General Manager

Wendy's; Ottawa; On-site; CAD 45,000 - 65,000; Full time

Job summary

A well-established Wendy's franchise in Ottawa seeks a Restaurant Manager to oversee daily operations and ensure service excellence. The role involves coaching and developing team members in a fast-paced environment, leveraging performance data to achieve business objectives and enhance customer satisfaction. With competitive wages and numerous benefits, this position offers growth opportunities while maintaining a fun and respectful workplace culture.

Benefits

Competitive wages

Quarterly performance-based bonuses

Company RRSP matching

On-the-job training

Incentive and recognition programs

Community involvement opportunities

Discounted food and drinks during shifts

Health and dental benefits for qualifying employees

Opportunities for advancement at various levels

Training in food safety and health and safety

Qualifications

• Experience in managing restaurant operations and teams.
• Ability to analyze performance data and make decisions.
• Skilled in customer service and conflict resolution.

Responsibilities

• Manage daily operations and staff at Wendy's restaurant.
• Lead hiring, training, and development of team members.
• Analyze performance data to make strategy recommendations.

Skills

Coaching

Team Leadership

Performance Analysis

Job description

In this role, you will provide coaching to the team and create a fun, inviting work environment where team members feel respected and valued. You will identify 5-Star talent and ensure the right people are in the right positions through effective scheduling.

With the support of a District Manager (DM), you will manage daily operations and staff of a Wendy’s restaurant in your market. You will be responsible for executing all Company policies, procedures, programs, and systems. Your goal will be to achieve all restaurant objectives while adhering to Company guidelines, local laws, and ethical business practices. You will lead, interview, select, train, and develop all Shift Supervisors, Team Trainers, and Crew with your DM's support.

Responsibilities:

• Analyze restaurant performance data to recommend strategies to address negative trends.
• Adjust manager and crew schedules based on labor needs, performance, and forecasts.
• Assess talent and staffing goals, recommending adjustments to meet staffing requirements.
• Investigate and resolve customer complaints.
• Monitor service quality and make necessary adjustments.
• Approve expenditures within established guidelines.
• Recommend corrective actions for customer service issues or poor performance of staff or managers.

As a multi-unit Wendy's franchisee, Quicker Foods Inc. offers benefits such as:

• Competitive wages
• Quarterly performance-based bonuses
• Company RRSP matching
• On-the-job training
• Incentive and recognition programs
• Community involvement opportunities
• Discounted food and drinks during shifts
• Health and dental benefits for qualifying employees
• Opportunities for advancement at various levels
• Training in food safety and health and safety

Planning to relocate? With 55+ locations, we can help find a suitable position to maintain your seniority, whether you're moving for personal, educational, or work reasons.

We provide accommodations during the recruitment process in accordance with the Ontario Human Rights Code and AODA. Please inform us if you require any accommodations.

The Wendy’s Story

Wendy is a real person, the daughter of our founder Dave Thomas. She is a successful franchise owner. Dave Thomas, who founded Wendy’s in 1969, revolutionized fast food by serving fresh, made-to-order hamburgers, emphasizing quality and customer satisfaction.