General Manager

Co-op Community Spaces; Canada; On-site; CAD 83,000 - 110,000; Full time

Benefits offered by this job

Competitive salaries

Benefits package

Pension plan

Job summary

Sointula Co-op is seeking a General Manager to oversee day-to-day operations across three locations, align strategy with the Board, and drive profitability while maintaining exceptional customer service. The GM will lead budgeting, pricing, and programs to grow membership and sales, foster a strong team culture, and ensure smooth operational execution.

The ideal candidate brings 5–7 years in retail management, a business degree, and strong analytic and communication skills.

Qualifications

• 5-7 years of retail supervisory or managerial experience.
• Business degree or equivalent experience.
• Ability to read financial statements and understand retail metrics.

Responsibilities

• Oversee day-to-day operations across three locations with a hands-on approach.
• Lead budgeting, cost control, pricing, promotions, and profitability initiatives.
• Build a positive work environment, conduct staff meetings, performance reviews, and training.
• Collaborate with the Board on strategic plans, goals, and operational alignment.
• Utilize data analytics and technology to optimize store operations and customer experience.

Skills

Retail leadership

Budgeting

Customer service

Strategic planning

Education

Business degree

Tools

POS systems

Computer skills

Job description

Sointula Co-op has an exciting opportunity and invites applications for the position of General Manager (GM) locatedin the lovely community of Sointula, BC.

The Sointula Co-op,establishedin 1909, is the oldest Co-operative in Western Canada, generating approximately $4 million in annual sales. Weoperatethree locations: a full-service grocery store with meat, deli, and liquor departments; a gas bar and convenience store with bulk fuel sales; and a hardware store.

“You’re at home here.” As a member-owned co-operative, we are committed to providing quality products and exceptional service while supporting the communities we call home. To learn more about who we are and how you can help bring our brand to life, visit us at: https://www.sointulaco-op.crs/sites/sointula/

Whatyou’lldo:

Reporting to the Board of Directors, the GM willbe responsible forthe day-to-day performance and oversight of the organization, including the supervision and training of team members. Using effective interpersonal communication and a strategic mindset, the successful candidate willdemonstratebusiness insight and excellent analytical skills that align with and strengthen Sointula Co-op’s direction,goalsand operational plans. The GM will work with the Board to develop the strategic plan, andestablishthe strategy, goals, andobjectivesfor the organization in alignment with its mission, vision, and values. Additionally, the successful candidate will provide operational direction in the development and implementation of programs and policies to generate sustainable value and profitability for the organization. The primary responsibilities of this role include, but are not limited to, the following:

• Operations – Oversee the overall day-to-day administration, co-ordination, and control of all three Co-op locations, ensuring success with a hands-on approach. Ensure that department heads and other team members are minimizing waste and maximizing profit margins and sales opportunities. Strive for stellar customer service. Contribute to the development of products, services, and programs to improve profit, membership growth, and enhance the overall customer experience. Multitask to solve immediate problems while still devoting attention to paperwork and longer-term plans. Through daily interactions the GM sets the tone for calmness,professionalismand kindness.
• Financial Stewardship – Lead and develop the Co-op’s operating and capital budgets and ensure efficient operation and adherence to budget. Understand the Co-op’s various expense and revenue streams and how to find relevant information in the financial statements, point of sale, and accounting systems. Drive and manage the growth of sales and performance to improve profitability and overall customer experience including overseeing store pricing, promotions, and products.
• Leadership - Provide strong leadership andmaintaina positive work environment that promotes the engagement and development of team members to achieve desired results, including through regular staff meetings performance reviews and training programs. Offer insight to the development and implementation of programs and policies.
• Technology - For technology, modern managers require system fluency to handle hardware, software, and data analytics used across the sales floor, and supply chain.
• Relationships – Utilize excellent communication skills to build and enhance relationships with members, customers, and team members. Serve as a liaison between the community and the internal operations of the Co-op.
• Strategy - Work closely with the Board to interpret our vision, goals, mission, and mandate and manage the Co-operative’s strategy by directing operations of the business.

