General Manager

Mary Browns; Drumheller, North Battleford; On-site; CAD 50,000 - 53,000; Full time

Benefits offered by this job

Competitive pay

Extended health benefits

Annual bonus

Retirement plan eligibility

Career advancement

Job summary

Mary Brown’s is seeking a General Manager to own and lead the restaurant, ensuring food safety, coaching the team, and driving sales while delivering genuine hospitality and a standout guest experience.

Reporting to the District Manager, you will oversee daily operations, manage P&L and budgeting, recruit and train staff, and report directly to Home Office as the brand grows nationwide.

Qualifications

• College diploma in hospitality management or culinary management.
• Current Food Handling Certificate mandatory.
• 3+ years in a management role in the QSR/fast casual industry.
• Knowledge of safety, sanitation and handling procedures.
• Excellent English communication, verbal and written.
• Strong organizational and pro-active self-starter attitude.
• Ability to manage under pressure with exceptional customer service.

Responsibilities

• Deliver genuine hospitality and exceptional guest experience.
• Manage restaurant P&L and financial targets.
• Lead community engagement and drive local devotion.
• Direct daily restaurant operations and scheduling.
• Ensure proper training and mentoring for staff.
• Provide timely reports to Home Office.
• Ensure compliance with regulations and health standards.
• Recruit, orient, train, and engage staff.
• Adhere to Mary Brown’s procedures and standards.

Skills

Hospitality leadership

P&L management

Team leadership

English communication

Problem solving

Organization

Customer service

Education

College diploma in hospitality management

Job description

Salary Range: $50,000.00 To $53,000.00 Annually

Mary’s Brown’s Chicken is a wholly owned and operated Canadian company that dates back to 1969 and has over 250+ locations nationally and have recently expanded internationally in the UK, Mexico, and India. It is Canada’s fastest-growing franchise and recipient of the Canada Franchise Association’s Franchisee’s Choice Award for 15 years consecutively and has been awarded Great Place to Work certifications for two years in a row.

At Mary Brown’s if you work hard and are passionate about providing genuine hospitality, you will be seen and there will opportunities for career advancement.

Job Specification

Reporting to the District Manager, the General Manager will take ownership of the restaurant that they lead, from food safety standards, managing your team and driving sales. They will ensure that all regulations, policies, and procedures are adhered to in the store. They will be responsible with overseeing the daily operations and will also be responsible for developing coaching the store team to truly be a part of the community we serve!

What's in it for you?

• Competitive compensation package
• Comprehensive Extended Health Benefits Package with life insurance
• Discretionary Annual Bonus
• Eligibility to participate in our retirement savings plan
• Career Advancement Opportunities with a company that is growing rapidly nationally

Essential functions

• Delivering genuine hospitality and exceptional guest experience
• Managing restaurant P&L and delivering on financial expectations/budget
• Be a leader in the community building and driving community devotion
• Leading the team to deliver on Mary Brown’s Vision
• Directing restaurant operations on a day to day basis
• Ensuring that all team members have the proper training and mentoring to deliver high standards
• Providing timely reports directly to Home Office
• Ensuring all government regulations and procedures are being adhered to
• Responsible for recruitment orientation, training, scheduling and coaching your staff for employee development and employee engagement.
• Ensure all Mary Brown’s operational and administrative procedures and standards are adhered to
• Any other duties as required

The duties of this position may change from time to time. Mary Brown’s reserves the right to add or delete duties and responsibilities at its discretion contingent on business need. This job description is intended to describe the general level of work being performed. It is not intended to be all-inclusive.

Required skills and Qualifications:

• Completion of a college diploma, preferably in hospitality management or culinary management.
• Current Food Handling Certificate is mandatory.
• At least 3 years’ experience in a management role in the QSR or fast casual industry.
• Understanding and knowledge of safety, sanitation and food handling procedures.
• Well-spoken with a strong command of the English Language. Possesses good verbal and written communication skills.
• Ability to professionally communicate and to problem solve amid a difficult situation.
• Must be organized, pro-active and a self-starter.
• Ability to work calmly and effectively under pressure.
• Possesses an overwhelming sense for “Exceptional Customer Service” and commitment to quality service.

Certificates, licenses, registrations

• Certified in recognized Safe Food Handling program preferred
• First Aid & WHMIS certificate preferred
• Must be bondable

Attitude and Professionalism

• Actively participates in positive and constructive communication
• A team player, who provides support to colleagues and has a hands-on approach
• Conducts themselves in a solutions-based approach, solving problems collectively and reporting any concerns at an appropriate time to your manager
• Follows all policy and does not engage in any actions that may be perceived as conflicting with company policy regarding bullying, harassment, discrimination, and/or violence
• Does not engage in gossiping or spread disparaging remarks.

Policy

• Adhere to all policies and plans through communication, action, and consistent enforcement.
• Effectively and efficiently perform all job functions following policy and leading by example.
• Stays up to date on all training as required and follows all health and safety, and sanitation policies enforcing with disciplinary action as needed.

Interested?

Mary Brown’s is an equal opportunity employer and equally considers all applicants. Should you require an accommodation through the selection process, please reach out to us at 905-513-0044, or at [e-mail]

This posting is for an existing vacancy.