience managing a budget size of at least $1m
• A relentless approach to delivering the best operational standards in the industry
• Evidence of optimising sales and performance of a business unit
• A passion for people, with evidence of coaching, developing, and progressing your team
• An empathetic and compassionate approach
• Resilience, flexibility, and adaptability, to fit in with our fast-paced environment
• Willingness to work nights and weekends

The Who...

Splitsville Entertainment is Canada’s premier family entertainment centre! Our modern facilities combine state-of-the-art 10 pin bowling, high-quality casual dining, arcades, laser tag, and other entertainment options to make your visit a one-of-a-kind experience.

At Splitsville we value diversity and inclusion, and we’re committed to creating a working environment that promotes equal opportunities. Individual differences and the contributions of all employees are recognised and valued and we believe that a diverse and inclusive workplace makes us a more relevant, more competitive, and more resilient company.

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