General Manager

Chartwell Retirement Residences; Newmarket; On-site; CAD 90,000 - 130,000; Full time

Job summary

Chartwell Retirement Residences in Newmarket, Ontario, seeks a General Manager to lead this residence, ensuring a safe, welcoming environment for residents and staff while overseeing all operations.

You will drive resident wellness and satisfaction, manage budgets and occupancy strategies, mentor managers, ensure health regulations, and collaborate with the leadership team to shape culture and service excellence.

Qualifications

• Leadership experience in retirement or hospitality settings.
• Proven ability to manage operations, people, finances and compliance.
• Strong communication, problem-solving, and interpersonal skills.
• Self-directed with a collaborative, team-building approach.

Responsibilities

• Provide leadership to ensure smooth operations across all departments
• Oversee high-quality care, services, and programs that support resident wellness and satisfaction
• Lead, mentor, and support department managers and staff
• Ensure compliance with health, safety, and legislative standards while monitoring quality assurance
• Manage budgets, monitor financial performance, and support occupancy growth
• Foster community engagement, address resident/family concerns, and contribute to strategic planning and culture-building

Skills

Leadership

Operations management

Financial planning

Customer relations

Communication

Problem-solving

Organizational skills

Multitasking

Staff development

Microsoft Office

Education

Post-secondary diploma or degree in nursing, social work, gerontology, hospitality, or business

Tools

Residence management systems

Job description

The Opportunity

Are you a passionate and driven leader with a commitment to enhancing the lives of seniors? As a

Job Description

Are you a passionate and driven leader with a commitment to enhancing the lives of seniors? As a General Manager at Chartwell, you will play a key leadership role in creating a vibrant, welcoming, and safe environment for residents and staff alike. You’ll oversee all aspects of residence operations.

What You’ll Do

• Provide leadership to ensure smooth operations across all departments
• Oversee high-quality care, services, and programs that support resident wellness and satisfaction
• Lead, mentor, and support department managers and staff
• Ensure compliance with health, safety, and legislative standards while monitoring quality assurance
• Manage budgets, monitor financial performance, and support occupancy growth
• Foster community engagement, address resident/family concerns, and contribute to strategic planning and culture-building
• Collaborate leadership team to ensure smooth operations and participate in the Manager on Duty rotation

What You’ll Bring

• Minimum two years in a leadership role within the retirement or hospitality industry
• Proven skills in operations, team leadership, financial planning, and customer relations
• Graduate of a post-secondary diploma or degree program in nursing, social work, gerontology, hospitality, or business
• Excellent communication, interpersonal, and problem-solving abilities
• Self-directed, accountable, and effective at building collaborative teams
• Strong organizational and multitasking capabilities in a dynamic environment
• Proficient in Microsoft Office and residence management systems
• Ability to assess, plan, and implement processes for resident care, staff development, and operational efficiency
• Knowledge of provincial health regulations and retirement residence legislation
• Familiarity with budgeting, occupancy strategies, and marketing approaches
• Valid Driver’s License, or reliable means of transportation

What We Offer

• A safe, inclusive workplace where you’re supported and appreciated
• Competitive compensation and benefits
• Opportunities for leadership development and career growth
• A warm, welcoming culture inspired by our vision of making people’s lives better, driven by our mission to create happy, healthy, and meaningful lives for our residents

Additional Requirements

• Ability to work flexible hours including some evenings and weekends
• Must be prepared to respond to emergency situations
• Some travel may be required
• Comfort using AI and other digital platform systems and tools to support daily work
• Clear Criminal Background Check, VSS and TB Test where required

About Us

At Chartwell, we’re all about Making People’s Lives BETTER: the lives of our residents and their families, and the lives of our employees. Join an exceptional group of diverse, inspiring, and caring people who are empowered to provide personalized, human experiences for our residents and staff through the connections they make every day within our communities.

Chartwell’s commitment to diversity and inclusivity is a commitment to hiring people whose skills and abilities contribute the most to the success of the organization and who reflect the communities in which we live and work. We are an equal opportunity employer and welcome applications from a wide range of qualified candidates, including people with disabilities. If you have questions or require assistance with the application process, please email [e-mail] or call 1-888-663-6448.

Chartwell may use artificial intelligence to assist in screening and assessing applicants for this position.

We thank all applicants for their interest, however, only those selected for further consideration will be contacted.