General Manager

Massage Envy Franchising, LLC; Hamilton; On-site; CAD 50,000 - 60,000; Full time

Job summary

A leading company in the wellness industry is seeking an Operations Manager to lead teams and manage operations across multiple locations. The role emphasizes coaching, developing team members, and ensuring compliance with regulations while promoting a culture of well-being and excellence. Ideal candidates will have strong leadership skills, experience in multi-unit management, and a passion for helping others feel their best.

Benefits

Competitive compensation with base salary, commissions, and bonuses

Medical, dental, and vision insurance

Paid Time Off

Comprehensive 401(k) plan

40% discount on products

Monthly free massage/skincare services

Qualifications

• Experience in multi-unit leadership roles, preferably in spa or sales management.
• Understanding of Profit & Loss statements.
• Proficiency in Microsoft Office Suite.

Responsibilities

• Develop and nurture location managers to foster a culture of coaching and support.
• Ensure location performance aligns with organizational goals.
• Coach and develop staff to meet sales and service expectations.

Skills

Analytical skills

Communication skills

People skills

Tools

Microsoft Word

Microsoft Excel

Microsoft PowerPoint

Job description

Overview

Do you love leading teams, managing operations, coaching, and developing team members to achieve their professional goals? If you're seeking a career with a company that prioritizes its people, consider joining us!

At Massage Envy, we believe people are at the core of our success. We focus on building relationships and fostering mutual cooperation, caring for our team members and clients to promote well-being. We emphasize kindness, compassion, empathy, and generosity in all we do.

We are always looking for talented individuals who thrive in environments dedicated to helping people feel their best.

Responsibilities:

• Uphold Massage Envy’s Mission, Vision, and Values
• Gain comprehensive knowledge of Massage Envy services and products
• Develop and nurture location managers to foster a culture of coaching, support, and equity
• Partner with the Operations Director to train new managers on soft skills, business acumen, and performance metrics
• Ensure location and territory performance aligns with organizational goals, focusing on key metrics like Net Active Member Gain, Service Hours, Guests, and Enhancements
• Monitor staffing levels, assist with hiring processes, and ensure appropriate staffing across all departments and locations
• Coach and develop staff to meet sales and service expectations
• Ensure all locations comply with licensure, training, and documentation regulations
• Participate in company and regional calls and meetings
• Conduct monthly visits to assigned locations to drive results
• Address customer service issues and identify systemic improvements
• Promote and implement new products, services, and initiatives
• Manage payroll entry and inventory for the home location
• Review reports to identify errors and profitability opportunities
• Host monthly performance coaching sessions and collaborate with location managers to improve performance and recognize achievements

Qualifications:

• Strong analytical and communication skills
• Understanding of Profit & Loss statements
• Experience in multi-unit leadership roles, preferably in spa or sales management
• Proficiency in Microsoft Word, Excel, PowerPoint
• Excellent people skills and communication abilities

Benefits:

• Competitive compensation with base salary, commissions, and bonuses
• Medical, dental, and vision insurance
• Paid Time Off
• Comprehensive 401(k) plan
• 40% discount on products
• Monthly free massage/skincare services

Location:

3417 Princeton Rd Ste 127, Hamilton, OH 45011

Salary Range:

$50,000 - $60,000 DOE + Bonus

Join Our Team

If you share our values of Optimism, Excellence, Consistency, Gratitude, and Empathy, we look forward to meeting you!

We celebrate diversity and are committed to inclusion. We provide reasonable accommodations for individuals with disabilities.

*Note: ME SPE Franchising, LLC is a franchisor. Each franchisee operates independently and sets its own employment terms. Benefits and compensation vary by location.