The Team:

You will work closely with the Board of Directors and lead a diverse team of staff of approximately 15 team members across 3 locations. This includes an Assistant Manager and Department Heads at the Gas Bar and Hardware store. This team strives to cultivate a culture of community, creativity, and integrity. You will also liaise with our parent organization, Federated Co-operatives Ltd., on a wide range of operational issues.

The Community:

On Malcolm Island,you’llfind the welcoming,beautifuland safe community of Sointula, BC,a great placeto raise a family. Located off the northeast side of Vancouver Island, Sointula is a ferry ride away from the communities of Alert Bay and Port McNeill. Sointula is known for its community spirit, beautiful trails and forests,fishingand an abundance of whale watching opportunities. Sointula has an active Recreation Association, a Lion’s Club, and a Resource Centre, all of which offer vital support to community members. The area hosts significant annual events including the May long ball tournament, Salmon Days, andWintefest.

For a small community, Sointula has a wide range of amenities, including a post office, a medical clinic, volunteer fire department, ambulance station, an elementary school, a church, a ball field, a Seniors’ Centre, a museum, public library, an active theatre group and a preschool. Ifyou’reseeking a place with deep roots, a thriving arts scene, ample outdoor activities, anda strong senseof community, this is the perfect place to call home.

Why it matters:

Our teamprovidesa range of products and services to support our member-owners and the community we call home. The Sointula Co-op is the only source for groceries, gas, and hardware on MalcolmIsland,and its continued success is critical to the community. Our remote location, dependence on a ferry, and aging infrastructure pose unique challenges.

Who you are:

You are looking for a career in Retail Store Operations and:

• Have 5-7 years of retail supervisory or managerial experience. Experience in the grocery industry and/orpreviousCo-op experience is an asset, as is prior non-management work experience (i.e., as a clerk) at the retail level.
• Have a business or similar degree (A combination of relevant education and experience may be considered).
• Have experience with or a strong working understanding of basic accounting principles, retail metrics such as margins, and how to read and interpret financial statements.
• Have computer experience including word processing, spreadsheets, and point of sale systems.
• Have strong business skills and an ability to plan and manage resources,
• Have a demonstrated ability to ensure accountability, manage conflict, and balance stakeholder needs.
• Are motivated, a quick learner and require minimal supervision, but also willing to learn and take direction from the Board of Directors.
• Have a demonstrated ability in developing creative, and innovative marketing strategies thatidentifyand promote opportunities for retail growth.
• Have a reputation for being honest, collaborative, trustworthy, results oriented and strive to be the best in what you do.
• Are a leader who understands the importance of building relationships and cooperation/collaboration to achieve desired outcomes.
• Are able tomaintainyour composure and a cheerful attitude even at the craziest of times.

What we offer:

• An approximate salary range of $83,240 - $109.890
• Competitive salaries, a comprehensive benefits package, and an employer-contributed pension plan.
• Encouragement to take advantage of learning opportunities to grow and develop as a Team Member.

As a co-operative, we do business differently. We believe in working together to serve Western Canadians, delivering profits back to our communities and investing in sustainable growth. To learn more about who we are and what we offer, visit https://www.sointulaco-op.crs/sites/sointula/ .

We are committed to providing reasonable accommodations throughout the recruitment process to ensure an enjoyable candidate experience. If you require an accommodation during the recruitment process, we invite you tosubmityour requests to us via [e-mail].

All information received will be kept confidential.

Applications will be reviewed as of August 15, 2026. The posting will remain open until a suitable candidate is selected.

We thank all candidates for their interest, however only those selected to continue in the recruitment process will be contacted.

Please note that this position will require a criminal record check andcredit checkin accordance withour policies.

At Co-op, we embrace diversity and inclusion, andwe’reworking to create a workplace that is as diverse as the communities we serve.We support and provide an environment that allows all team members and guests to feel at home.