General Manager

Landmark Cinemas; Ottawa; On-site; CAD 60,000 - 80,000; Full time

Job summary

Landmark Cinemas is seeking a proactive manager with a passion for movies to lead operations and enhance guest experiences. This role involves developing business plans, managing teams, and participating in community initiatives. The ideal candidate has strong leadership skills, financial acumen, and a dedication to customer service.

Benefits

Competitive salary and benefits package

Annual bonus potential for management

Opportunities for career growth within the company

Employee wellness programs

Generous vacation policy

Free movies and discounts on concessions

Qualifications

• Minimum 3 to 5 years of leadership experience in a fast-paced environment.
• Background in business, hospitality, or entertainment management preferred.
• Strong communication skills and customer-focused approach.

Responsibilities

• Develop and execute business and financial plans.
• Hire, train, and develop a team of managers focused on guest service excellence.
• Engage with guests to ensure a memorable movie experience.

Skills

Communication

Leadership

Customer Service

Financial Acumen

Job description

A subsidiary of Kinepolis Group NV, Belgium, Landmark is Canada’s second largest motion picture theatre exhibition company. Since opening a single screen in 1965, Landmark Cinemas now operates cinemas throughout British Columbia, Alberta, Manitoba, Saskatchewan, and Ontario. We are committed to community involvement and support initiatives like Kids Help Phone and Walk So Kids Can Talk to promote mental health and well-being among youth and staff.

WHO WE ARE :

At Landmark Cinemas, we are passionate about movies and dedicated to providing an exceptional movie-going experience. Our team values attention to detail, quality, and a culture of inclusion and mutual respect, reflecting the diverse communities we serve. We support our community and our staff through various initiatives and a commitment to a respectful workplace.

WHO YOU ARE :

You are a proactive leader who exemplifies company values and fosters a positive culture. You excel in managing operations, developing teams, and working closely with senior management to achieve financial and operational goals. Your passion for movies and customer service drives you to create memorable experiences for guests.

THE JOB :

1. Develop and execute business and financial plans, including budgets, staffing, marketing, and community engagement.
2. Hire, train, and develop a team of managers focused on guest service excellence.
3. Oversee operational systems such as POS, training, and projection equipment.
4. Maintain effective communication with management, staff, and external partners to resolve operational issues.
5. Engage with guests to ensure a memorable movie experience.
6. Create succession plans and provide performance feedback to staff.
7. Participate actively in local community events and initiatives.
8. Ensure safety protocols are followed and respond to emergencies as needed.

THE PERKS :

• Competitive salary and benefits package
• Annual bonus potential for management
• Opportunities for career growth within the company
• Employee wellness programs
• Generous vacation policy
• Free movies and discounts on concessions

Minimum 3 to 5 years of leadership experience in a fast-paced environment, with a background in business, hospitality, or entertainment management preferred. Strong communication skills, financial acumen, and a customer-focused approach are essential.